Pinopolis/ACME/HotArt Pin Updates....Ask all your questions here!

Discussion in 'Disney Pin Discussion' started by Pinopolis Ambassador, Jun 3, 2018.

  1. slbrabham

    slbrabham Well-Known Member

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    Thanks for the update.
     
  2. katelouise

    katelouise lunapins on Instagram!

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    That's really disappointing if the Dreamers series is going to be cancelled after waiting this long, especially since the samples looked nice and I really like Amy's artwork.
     
  3. AvatarAng1

    AvatarAng1 DPF Court Jester

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    I got my pins today, thank so much to everyone who helped! :)
     
  4. Disneychildwithin

    Disneychildwithin Well-Known Member

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    Any updates on the Wonder Woman pins?

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  5. dancecats

    dancecats Administrator Staff Member DPF Administrator

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    I'm tagging @Pinopolis Ambassador so she doesn't accidentally overlook your question. :)
     
  6. Disneychildwithin

    Disneychildwithin Well-Known Member

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  7. Pinopolis Ambassador

    Pinopolis Ambassador Active Member

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    We will be refunding all DC pins that are still on hold. Warner Bros is not approving at this time. We found out yesterday. An email will go out to all those who ordered.

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  8. Pinopolis Ambassador

    Pinopolis Ambassador Active Member

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    Not cancelled. Just taking too long!!

    Sent from my SM-G965U using Tapatalk
     
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  9. slbrabham

    slbrabham Well-Known Member

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    I've paid and I can wait. Thanks for the update.
     
  10. katelouise

    katelouise lunapins on Instagram!

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    Fingers crossed they get done soon! I really like the Rapunzel.
     
  11. ladyroselie

    ladyroselie Water Talent Fairy

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    I ordered an in-stock pin (Alice cutout) on August 19th and it has not yet shipped almost two weeks later. Is this normal? This is my first order with Pinopolis.
     
  12. disneykins

    disneykins DPF Charter Member DPF Charter Member

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    @Pinopolis Ambassador I am still waiting for the Pins@cost first and second round pins. Can you tell me when they will be shipping? Also several orders on the Profiles as well?
     
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  13. Pinopolis Ambassador

    Pinopolis Ambassador Active Member

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    We are shipping all weekend. Some of the pins@cost were shipped before the event but the rest are still coming. Same with the profiles.

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  14. d.ducks

    d.ducks Member

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    Pinopolis Ambassador . I'm still waiting for the rest of my order from March Classic Cutout Scar, and A Taste of Royalty--Tiana.
    Can you give me any Info.
     
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  15. starry_solo

    starry_solo Judge of the Dark Court Staff Member DPF Super Moderator

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    @Pinopolis Ambassador

    @d.ducks - they haven't even started shipping out the Taste of Royalty pins. I thought I read on FB that it wasn't going to be ready til mid-September.
     
  16. starry_solo

    starry_solo Judge of the Dark Court Staff Member DPF Super Moderator

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    Okay, here is the update from Facebook, as of 9/1/18:

    "Happy Labor Day weekend!!!

    Update:
    We are still shipping all in hand pins. Profiles, pins@cost and all website sales. We had a huge issue with shipping all of our stuff back from Florida and we have been dealing with that this week! 50+ packages that only 30 have been delivered to us! We are still missing 20 packages! Thank you for understanding as we get back to life after the event!

    Taste of royalty will be in next as will the Land #1 pins. We have been waiting on the boxes from Acme.

    Have a blessed weekend!!!"

    @Pinopolis Ambassador : please pass this on to Lenny (or I can if he comes to the October pin event)....your business really needs more shippers, more bubble wrap, etc. Any time you have an event, you need to leave 2 people behind with access to the orders, including PayPal and addresses so that they can ship these pins out while the others are at the event. These people can rotate so that the same 2 people aren't "left behind" to not go to events.
     
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  17. TheMickeyMouseRules

    TheMickeyMouseRules Cat Expert Mouse Authority and Paperfolder

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    There is an October event?
     
  18. katelouise

    katelouise lunapins on Instagram!

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    ^^ Great idea
    It's disappointing to see all these people with the Princess Profiles already and I haven't have tracking yet.
     
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  19. Romancing_Train

    Romancing_Train EVERYPONY calm the buck down!

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    I kind of wish instead of getting a refund I could get a different pin or somthing like to profiles or jst something. Waiting nearly a year only to have it just cancelled is REAAAAALLY lame.
     
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  20. starry_solo

    starry_solo Judge of the Dark Court Staff Member DPF Super Moderator

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    @Pinopolis Ambassador might be able to help.
     
  21. Pinopolis Ambassador

    Pinopolis Ambassador Active Member

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    message me and we can work it out!
     
  22. disneykins

    disneykins DPF Charter Member DPF Charter Member

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    This just came in my email:

    [​IMG]



    Important Announcement
    September 4, 2018


    Dear valued Pinopolis Pin Game Customers,

    We are notifying you because you have placed a pre-order on the following series:

    1. Disney Dreamers

    The above series has had numerous challenges in the approval process with Disney. We still do not have any solid dates on when we can expect this product to be complete. We have decided to cancel this release until further notice. What this means for you is that you will be refunded in the next 7 business days. Also, should these pins be made at later date you will be given the first priority to order at that time.

    We sincerely apologize for any inconvenience this may have caused. We thank you for your patience. We appreciate your loyal patronage and we look forward to bringing you many more stellar releases without the wait!


    Sincerely,

    The Pinopolis Pin Game Team
     
    Last edited: Sep 4, 2018
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  23. disneykins

    disneykins DPF Charter Member DPF Charter Member

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    So anyone who ordered these pins almost a year ago and received a Pin Master or Gold Card Sale discount will NOW have preference IF they are made at a later date AND will pay for them without that same discount. This is just unbelievable. Did anyone ever get the gift that was promised by Pinopolis for any order that took over a month to ship? I really wanted this to work out and have tried to be really patient with this process especially when realizing how hard some people are working, but this is just infuriating.
     
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  24. xdattax

    xdattax Well-Known Member

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    Nope. Nada on the apology gift, whatever it may have been. Got that email about the dreamers pin, but I didn’t order any of those. I’m waiting on Aurora Taste if Royalty and Elsa Princess Profile.

    So that’s that, all we can do is wait, which is frustrating.
     
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  25. chubs191

    chubs191 Beautiful Tomorrow Admirer

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    I also didn't recieve an apology gift. But then again, I ordered from a Pinmaster for the first Golden Magic series. It shouldn't change anything, but that's the reason I gave myself.
     

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