DPF Email Notifications

stratasfan

Local Kevin Specialist and Frozen Nut
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Don't know who else has noticed this or if it is something that only I seem to be affected with . . . but I've not received any email notification from DPF for over two weeks now. Notifications for followed threads used to be slap-dash, but I always got notifications for PMs or PM replies. However, I'm not getting anything anymore. Wondering if this is only me or is it something that was updated on the site itself or something?

Just wanted to share and ask!
Elizabeth
 

Cicada

Administrator
Staff member
DPF Administrator
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do you have them enabled in your Settings > Account details?

1651871181934.png

if so, (and if others aren't getting anything) it might be something on the server side, or they might be getting blocked as spam?
 

stratasfan

Local Kevin Specialist and Frozen Nut
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Yep . . . both of those are checked! I checked that when they first started, as I thought it might have been a site update and reset my settings. But they weren't changed.

I know Sis and I had to deal with a similar issue on the website I help run, and it was something to do with the server. Took us a while to troubleshoot (like months) but when we figured out what it was it was fixed in an hour. I could ask her if she remembers what exactly it was.
 

stratasfan

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P.S. Meant to say this earlier . . . but I did ask Sis and she hasn't gotten any emails, either. Just hadn't noticed.
 

Cicada

Administrator
Staff member
DPF Administrator
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Yep . . . both of those are checked! I checked that when they first started, as I thought it might have been a site update and reset my settings. But they weren't changed.

I know Sis and I had to deal with a similar issue on the website I help run, and it was something to do with the server. Took us a while to troubleshoot (like months) but when we figured out what it was it was fixed in an hour. I could ask her if she remembers what exactly it was.
if everything is checked, then it's almost certainly something server-side -- i'll take a look, but in the meantime, if you have any ideas or remember what it was for you guys, let me know :)

thanks!
 

starry_solo

Judge of the Dark Court
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The last email I got regarding notifications was May 4th so not sure if it's something on the server side...
 

GroguFan

previously known as BingandNelsonFan
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When we had to deal with this on one of Sis' forums, there was the same odd thing of some accounts receiving notifications, some receiving none and some on long delays (anything from two hours to a week).

What ended up fixing it, as far as I can remember was to change the forum settings to use Cron. This is a screencap of the setting it took to fix the issue:
i.php


Hope that might help, and if I can remember anything else, I'll post here.
Also, we were able to stop the notifications from being flagged with a warning and/or sent to members' spam by removing the website logo from automatically being added to notifications. That might help DPF, too.
 

stratasfan

Local Kevin Specialist and Frozen Nut
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Just following up that it isn't working still. Actually, I just found I have a whole bunch of messages! So, I'll be answering tomorrow. However, it would be lovely to get emails again. I'm not getting them for threads, either, though.
 

Pibbman

Well-Known DPF Member
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I was worried about that. I messaged a few members trying to arrange some trades for Christmas in July, but haven’t heard anything.
 

brattyjedi

Well-Known DPF Member
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I get alerts on the website sometimes but frequently not. I don’t think I ever get email alerts anymore. I just try to remember to check for new messages a couple times a week now.
 
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