Wow, bottom line: This sucks and I'm sorry for you.
Keep the tracking number and check it periodically. You'll know if the package is delivered. Hopefully the recipient will be honest, but you still have a way to check! And there is always the chance that the package just missed every single scan in between and then will show up as Delivered (legitimately delivered).
Unfortunately, I have heard of this happening many times, with packages disappearing. It seems to be a particular issue in California; I always wonder if someone out there knows what pin mail is and deliberately helps him/herself to the parcels. But after being on the (non)receiving end of one or two packages, I learned to do what has already been mentioned: Get MY packages scanned and get a receipt for proof of mailing. In a trade, it's unfortunate to lose a package--but if you sell anything, you need to prove that you mailed the package to prevent eBay/PayPal from penalizing you. If the USPS loses the package, PayPal will compensate the buyer without penalizing the seller--but if you can't prove that you mailed the package, they'll ding you.
As far as USPS customer service ... start with your local PO. Call them and explain the situation and see what they can do to look up your tracking #. They probably won't be able to tell you much, but the only way to get a real human being is to go local. The automated system (800 #) gets you nowhere but frustrated. (One time, after screaming various things into the phone, I did get connected to a live person. Unfortunately, by that point, I didn't know what the magic word was that triggered this response, so I haven't been able to replicate the experience.) ALSO: EVEN IF IT'S HARD BE SUPER POLITE. The PO workers (deservedly or otherwise) get yelled at all day, ha, so I've found that if I'm super nice and understanding and acknowledge how busy they are and the high volume of mail they deal with (blah blah blah), they are much more likely to TRY to help. (I know you started there, but honestly, act like you've never talked to them before. They won't remember; you're just another person who yelled. HA.)
I've learned from my mistakes but I've had a lot of good pin karma since then. I've had a lot of people helping me get some of my grails!Omg that's terribleI am really hoping that does not happen to me. I believe karma will come around and they will get what they deserve for being dishonest
So my local post office stopped providing the drop off receiptsSaid it was a management decision. They scanned the packages in front of me but it took 7 hours for the USPS website to update!
That’s why I don’t use pre paid shipping labels anymore. I always wait in line and hand it over to the USPS employee. I take every precaution possible.
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