1. Site uptime - this has definitely improved.
2. Finding your pin amongst the 100,000 listings - I still hear from people, casually, about the difficulty of this. See requests from others to find pins they can't find in the database.
a. Image quality - already discussed as why this has been problematic
b. Search
i. Titles
ii. Descriptions
iii. Filters
c. Speed at which updates can be made to your Owns, Wants and Trades
d. Speed at which new pins are added
3. Trade Assist
a. Compare Feature - discussed to death
b. Communication - sorry, version 2 is still clunky and not as convenient as the original email system. I understand all the reasons why PinPics needed to and had to develop an internal system, but it's not enough. People thought original PinPics was dated because of the visuals not the functionality, and the visuals of the forum messages are not elegant. Instructional videos will not change that.
4. Information Integrity
a. Images that are of unauthorized pins - this is a point of contention elsewhere on Social Media. Some people do not trust that images of real pins were replaced with pins that are counterfeits, because there are too many examples of people who know, for a fact, they own an authentic pin and it does not match the picture that is now there.
b. Errors or missing information - removing the full release dates, to replace it with a year, is a major negative to me. I've played enough with databases to suspect the issue is one of programming and the problem with storing incomplete dates. But these dates helped me determine what individual trips I acquired a certain pin on, and placing pins that are part of a series in their release order.
c. Changes in what types of listings are allowed - this is probably a "personal to me issue," but the rule of original PinPics used to be that items would only be added in the form that they were originally sold in, and breaking that down into their individual pieces. So a framed set, could have the frame and each individual pin listed. However, 5 individual pins that were only obtainable *separately* could not be combined into a single listing. IMO, it gives people the idea that once upon a time you COULD have obtained them all in a single purchase, even though that was never the case. So things like the TDS game prize sets being listed as their sets, really bothers me, because of informational integrity. Yes, there are people that prefer to trade them as sets, but the way to address this is through Trade Assistant functionality (even if it is harder) NOT the listings.
I can answer some of this, as I work on updating listings every day.
2b In the old days, there was no continuity or required information for titles or descriptions. I don't know what "guidelines" might have been posted, but looking at thousands of listings spanning all the years of PinPics being online, I speak from practical experience . . . titles and descriptions stink. Too many submitters obviously were just entering pins to get them listed and PinPics Mods didn't go over listings. This inhibits searching. So, a lot of the issues with searches are actually the fault of the human element in the past . . . bad submissions and no Moderator revisions. Too many of the old listings (and I mean 2020 and before) don't even have the basic hit words/key words in the titles, let alone descriptions. Any pin listing you see that you have better keywords or more information about, leave a COMMENT in the comment tab on the pin listing . . . those are gone over every day and the information added to each pin listing!
2iii. The filters are only as good sa the checked-off attributes for each pin listing. Most of these were created post-2020 by the new owners to make searching better. However, until all the pin listings (or the majority) are fixed up from previous years, the filters can only filter what the human element (being users) get fixed.
2c. - Not sure what you mean by this . . . O/W/T are up to each individual person and quite fast to do yourself, so not sure.
2d. Those of us really working on PinPics are working constantly to fill those black year gaps when the previous owners did nothing and the site was so poor and the working Admin was so rude that submitting a pin got you a 30 or 60 day ban. Right now, brand new pins are being added as quickly as they can be, and there are volunteers in CA and DLP who stay on top of new releases and add as many as they can get of all the new pins. HKDL and SDR are in the works to get regular additions. WDW and TDR/TDS so far are open, but if anyone can help with those pins, I know it would be good!
Really, adding pins to fill the black holes is something that all of us users who were getting pins in those years could work on adding them to the database. This is something that is up to the users in a bigger way that just the owners. I know the owners add pins almost every day, trying to fill holes. We all can do our part to work on filling the gaps, so if you have pins that aren't listed . . . the thing to do is sit down and submit them! Then you get to mark them as O/T/W.
3a. The Compare feature is now back, with the ability to compare your own collections to any member and also to compare any other two members to each other. If you are still unable to figure out the Compare feature, I'm more than happy to do a How-To with anybody, as this was something I felt strongly about and am super happy to have back! It is back to fully functioning.
3b. We have actually just put up a new message system in the last month. There were actually two other versions since March, not just one. I agree. I really didn't like them. The first was impossible, and that was replaced with the chat that was OK, but not good. We have now replaced it with a message system that allows direct image uploading, you can use formatting and carriage returns (making paragraphs) and there are no text/size limits. It also saved a boatload of money from the chat software, which I was totally floored about when we found out! So, try out the new message system, as it is much more user-friendly. The message system from the previous site version (pre-March 2023) was horrible . . . no formatting, no images were able to be included, no notifications were sent out. It was lower than the chat that was just replaced. This is from personal experience . . . I've sent out several dozen Trade messages every week, probably since 2017 when I got on.
4a. Again, this is something that has to be helped by all the users who see the issues. There are too many pins for the new owners to correct personally all at once. If any user sees a picture that they think is a scrapper/fake, take a new picture of your authentic and send it in with a note of explanation! All comments are read every day! Pictures are replaced every day. Since March, it is thousands and thousands of image that have been replaced. This is a very easy thing that users can help with, as you can start going through your boards/books/collections and taking nice pictures of any that have lousy ones on the website. Sis and I started this way and are almost done going through all of our own pins. Only have C&D and a few Mickey pins left to photograph. Easy goals for people, too, as you can work on one section of your pins at a time. And it so helps the rest of the users when the pictures are nice!
4b. You are correct, it is a software thing. Personally, I like whole dates, too, when it is known. If you can find the whole date and/or place of release, I always add that in the pin description and tell when and where it was released originally. Also, making note if it was exclusive to one store/place, etc.
4c. I think this is a bit of a personal thing. I like listing individual pins form sets . . . most often I don't want a whole set, so I want to be able to try and trade for only the pin(s) form it I would like. Example: the Harvey's UP set . . . sold in a box with the five pins. But, I only want Kevin and Dug. I listed them on PinPics as five individuals and the set. I only want two. A framed set . . . maybe someone only wants Moana out of it. So, I like that. I don't care for complete set listings . . . listing whole HM sets together, etc . . . .IMO, just clogs up the database. However, that is completely my own personal preference, because there would be someone who has the reverse idea form me and only wants the sets listed and no singles . . . so, totally personal preference, as you said. I don't think this is the fault of any of the owners, as I would guess each user has their own idea of what types of listings should be listed. I think, if anything, allowing sets and individuals to be listed is better, because at least the users have the say of what they want to trade that way!
Just a comment on Pin & Pop . . . I've used P&P, I've traded on P&P and I still watch the trade arcades in case something really appears that would be worth it. But . . . after using it, I find several points that are a major downside . . . the listings - since there is no staff going over listings, the amount of duplicates is horrendous and the listings are terrible as far as information and hit words! And the pictures are hard to browse through, even pin art is allowed to be added. Makes browsing and searching hard. Also, their pin inspection process . .. I was disappointed in it. What they picked on was nit-picky and what they didn't mention was important to me. So, I'd rather take the responsibility personally and go over detailed pictures form the other traders, if I really think something is wrong or the pin has been faked. Also, their shipping left a lot to be desired and no rules for time-frame as far as getting your pins there and how long to accept/decline. I found the people super friendly, and liked the re-trade option, but over all, I'd say a mediocre experience. And now with the trade tokens and how many more trades are being cancelled overall . . . it is very expensive. So, P&P is not a good top platform for me. Not saying I would never use it again, I still update my collections and look at every pin in the arcades . . . still waiting for some of my semi-grails to come on! Then I'd jump in again and try . . . I'm always game to try. I actually have accounts on a bunch of pin sites!
To be honest, I loved the trading forum on DPF when people still posted. It was my favorite way to trade, actually. I intend to try the new trading forum on PinPics, too . . . I like the personal thing of going on someone's thread and just browsing their pics. Or the open trading threads for sets/series. Still my favorite way.
About feedback . . . to be honest, I don't see that. I would say that I've made more severe criticism since March than anyone. Strongly, too. Really, I'm sure I'm part of the ghostly-pale-effect when the compare feature is mentioned discussed as being something they don't wish to repeat. Feedback is taken at the live Thursday meetings, too, and I know a lot of ideas from people have been actually fixed and/or created on the site. Since the site is so large and each user uses the site so differently, it really is impossible to have a couple people going over every function without outside feedback. While the Compare function is totally important to me, Molly never used it. Same thing goes for every feature. What is important to you might be nothing to me.
I would like to say at this point . . . if anyone reading this has feedback or would like to comment on a funtion/feature that is or is not active on PinPics, please send me a PM. I won't pass it on in a critical manner and you won't get banned for sending serious feedback, good or bad. Of course, don't start your comment like one I got about a pin title - "WHY DON'T YOU PEOPLE EVER WATCH THE MOVIE BEFORE WRITING THIS TITLE? . . . Um . . . It was a simple mistake on which Dalmatian puppy was on the pin in a listing from before 2012! Ugh . . . Anyway . . . Please feel free to send me feedback and I would be more than happy to pass it on and/or try and explain or work on it.
To be honest . . . ther aren't many people working on PinPics right now, as there is no money coming in to pay for workers. So . . . while it may be a trite thing to get the answer "supposed to be fixed", it happens. How can two people handle everything in what each individual user terms a timely manner? Can't. There are issues being worked on every day and some take longer. And sometimes something is thought to be done and just isn't because someone doesn't follow through like it was thought they would. As an example . . . on the military forum where I'm an Admin, we had a serious notification issue arise in July 2022. Notifications for followed content stopped arriving in many inboxes. this is erious to a forum, as interaction plummets when notifications stop. DPF is a living example . . . the old PinPics site was, too. So, I'm working on this issue constantly since July 2022. One of the members got really upset and reamed me out in PM and was very upset many times on the forum. What he failed to see was that it we don't have Amazon or Microsoft's team of tech workers AND we don't have their budget, either. Actually, it was me, with help from Sis and no budget. The military forum makes enough in donations to almost pay for the hosting. It is totally funded by one guy who does it as a service to the hobby. Not many people in the world like him, that's for sure. And he has two really good jobs to make it happen. To cut to the end . . . we finally got it fixed yesterday. I think . . . hoping it really is! I'm not making any 100% statements until it has gone on a bit longer -grin- Had to pay a tech in the end, and have a monthly subscription to a software. So, the owner now has to foot a bill of over $1K and a monthly subscription. And my time for a year and a half was totally volunteer. Is the irate user going to help with this? No. People don't understand the time and cost of things. And I get that. But, it is the reality of maintaining a site. The notifications issue was huge to me . . . forums die when you don't have them, because you don't know to check. To be honest, I wasn't receiving notifications for the last year, either. It was annoying. And something that was that annoying to me, and it still took a year and a half of solid work on my part to fix it. This isn't to excuse any issues that need to be fixed, just to explain a bit of the BTS as to why they sometimes take longer than we'd like.
Anyway, while I don't know the BTS to everything, I do know a bit, and hope some of this explains or helps. And I'm serious about the feedback.