Is anyone's order showing as Active yet?
I notice they aren't doing the holding page next week for the EU release. Wonder why it was just a one off? Sure elsa is popular but next week surely will be harder? I'm dreading it tbh with 3 dolls to get.
So very frustrated. I ordered a Rapunzel and Gothel set, and unfortunately it got sent to the wrong address. UPS was unable to retrieve the package to be sent to the correct address and in order to put in a claim, I had to have the shipper do it. Disney said they were sorry, there were no replacements available, and they were going to give me back my money in the form of a gift card, which will be emailed to me in 3-5 business days. I only wanted Rapunzel and Gothel, and I hardly order from the Disney Store because I live in Canada, nor do I live close to a store, so a gift card is not really useful to me. Even if I wanted to try for Elsa and Hans tonight to try and trade (which honestly seems like a bit of a stretch anyways), I can't use the gift card because I won't receive it for 3-5 business days. So frustrating! Why can't they put in a claim and if nothing comes of it, then refunding my money to my credit card?
Some pictures of the fairytale designer set and the LE
Some pictures of the fairytale designer set and the LE
Escalate it to a manager and tell them you want your refund in the form of your original payment. You are entitled to that - a refund in the original form of payment. If they refuse, dispute the charge on your card. Use a DIFFERENT credit card for tonight's HELSA release.
Some pictures of the fairytale designer set and the LE
I received my Ursula/Ariel set today. It's going to sound like I'm complaining here, and I guess I am, but I'm trying not to. I'm just wondering if I'm having terrible luck with this set, or if other people are experiencing some disappoint with their arrivals. My Snow had wonky hair, but it didn't bother me. She's lovely enough to get away with it, so I was still extremely happy with the set. Rapunzel's dress was really twisted up and she had pieces of hair stuck in the crevice where the head and neck meet towards the front of the head so it's pretty noticeable. There were also little black hairs all over her. It just looks like she was crammed in there with no quality control. I'm still happy with the dolls, though I need to fix them up and am not happy about having to pop them open. Still, these things happen, so it didn't really get to me.
Now I have Ariel... I didn't like the photos of the top. I just felt it was ill fitting, but thought it'd still look good in person. The dolls themselves overall look nice, but that top is awful. I like the concept art, but poor execution imo. It looks poorly made and unfinished. I wasn't expecting that. It's actually fraying pretty bad on one of the shoulders and the seems are showing really bad. The bust is pretty uneven where they've cinched it and the pointy seem part sticks up really bad on one side. Also, the bottom of the insert is completely unglued and popping up. Ursula's top is really bunched up on one side too. This is the first time I've looked at an LE and thought, "that's going on a very high shelf." I usually try to place them more eye level because the detail is so lovely. This set, though, looks much better from far away. I had rearranged my shelves so it'd be next to the designer princess and couples, but it's going up a shelf and will be next to the 17" Ariel. Again, I'm really trying not to complain and be negative. I still think the dolls are nice overall, but I'm a little shocked at the quality of the ones I'm getting. QC must have been on vacation. I'm really nervous about Elsa/Hans now. My sets just keep getting worse. Anyone else having similar experiences?
I got Elsa and Hans in the store yesterday and there are so many problems with it that I am going to try and return it to the store. The cardboard backing looks so AWFUL, like it has been chewed by a dog. Also, the slip cover was not folded properly so there is a hole at the top and the top of the cover is sticky with glue. Elsa's hair is a mess and the rhinestones on her braid are only at the bottom and don't go all the way up like they are supposed to. (They would not let us look at them until after we paid for them and they sold out at the store.) I ordered another one last night and I hope it arrives in good shape. I just hope they take the other one back at the store because I can't afford to have two.
I wasn't too happy with my Rapunzel set either. Gothel's dress had threads unraveling everywhere, and I had to open the case to trim them because they were driving me crazy. Rapunzel had some loose eyelashes stuck to her face that I was able to remove. I was at least able to adjust that set and am okay with it now. My other sets were fine. Quality control is always a problem with Disney dolls. I think it all depends on who made your set and whether they cared or not.
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