Pinopolis/ACME/HotArt Pin Updates....Ask all your questions here!

Discussion in 'Disney Pin Discussion' started by Pinopolis Ambassador, Jun 3, 2018.

  1. AvatarAng1

    AvatarAng1 DPF Court Jester

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    Oof, I've just got done reading this thread.
    [​IMG]

    I know everyone is upset that they haven't gotten their pins yet, but at the same time we could be a little more civil about it. Just, why?

    [​IMG]


    At least we have the Pinopolis ambassador speaking with us and trying to resolve some of our issues. So rather than trying to jump down someone's throat or contact the BBB maybe you should try requesting a refund.

    Just my oPINion (see what I did there), I've been waiting for pins from Pinopolis for a while too. I know that being pointlessly rude isn't going to further any situation. We all did take a risk buying these pins, as we all knew that ACME is a slightly newer company and their partnership with Disney was also new. Which explains why it took so long to actually start manufacturing pins, because Disney likes taking their sweet time approving artwork.

    @disneykins Thank you for actually taking the time to write a well written response, and thinking things through logically.
     
  2. Justin_Bieber

    Justin_Bieber Active Member

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    I have already stopped buying pinopolis pins its a failing business
     
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  3. Arendelle

    Arendelle Active Member

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    @AvatarAng1 @Pinopolis Ambassador
    Thank you both for your comments and perspective!
    Unfortunately, as is the case with these messages, you cannot see or hear me, so you miss vital parts of communication such as tone, and you can only guess at intent.
    I have a great relationship with my local Pin Master, and they, being two people, are never more informed than really anybody else. I do not wish ill for anyone. I’m not vindictive. The only thing I wish for at this point is my money back. I’ve been in repetitive email communication all year and now in communication here.
    I still love the pins. My friends had to persuade me HARD not to go on Saturday. I’ve even bought/traded other people for some of the pins I’m still waiting for. I’m really not trying to be mean here, just honest.


    Sent from my iPhone using Tapatalk
     
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  4. starry_solo

    starry_solo Judge of the Dark Court Staff Member DPF Super Moderator

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    ~Moderator Reminder~

    An Introduction to the DPF Infraction System

    Please do not "poke the bear" with unnecessary comments for those of you who do not have first hand experience (orders) with Pinopolis/ACME pins. We are not here to "beat the dead horse" with gripes/issues about PinPics from a few years ago.

    The primary purpose of this thread is for @Pinopolis Ambassador to update our members with the status of their orders. These are for the members who do not use Facebook, IG, or Twitter to read the updates there.

    The secondary purpose of this thread is to talk about any upcoming pins, including events. It is not to sell pins or anything like that.

    Note: I am patiently waiting for the Taste of Royalty pins that I ordered back in October 2017. My sister is like, weren't they ordered six-plus months ago? I said yes. But I still wait. That is the last of the orders I have with ACME.
     
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  5. LittleBird

    LittleBird Well-Known Member

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    I just checked Facebook and there are two important updates that I haven't seen here. I will copy and paste them in two posts.

    Shipping update:
    "Hello all, updates...

    Classics series #1 has shipped

    Lands le100 pins are scheduled to be to us this week.

    Princess profiles and taste of royalty will be here before Aug 14

    Classic series 2 will follow those.

    The dreamer pins are on hold per disney and we will be meeting to discuss what will happen. They are not approving them yet. [​IMG]:(

    Once these are all out we will not do any more presales.

    All pins on the website are in hand. We are behind on shipping, however, we have hired 2 new employees to help with shipping.

    Thank you,
    Pinopolis team"
     
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  6. LittleBird

    LittleBird Well-Known Member

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    An update about the blind bag puzzle... it's not a puzzle!

    "Pinopolis Pin Games So I got a little more info.... I have updated the post. It is not a puzzle! It is a set of the characters in the artwork. 20 pins in all. So you do not have to have the le50 pin unless you want to be a completist! [​IMG]:) the pins will be blind bags for $10 each and are a part of our HotArt Trading program. They will be available for purchase at the Orlando event and there is no limit!

    The artwork is available for sale through the Shanghai Disney Store. Retail cost is $900. I for one would not likely purchase this amazing piece of art to stick pins in it.... HAHAHA

    Sorry, little bit of Kristi humor. Hope this update helps!"
     
  7. Booger1964

    Booger1964 Well-Known Member

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    I'm sorry some of you are having issues with your ACME/Hot Art purchases. Although I have had to wait a while for some of the pre-order pins, they have always resolved any issues I had with orders and/or refunds. I hope the same will hold true for the rest of you.
     
  8. tiffychann

    tiffychann Well-Known Member

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    I saw these yesterday in person. They came out to be way smaller than I thought.
     
  9. KT07

    KT07 Well-Known Member

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    Sorry. I was not trying to re hash the past or to pick on anyone. I even made it clear that I think these post are good because it is like rating a trade. Those of us that have not bought from them could be reading to learn how things work. So with that said, good job to y'all that are posting about your experience and giving feedback. As I have said before I hope everyone get the pins they have been waiting on.
     
    Last edited: Aug 14, 2018
  10. poohkat53

    poohkat53 DPF Charter Member DPF Charter Member

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    Just wondering if there has been any update on the Classic Cutouts #2 series??
     
  11. figment919

    figment919 Active Member

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    I just canceled my Classic Cutouts #2 - Scar order. Placed in December 2017 and still waiting with no recent update.
     
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  12. LittleBird

    LittleBird Well-Known Member

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    @Pinopolis Ambassador, the last Facebook shipping update on August 1 said:

    "Lands le100 pins are scheduled to be to us this week.

    Princess profiles and taste of royalty will be here before Aug 14

    Classic series 2 will follow those."

    Can you let us know the current status of these pins?
     
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  13. Pinopolis Ambassador

    Pinopolis Ambassador Active Member

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    We have tracking for 8 big boxes of pins. They are on the way to us. We expect ALL lands pins, profiles and taste of royalty. Plus every pin for the event next week. All pins will be in hand!

    Sent from my SM-G965U using Tapatalk
     
  14. LittleBird

    LittleBird Well-Known Member

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    Unfortunately (as all pin traders know) having tracking for an item doesn't mean it was actually shipped. Do you have an actual expected date of delivery?
     
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  15. Pinopolis Ambassador

    Pinopolis Ambassador Active Member

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    Expected delivery date is monday

    Sent from my SM-G965U using Tapatalk
     
  16. LittleBird

    LittleBird Well-Known Member

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    Nice. Thank you for your reply.
     
  17. poohkat53

    poohkat53 DPF Charter Member DPF Charter Member

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    Thank you, hope they are all there!
     
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  18. disneykins

    disneykins DPF Charter Member DPF Charter Member

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    I received three orders today and a shipping notice for another. They are really getting the pins out. :):):)
     
  19. pretty Omi

    pretty Omi Resident Smol Wolf

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    I got my pins at cost yesterday. I wasn’t very satisfied with their packaging for shipping. Both of my pins were individual baggies, but were then in another baggie together, without any bubble wrap around them. They were in a bubble mailer, but nothing to protect the pins from each other inside. Also they were in a very large envelope for how small the pins are! Luckily nothing was damaged. :)
    @Pinopolis Ambassador, some shipping advice to pass on: Use smaller envelopes (more adequate to the order size) and pins individually bubble wrapped, even if it takes extra time to ship.
     
  20. Pinopolis Ambassador

    Pinopolis Ambassador Active Member

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    I will pass this info into the shipping people

    Sent from my SM-G965U using Tapatalk
     
  21. pretty Omi

    pretty Omi Resident Smol Wolf

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    Thanks!


    Sent from my iPhone using Tapatalk
     
  22. TheMickeyMouseRules

    TheMickeyMouseRules Cat Expert Mouse Authority and Paperfolder

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    @Pinopolis Ambassador
    Is it a possibility for you to post actual pictures of the pins for sale?
    (The Ariel/Eric golden magic boat scene pin was a bit of a disappointment with the look of the pin. Thus it would be wonderful to have a look at the artwork ahead of time for these new pins.)

    Anything you can do is appreciated. :)
     
  23. *Firefly*

    *Firefly* Well-Known Member

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    I just remembered to check in on my remaining backorders, can I get the latest on the cutouts series 2?
     
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  24. slbrabham

    slbrabham Well-Known Member

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    @Pinopolis Ambassador

    I know there have been several delays and problems. Now that the big pin event is over, do you have any updates on the outstanding orders?

    Is there a list of what has been released from the presales? I got two pins from the cutout series but am missing others. I saw that y'all were mailing some of the Profile pins prior to the event and had mentioned in a post on August 1 that the taste of Royalty would be here by August 14.

    I had questions about the following pins:

    Taste of Royalty- Tiana
    Taste of Royalty- Rapunzel
    Taste of Royalty- Mulan
    Princess Dreamers - Rapunzel
    Princess Dreamers - Ariel
    Princess Profile - Ariel
    Princess Profile- Belle
    Princess Profile- Rapunzel
    Cutout - Chip and Mrs.Potts
    Classics Cutouts - 2nd series (several)

    Thank you for any updates and information. I want to stay up to date with what has been sent as I am waiting on pins from several orders.
     
  25. Pinopolis Ambassador

    Pinopolis Ambassador Active Member

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    Hello. Yes we are back from Florida. We are currently shipping all princess profiles.

    The taste of royalty pins were supposed to be in the boxes for Florida but were not. They now say Sept 10th. The classic cutout series 2 are on hold and we will be contacting all those who ordered to discuss the future of this series. The same for the dreamers.

    The lands first 4 pins are coming with the Taste of royalty pins.

    This will catch us up on all presales.

    Our goal is to have all pins shipped or refunds/holds completed by October 1st. That is our HARD deadline.


    Sent from my SM-G965U using Tapatalk
     

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