The quest for a replacement Rapunzel Silhouette

Discussion in 'Disney Pin Discussion' started by Voko20, Sep 7, 2018.

  1. Voko20

    Voko20 Active Member

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    Hi All,

    Decided to make a new discussion thread to not clog up the Silhouette thread.
    To quickly summarize I had some major flaws with the recent Rapunzel Pin, and I know people wanted updates as I had reached out to support.

    In chat (with someone named Gretchen) early early this morning I had a support agent notify me that a replacement would be ordered and I'd have to ship back the pin and such. As it is an LE pin, this seemed quite odd and I reached out to support via email this time about two or three hours later confirming that a replacement would be sent, since normally orders give you a confirmation email within a few hours.

    The latest reply from support has been:
    "I’m sorry you haven’t received your order, John!

    A replacement is being prepared for shipment. Once your package ships, you will receive a tracking email.

    Thanks,
    Alexis"

    So thats two Support CMs that have said something about a replacement, but until I get a shipping tracking number I won't know for sure.

    Definitely an interesting interaction here, hope to have further news soon :)
    [​IMG] [​IMG]
     
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  2. DisneyJ

    DisneyJ eBay Enabler

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    I am very curious to see what they are sending.
     
  3. Addicted to Alice Pins

    Addicted to Alice Pins My name is Ann, and I'm here to enable you!

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    Whoa, she doesn't even have a face since it's a silhouette and they still managed to deface her!

    Really sorry you're having to deal with this. I'd say it's a crapshoot and you won't know until you get (a) a shipping notification and (b) an actual delivery whether they have a replacement of this exact pin to send you. I know from the doll threads that a certain amount of the LE 17" dolls are held back in case replacement is needed. However, even those are finite and there's a point at which even if you receive a really busted-up doll, you will get a "Sorry, here's a refund" and that's about it.

    It's possible they do this for pins as well--but again, you won't really know until they confirm they are shipping out a new pin. Even then, until you open the package and see a shiny new Rapunzel, I would be only cautiously optimistic. Disney often seems to mean well, but they could totally send you some other pin as a replacement, too. YOU NEVER KNOW.

    Sending good wishes for a magical resolution, though!!!
     
  4. Voko20

    Voko20 Active Member

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    I had no idea that was a thing, I had always heard that LE products don't get replacements and I had initially contacted support for just some small compensation.
    Trying not to get too hopeful, and I would be completely baffled if they send me a completely different pin.
    :) thanks so much for the response and info though.
     
  5. Addicted to Alice Pins

    Addicted to Alice Pins My name is Ann, and I'm here to enable you!

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    We only figured it out with the dolls when someone called about a sold-out-in-20-minutes doll (so it's not like there were just extra sitting around the warehouse, unsold) and was told that a replacement could be sent. Someone else later received a damaged doll and called and was told the "replacement" supply was gone.

    It will be curious to see what they do with the pin. The dolls are produced in thousands so even though limited there is room to keep even 25 back "just in case." But since these pins are in the hundreds ... Make sure you at least get equal value if they send "something else." These stinkin' silhouettes are so EXPENSIVE. Or tell them you'll take the next silhouette release as compensation. :D
     
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  6. bookhugger

    bookhugger I love books!

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    I would be surprised they held any back
     
  7. TheMickeyMouseRules

    TheMickeyMouseRules Cat Expert Mouse Authority and Paperfolder

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    So... when you send back the damaged pin... does it get destroyed? I wonder where it ends up... my first thought was a pin board at an event. I have pulled any number of damaged pins off the pin boards at DSSH events... which is very disappointing to say the least.
     
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  8. Disneychildwithin

    Disneychildwithin Well-Known Member

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    Whatever you do don't send it back until you get the actual replacement...if they send the wrong pin you'd probably want to keep your damaged silhouette instead.
     
  9. Voko20

    Voko20 Active Member

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    Definitely a good idea! Thanks I will certainly wait to ship it out til I can confirm. :D
     
  10. Ajk

    Ajk Not so new anymore.

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    Fingers crossed for you! I tried the same but got "No replacements available, but we will refund your purchase." Hopefully you just got the last one. :D
     
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  11. chubs191

    chubs191 Beautiful Tomorrow Admirer

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    I *believe* the ones that get returned go on sale on the studio lot Disney Store. So, only CMs can purchase it. One of my friends went there back in 2015 and they had a lot of older LE dolls that had just come in that week.
     
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  12. starry_solo

    starry_solo Judge of the Dark Court Staff Member DPF Super Moderator

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    Good luck. All I know is that when they sent me a damaged Mulan pin set (the one that just came out within the past few months), they said no replacements were available for the LE4000+
     
  13. Voko20

    Voko20 Active Member

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    Quick weekend update. Got a shipping notice and tracking number from shop disney. The order does say Rapunzel Limited Edition Pin, so there's hope!
     
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  14. Voko20

    Voko20 Active Member

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    Guess who made it safely, no demon faces this time!!!!![​IMG]

    Sent from my Pixel XL using Tapatalk
     
  15. Addicted to Alice Pins

    Addicted to Alice Pins My name is Ann, and I'm here to enable you!

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    WOOHOOOOOOOOO!! Congratulations!
     
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  16. Shelterkat

    Shelterkat A Very Merry Unbirthday!

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    Happy for you!:tigger:
     
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  17. TheMickeyMouseRules

    TheMickeyMouseRules Cat Expert Mouse Authority and Paperfolder

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    Nice to know there was a solution!
     
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  18. tiggeriffic

    tiggeriffic DPF Charter Member DPF Charter Member

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    Glad to hear the happy ending! And someone out there will probably love having a demon-face-Rapunzel!
     
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  19. theoucharis

    theoucharis Active Member

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    Congrats. Glad to hear that Disney handled the situation correctly.

    Sent from my SM-G960U1 using Tapatalk
     
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  20. starry_solo

    starry_solo Judge of the Dark Court Staff Member DPF Super Moderator

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    Wow, congrats!
     
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  21. Ajk

    Ajk Not so new anymore.

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    Wow! That's awesome. Major congrats!!
     
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  22. Haunted575

    Haunted575 Well-Known Member

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    Congrats! So happy for you.


    Sent from my iPhone using Tapatalk
     
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  23. watzshakinbacon

    watzshakinbacon B for Belle or B for bacon?

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    That’s awesome! Congrats!


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  24. Spr175psu

    Spr175psu Well-Known Member

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    So cool! I'm glad it worked out!
     
  25. slbrabham

    slbrabham Well-Known Member

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    Congrats on getting one!
     

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