Here We Go Again: Frozen Doll Disaster, Round 2?
Don't be scared. I got a little worried seeing you post, so I checked and now miraculously they are on their way (in transit). They will be here by Monday. :hs: Seems like the batch thats been taking so long, may be shipping out now/soon.
Thanks, Siren! I'm glad yours updated too! That gives me hope that my status will turn green soon. I'm so nervous, I want to pull out all my hair!
Guys, keep in mind that Disney is handling thousands of units and orders right now out of their distribution center, including many orders of NON Frozen items. I get that it's stressful not knowing where your product is, and I've been in that situation before too, but it's entirely possible that numbers will continue to be processed, updated and sent your way in the upcoming days. Many people today said that they received their emails and updated tracking info.
Also I have to chime in as someone who worked retail for many big brands with heavy customer satisfaction focus. I promise you that the CMs are not trying to sabotage your orders or withold information from you. They are the messengers in an unfortunate or uncertain situation. Please - as a person formally in their roles - be kind to the CMs on the other end of the line. I guarantee they are doing their best to make you happy, but at the end of the day, they are just the messengers.
Guys, keep in mind that Disney is handling thousands of units and orders right now out of their distribution center, including many orders of NON Frozen items. I get that it's stressful not knowing where your product is, and I've been in that situation before too, but it's entirely possible that numbers will continue to be processed, updated and sent your way in the upcoming days. Many people today said that they received their emails and updated tracking info.
Also I have to chime in as someone who worked retail for many big brands with heavy customer satisfaction focus. I promise you that the CMs are not trying to sabotage your orders or withold information from you. They are the messengers in an unfortunate or uncertain situation. Please - as a person formally in their roles - be kind to the CMs on the other end of the line. I guarantee they are doing their best to make you happy, but at the end of the day, they are just the messengers.
Have no idea... the arrival was first set to be yesterday (Tuesday) now it's Monday next week - if they don't decide to send Elsa back to the US a third time while Anna makes her way to Japan for a second time.Seems like Elsa forgot to bring Annas pass this time
It's a mess, hopefully it will be sorted out soon and every ordered Anna and Elsa arrives safely.
Have no idea... the arrival was first set to be yesterday (Tuesday) now it's Monday next week - if they don't decide to send Elsa back to the US a third time while Anna makes her way to Japan for a second time.
Seriously I can't wrap my mind around what's going on. Why would you keep sending packages back and forth between continents? I can see any logical explanation - which is why I've decided to contact UPS when my classes are over. At least I want to know if they have any kind of reason for keep shipping my dolls to Japan, let them clear customs and leave them there for 2 days and then send them back to Memphis and then let them do the same procedure again.
Have no idea... the arrival was first set to be yesterday (Tuesday) now it's Monday next week - if they don't decide to send Elsa back to the US a third time while Anna makes her way to Japan for a second time.
Seriously I can't wrap my mind around what's going on. Why would you keep sending packages back and forth between continents? I can see any logical explanation - which is why I've decided to contact UPS when my classes are over. At least I want to know if they have any kind of reason for keep shipping my dolls to Japan, let them clear customs and leave them there for 2 days and then send them back to Memphis and then let them do the same procedure again.
I just saw a post on the Limited Edition Dolls Facebook page that someone called the Disney Store, and they are now saying wait 5-7 business days after the label is created for shipping. So for anyone waiting for their doll(s) to be in transit and received the shipping notice Friday, that could be anywhere up to next Tuesday. I'm planning on calling the Disney Store later and see if that's what they tell me too.
The Disney Store Customer Service is really screwed up. I just got a voicemail saying they were calling to confirm I received my doll. But I have not. They're probably referring to Elsa, who came yesterday. So now I have a nice long wait on hold with Customer Service to tell them they've got their tracking numbers mixed up. I have a sinking feeling they're going to say they were shipped together, Anna was lost in shipping and screw me out of a doll.
Okay, so I spoke to someone, and they said the doll was probably lost in shipment. Exactly what I had said they would say. They told me that they will issue me a replacement Anna doll (I really don't know how that's possible since they're sold out) and said that it would ship in 5-7 business days. They said once it shipped I would get another blast off email with shipping information. At this point, I have a really bad feeling I'm not going to get a doll.
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