How to guide: Respecting cast members
Psycho Pixie
Vacations are a grand thing
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At the Request of a couple people, I am doing this how to guide. I want people to respond! I just want it to stay respectful.
Respecting Cast Members with Lanyards:
Respecting Cast Members at the service counter:
Respecting Cast Members over the Phone:
Respecting Cast Members at big releases and events:
I welcome input for this How to guide! Please let me know if we can change/add to it!
Respecting Cast Members with Lanyards:
- When approaching a CM with a lanyard, make eye contact. There's a face above the pin lanyard you know. small talk is a good idea too!!!
- Do not touch or fondle the lanyard. Remember, this is on their chest or their hip. reaching to touch those area's can be considered a sexual harassment, as well as rude...
- Ask a CM to remove a pin for you to get a closer look.
- Did you know that many CM's with lanyards have them by choice? They WANT to talk to us! They might even like it if you pass on information from the pin community.
- Many CM's do not realize the amount of counterfeits/fakes/scrappers of Hidden mickeys that exist. Lecturing them is not respectful. However polite conversation in which the topic comes up it totally cool.
- You can ask to see a pin off the lanyard and still give it back without a trade. Inspect your pins before trading, but do not blame the CM for a fake on their lanyard.
- Do not knowingly trade a fake/counterfeit/scrapper to a CM. They just makes the pin community look bad.
- If you have a kid, do NOT coach them on which pins to pick from a "kids only" lanyard. It's a KIDS lanyard, let your KID pick the pin to trade.
Respecting Cast Members at the service counter:
- When buying pins from behind the counter, ask the CM how they are doing, be kind. They are under a lot of pressure from less thoughtful people who are demanding and rude. Do not add to their stress.
- If a CM is in conversation with a fellow CM, do not interrupt them, wait respectfully to the side, they will notice you.
- Do not be afraid to ask questions about upcoming releases. But if theres a line behind you, keep it brief, or tell the CM to finish the line before discussing the future releases.
- If you are inspecting your purchases, be efficient about it, bluntly, it doesnt take 10 minutes to decide if THAT LE pin is perfect. 1 minute cursory inspection. You can pay, and move to the side, then inspect better. If it has a flaw, get in LINE to return it. do not cut.
Respecting Cast Members over the Phone:
- Many Phone Service CM's do not have as much information as their superiors, the websites or those at the parks. Remember that and respect their limitations.
- It takes time to look things up on the computers, Impatience will only frustrate them. If a CM gets frustrated with you, chances are they will be less helpful.
- Do not expect miracles.
- These are human beings on the other end of the line. Respect that, treat them as you wish to be treated.
- If it is not their department, chances are they won't have the most accurate answer.
- Let the phone bot ask questions, it helps get you to the right department and the right people to answer your questions.
- Complaining to the CM about problems doesnt help much. Try sending and email or a mailed letter to a department head.
- Raising your voice, yelling or argueing is NOT going to get you anywhere.
Respecting Cast Members at big releases and events:
- They have a set of rules and a schedule to follow. Respect that, accept it, and work within those boundaries.
- If a CM tells you to stop what you are doing, listen to them.
- If a CM is trying to make an announcement, hush and listen, it might be important.
- CM's have the an enormous responsibility to ensure events and releases go smoothly. Your misbehavior or inappropriate actions could cost someone a job! BEHAVE yourselves.
- THANK the CM's who are handling the event or release. They would like to know we appreciate them and the efforts they go to for our insane hobby.
I welcome input for this How to guide! Please let me know if we can change/add to it!
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