EBay seller sent different pics from picture, what to do?
TornadoTitan
Nick Wilde's Biggest Fan
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As a buyer and seller on eBay and similar sites for many years:
Definitely contact the seller first and tell them your concerns. Ask for a return for a refund as the items are not as described. If the seller won't work with you, you can open up a dispute with ebay (or PayPal if you paid through them) for "item not as described." Even if the seller says "no returns" ebay/PayPal will always facilitate returns if the item isn't what the seller said it would be, or is damaged in some way.
If you need to send the item back, DO send it with tracking! Within the U.S., it's not expensive. You can send a small package 8 oz or under for $2.60 with tracking as a First Class Package. You need a tracking number to prove that the item was sent back.
Good luck!! Hope you're able to get this resolved.
So sorry to read this! I've had that once too and we contacted the seller & agreed that we'd send it back. Shortly after we received a refund.
I'd contact the seller and see if you can find a solution before opening a dispute. If you agree to send it back, make sure you have some sort of proof of delivery on their side (send it tracked?) as I read some stories here about how eBay can't do anything about your refund in case there's another dispute unless you can prove it was delivered.
If you can't reach an agreement, you could open a dispute. Your pictures are quite clear.
Thanks for the tips. So would this mean I will basically be losing money on this purchase with shipping or does eBay cover that amount?
Aha! I just checked my ebay app and found this in the help section:
"If there's a problem with an item, the seller is responsible for paying return shipping costs."
So if the seller won't give you a label, definitely open a case. You have good picture proof that you didn't get what you paid for.
Oh boy, so I was looking through the seller's listings and found another Figment pin they are currently, it's the exact same photo and description. It even said "the item shown is what you get" and what's interesting that the they list the serial number of the pin on the back, both postings the one up now and the one I won has the exact same number. I just check my pin and same number. I assumed the number for each pin changes or are they the same for each pin type?
Honestly, the Hades pin looks the same to me, their photo is actually a scan of the pin so Pain and Panic are sitting flat on the glass of the scanner/copier and you can see the the spring is bent and Hades is out of focus.
The other one does look different though, I hope you can sort it out with the seller or just chalk it up as a loss.
[h=3]"the woman at ebay doesn't know what she is talking about. between buying, selling and trading i have about 1500 packages a month coming through here. obviously the post office doesn't want you to send things back as return to sender since they don't get paid again but it is how i have done it for over a decade so i know without a doubt that it will work if you want to exchange the item. if not a return for a refund can be handled through ebay." [/h] |
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