Park Pack Cancellations?
Is anyone still getting the Park Packs? Has anyone successfully unsubscribed?
I subscribed on a monthly basis with the October pack. I tried to cancel for over a week, but the inactivation buttons didn't work. I emailed customer service last week and they told me to call, but before I had time to call, I noticed the buttons changed. I kept hitting the inactivate button, but it never changed status. A while later, on the 13th, I got dozens of emails confirming my subscription was canceled and I had until the 17th to resubscribe. I thought it must have been that hitting the inactivation button worked, but didn't register at the time. I received another "alert" email on Tuesday informing me the subscription was timed out and cancelled. I thought everything was fine, then I received email from them today telling me my charge went through and my parcel is on the way. I checked my bank account, and yes, they charged me again for the pin subscription. What the heck is wrong with these people? I feel like its some kind of joke every time I deal with customer service. I'm really starting to hate Disney because of it. I've never had so much stress and bad service dealing a company before.
I subscribed on a monthly basis with the October pack. I tried to cancel for over a week, but the inactivation buttons didn't work. I emailed customer service last week and they told me to call, but before I had time to call, I noticed the buttons changed. I kept hitting the inactivate button, but it never changed status. A while later, on the 13th, I got dozens of emails confirming my subscription was canceled and I had until the 17th to resubscribe. I thought it must have been that hitting the inactivation button worked, but didn't register at the time. I received another "alert" email on Tuesday informing me the subscription was timed out and cancelled. I thought everything was fine, then I received email from them today telling me my charge went through and my parcel is on the way. I checked my bank account, and yes, they charged me again for the pin subscription. What the heck is wrong with these people? I feel like its some kind of joke every time I deal with customer service. I'm really starting to hate Disney because of it. I've never had so much stress and bad service dealing a company before.
