I recently had a terrible experience with the Shop Disney/Disney Store website, and was wondering if anyone else has had a similar tale. About a week ago I placed an order for items for Christmas, including my SS package, and found that one of the items was slightly damaged. (The package was also delivered to the wrong address, but that’s another story.) I called the DS to talk about the shipping and the damaged item, and they offered to replace the item - until they found out that the item I requested was no longer in stock. So they offered me a $10 future DS credit instead, which I happily accepted, and waited for the code. But instead of a code, I received an email stating the following: Dear Disney Guest: Thank you for your recent Disney order. We are sorry to inform you that the following merchandise was not available at the time your order was filled. You have not been billed for these items. We apologize for any inconvenience or disappointment this may cause. If you would like a different item, we will be glad to add it to your order. Please email us at Guest.Services@DisneyStore.com with the item number and description. We look forward to being of service to you in the future and hope you will continue to enjoy the Magic of Disney! Sincerely, The DisneyStore.com Team So I sent them the # of the item number I wanted, which I admit was more in value than the item that was initially damaged, however I thought the Disney Store was being generous because they didn’t specify what the value of the item I needed to select could be. I sent the item number along, and received another email to call the Disney Store to help me with my order. I called, and to make a long story short: after the call and several emails, I found out that they would not honor the offer in the email because “Once an order is being processed for shipping we are unable to make any changes to the order.” I just don’t understand that if the offer could have never been honored in the first place, then why they would make it. This is my first bad experience with the Disney Store, or even Disney in general really, and it’s really put a sour taste in my mouth - especially since I plan on heading to the parks tomorrow for my birthday. Has anyone had a similar experience with the Disney Store Website? Do you feel as if the quality of customer care that is being provided has declined in the past few years? I admit that I made this thread to partially vent about my experience, but I’m also very interested to see if this is an isolated incident, or if the quality of a Disney experience really is declining.