Here We Go Again: Frozen Doll Disaster, Round 2?
Good god, Disney, get your crap together. I received my Anna this morning, but Elsa's tracking hasn't updated since "A shipping label has been created". I just called customer service, and while the woman was nice, the only thing she basically said was they'd look into it and give me a call back in one to two business days. I understand that they're handling large volumes of orders, but I can't help thinking that someone in the DS warehouse needs to get their head out of their butt and start paying attention to their job.
Thats exactly what they told me the first time I called. The second time I called they told me they'd ship me a new doll.
It's also tough talking to someone who keeps referring to their manager as their fairy godmother... >__>
There are so many people in this situation. They can't possibly have enough replacement dolls to give to everyone. They probably only hold back 100 right? What they need to do is check their warehouse. There's probably a whole bunch of dolls floating around waiting to be shipped out!
It seems to me that once they print the labels, they shouldn't send out emails saying that they shipped until UPS PICKS THEM UP!
It seems to me that once they print the labels, they shouldn't send out emails saying that they shipped until UPS PICKS THEM UP!
P.S. On hold second time with DS.com, first time the music stopped and I got disconnected!
EDIT: So, i called again this afternoon (second time) and after waiting for 20 minutes, I spoke with a CM who told me to wait til tomorrow for an update for Anna but who gave me a tracking # for Elsa! Said tracking # shows that it wasn't generated until I had called on Sunday (basically I have called daily since Sunday) and it didn't depart Memphis until AFTER I called yesterday afternoon.
Now I wait til tomorrow to find out the fate of Anna. They said USPS couldn't provide them information until AFTER it was delivered. They also acknowledged that when they tried to track it themselves, it showed as "tracking number not found!"
I am crossing my fingers for you Li!
Thanks Janelle!And yes, I have tracking for 1 doll which is via UPS (not USPS like they said it was going to be). I tried to explain to the CM about UPS Mail Innovations where UPS ground takes it through CA and then delivers to the local post office for delivery to my PO Box but the CM didn't seem to understand why I wanted a UPS tracking #
And yes, the UPS tracking # shows it is green, it departed the warehouse!
Gosh Li I feel so bad for you, it is like this with every release. Sorry I havent been following your situation in too much detail so far but where are you at at the moment? Your Anna's tracking has been working from the start and is on the way to you now but your Elsa one is the one that had problems but they managed to track you down another one and they are sending that one out? So does that mean both are now on their way to you? I do hope so because to be honest I think you really deserve a break from all this drama with the Disney Store shipping!
I ordered both girls in the same order, and Anna arrived yesterday and Elsa arrived today. So if you get one without the other don't fret! They don't always stay together since each doll has an individual shipper box. Also keep in mind the farther you are from the warehouse (tn), the longer it will take to arrive.
Fun fact (which I learned from reading either Polaris's or Shivatopia's posts): They *do* have a modest stash of extra dolls to use as replacements, should any be lost or damaged in transit. Not sure how many or what percentage, etc, so that's why it's important to get your "claim" in early. Once they run out of replacements, the ONLY thing they can do is issue a refund. And while that's technically "fair," it really doesn't help you if you want the doll and have to resort to eBay or elsewhere.
I'm sorry to hear that your doll was lost, but I am glad they are correcting the problem!
It is true about the stash. I preordered Ariel in July 2013. There was a mix-up, and she and my Bluray/liths were sent to wrong place. It was shipped USPS. The CM let slip that she checked, and there were available Ariels they could use to replace mine. As I recall, I said I was worried because these dolls sold out on preorder. That is when she looked it up.Fun fact (which I learned from reading either Polaris's or Shivatopia's posts): They *do* have a modest stash of extra dolls to use as replacements, should any be lost or damaged in transit. Not sure how many or what percentage, etc, so that's why it's important to get your "claim" in early. Once they run out of replacements, the ONLY thing they can do is issue a refund. And while that's technically "fair," it really doesn't help you if you want the doll and have to resort to eBay or elsewhere.
I'm sorry to hear that your doll was lost, but I am glad they are correcting the problem!
omg so true! They always want to throw sprinkles in your face when you talk to DS or even mail them.It's also tough talking to someone who keeps referring to their manager as their fairy godmother... >__>
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