Pinopolis/ACME/HotArt Pin Updates....basically messages from them

@Pinopolis Ambassador
Hi Kristi! Could you please PM me on the matter of the Belle Noble pin I'm owed??

Would also appreciate an Update on the Ariel Profile pin I ordered (as well as the status of the Cutout Series 2 pins). Thanks

 

Profiles are being shipped. Refunds are being sent. Taste of royalty are not here. Gold member pins are being shipped. Pins@cost are shipped. HotArt live sales are shipped. Le100 pins are shipped. Classic #2 are not here. Event grail table pop arts are shipped. There are 4 of us working 24/7 to get this all done. Anyone looking for a job in San Diego? Send your resume to the address on our website.

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Thanks you for taking time to give us an update!

 

Have the pins@cost shipped for a while now or should I be concerned? I didn't receive a shipping notification...

I need a job! lol I can handle shipping from IL.

 

Any word on a new timeline for when the remaining Dreamers refunds will actually, realistically be sent, since the originally guaranteed timeline of 7 business days has passed? Thank you. @Pinopolis Ambassador

 

The timeline is now. I am literally sitting at my computer right now. I have 700 refunds to process.

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Holy cow!
Thank you!

 

Facebook update:

"Good morning, shipping update.

Kristi is personally shipping all of the pins now. She has all pins in hand except the Le500 animals that are being sent to her today, the Taste of royalty ( Which we have no current update on.), the classic cutouts #2 ( Which are the 2 aerial, stitch fluffy, pu friends, Scar, Bambi, and olaf).

The land #1 series is here. She still has to box and ship them.

She has been shipping the profiles as fast as she can. There was a bit of miscommunication as to how many pins were actually shipped out.

All refunds have been sent except for a few of the European customers. She is working on those today as well. If there was a mistake in your refund please contact Kristi personally. She will take care of it.

She will send the gold member invoices for the email they received tomorrow. Remember you have until midnight today to place your order. This is a gold member exclusive sale.

All pins@cost have shipped out.

All live HotArt trading pins for SoCal that have been paid are shipped as well.

And last but not least any order that was placed on the website from September 1st till present, she just received those orders and will be shipping your pins this week as well.

As you can see Kristi is extremely busy and if she does not answer your email text or message right away please understand she's working to get all your pins to you.

Hugs and MAHALO!!! (Ohana thank you!!!)"​

I'm bummed that they still don't have the Taste of Royalty pins.

 

Thank you for posting this. I thought they had other help... that is a lot for Kristi.

The mantra, looping in my head:
must be patient, good things come to those who wait…
must be patient, good things come to those who wait...
must be patient, good things come to those who wait...
etc.

Thank you Kristi!

 

At this point I would not be surprised. Disappointed but not surprised.

I’m hoping Elsa is among the profiles that are shipping.


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Anybody else still waiting on pins@cost and profiles?

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@Pinopolis Ambassador

Any updates on taste of royalty? Pins

 

I'm waiting on profiles.

 

I got tracking for my Elsa Profile. So, waiting on USPS now.


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Sarah, did you get tracking?

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I just checked. I haven't checked in a few days. I got a shipping number. What about you?

 

Hmmm...no. When did you get it?

 

I got a shipping notice late Sunday. It showed the invoice for my whole order so I'll see what actually arrives. I would like all of it to arrive, but I had the Mrs. Potts on this order and I don't know if it is here.

 

I'm gonna have to contact them...

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It couldn't hurt.

 

@Pinopolis Ambassador

I just sent you another PM regarding my issue...I still have the wrong Cinderella pin and need you to send me a prepaid return label. On the off chance you don’t get PM alerts, I am tagging you here. I know you are busy but I hope to hear from you soon.

 

I want to know the same