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Buyer says I sold them Scraper pin on EBay but it was purchased directly from DS! Hmm

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Buyer says I sold them Scraper pin on EBay but it was purchased directly from DS! Hmm

BethDarleen

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Hello All!! - I have been individually selling my daughters pins from the 2015 Designer Hero's & Villains set that I purchased directly from Disney Store online (so sad!). I just sold the Rapunzel & Gothel pin individually I took directly from the box and mailed it directly to the buyer. Just today I got a message saying saying I sold them a counterfeit because she can tell the difference in a fake or real one. They said the sign of a common scraper has black dots all over the surface and "real" Disney pins do not do this. I was told they will not leave neg. feedback if they can do a smooth return with full refund. I would be glad to send back their $ if they just didn't want it, but My BIG issue is....they sent me a picture of a pin with black dots on it. I think the photo she sent to me was of a fake and I am really afraid that she will return this one and keep the real one. I have never heard of this happening before!
I REALLY wish I would have put larger clearer pictures of the front and back (Lesson learned!!) but what are your thoughts??
My Photo is of the full pin..... theirs is a close up of Rapunzel.

 
It looks to me like they want to try to get their money back and send you a fake back instead of your real one; basically getting a free, legit pin.

Your photos could have been closer up, and one of the back wouldn't hurt, but even so I can definitely tell the pin in their photo is a different pin than the one in yours. That much black would definitely have been visible in your photo if it was there when you took it. You can also tell that the gold outlines in their photo are thicker than the ones in yours (especially up around Rapunzel's collar and throughout her hair).

I would be very, very cautious about accepting the pin back for a refund, especially since you have photographic evidence that they have a bad pin. That being said, I have no experience with fighting a bad/untrue feedback on ebay, and am not sure if ebay tends to side with sellers or buyers. Do you have enough ebay feedback that you could absorb a bad listing among your good ones, in case you refuse to refund and they leave a neg and ebay favors them?
 
Thank you!! You confirmed my suspicions. I have some pins but have not been a pin collector enough to see the differences (I collect mostly dolls). Yes, I have 100% feedback and over 4,500 feedback. They have 19 total. EBay is typically pretty good with investigations I have found out but only really had to do it a couple times before. I know they can do some photo comparisons to see if they are the same so I''ll need to call them.
I just asked them to send me a photo of the Full pin so I can see it.... and as you can see, they gave me a tiny photo in return that doesn't help a bit! LOL
 
I've seen a lot of people do this before. There's not much you can do sadly, this buyer is trying to get one over on you. I would honestly take the negative feedback over a scrapper.

Sent from my SAMSUNG-SM-J320A using Tapatalk
 
You have a picture of yours in the original packaging with a watermark on it. I would send eBay a picture of your packaging with a reciept or proof of purchase when they open a case. I have not heard of this pin being scrapped, just a lot of cases of bad pins out there sold by the DS (me included). They may have bought a bad pin and are trying to pawn it off on you, knowing they wouldn't be able to sell it. If you send the buyer the picture of the packaging as well, and they threaten to give you negative feedback, that's an automatic win on your part in ebay'so eyes. Push forward, I'm sure you'll win this.
 
If you are comparing the top two pics, they aren't the same pin. The set metal of the second(most likely counterfeit) is thicker for one; if you just look where Rapunzel is clutching her hair between her hands, the metal is so thick the detail of paint is barely filled in even though your pic clearly shows that area visibly painted...
 
I am sorry to hear this ... it sounds the exact reverse of the situation I have just been in. I purchased a pin from an Ebay seller in the USA, it was a high end pin costing me $50, I confirmed I would get the pin in the auction picture, but on arrival the pin had missing enamel in two places, and was clearing not the pin listed for sale. I requested a return, the seller was not happy, but eventually agreed to accept the pin back. Ebay now states that sellers have to pay the return postage if an item is not as stated, however she did not want to pay for a signed service and only agreed to pay for standard air mail. In good faith, I mailed the pin back to her and got proof of postage, however 27 days on, she says she hasnt got the pin back. She got Ebay involved and they say she doesnt have to refund me. So now I'm out of pocket by a lot of money, and just feel that the seller knew what she was doing all along. This seller is a Pinpics member too, and I feel very sad that people in the hobby can use the system like this.

So the moral is that you cant trust Ebay, or its sellers, or in your case, you will say its buyers!
 
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<eBay seller

but since I think you are screwed I'd go down fighting. I'd throw it back you know that's not the same pin and point out specific differences.
 
Agreed with above. I looked at the eBay Buyer Protection Policy and it's pretty clear that if the seller refuses the return (you can put in your listing that returns are not accepted), eBay will make the seller accept the return and if the seller doesn't send the money back, eBay will charge it to them on their next invoice.
 
I can't say the pin is a scrapper or not, but I've seen the black spots before.

That is a pin that has been stored in a moist environment. I first became aware of this when I was sent an unopened Limited Edition tin. The edges of the tin were obviously rusted, and the pins inside had the telltale black spots. The black spots are corrosion (or "rust", for lack of a better term) of the metal. Notice that the spots are only at the edges where there is metal, and not in the the middle of any enamel area. When I've seen this, I've always been successful either getting a full refund, or even partial refunds if I keep the pin (which I sometimes do).

I'm with the "pack" here; they are trying to keep your "good" pin and replace it with a corroded one that they already own.
 
Yes, I may do that, great idea... She pretty much did say she will not give me negative feedback if it is a smooth return transaction (Well, sounds as if it may not be) ha ha!
Really strange how such expensive pins could be made with little care by the Disney Store! People work hard for their $ and that would be so disappointing to receive a bad quality LE pin. I called EBay and they are comparing photo's to see if her photo matches the one in my auction. They said they will get back to me and let me know... I hope they have the skills to see through my horrible photo lol! I'm retaking some photo's today with my MUCH better camera then I had. Thank you!!
 
bookhugger said:
Have you looked at the buyer's feedback to see if they bought another rapunzel pin earlier? The same exact pin?
Click to expand...
I just now looked and all of their 19 feedback says "within last month" or within last 6 months. No link to items purchased. I do notice that many of the User ID's of sellers have the word Disney in them though. so it's very possible!
 

Oh my gosh! people can be so selfish!!!! (If she did indeed get the pin!) - Have you tried going directly through Pay-Pal?? I have heard people can be successful through them if EBay is no help. ALSO.... EBay had given me a tip a few years ago on receipt of merchandise. They said you can go directly through IC3.gov and submit a case of mail fraud. If they claim it was indeed received by the buyer and you have records of her saying she didn't, you may have a good case! Such craziness
I wish you the best of luck!!
 
BethDarleen said:
Really strange how such expensive pins could be made with little care by the Disney Store! People work hard for their $ and that would be so disappointing to receive a bad quality LE pin.
Click to expand...

You must have missed my post above where I explain the black spots. The pin has rusted; that's what the black spots are. It was stored in a moist environment. You can also see the corrosion on the edge of the pin. It's not an example of bad manufacturing; it's a matter of poor storage!
 
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I apologize, This was in part a reply to "Chubs191" above and I mixed up what I was responding too That makes a lot of sense why the pin may look the way it does and I imagine cam get even worse if stored in a hot attic or a garage. I certainly will need to look for these signs when purchasing pins myself.
Thank you!
 
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