Private Messages not coming through

[TonkaToy]

Hi,
I was told that a private message had been sent to me (in response to a message I sent) but I never received it.
Anyone else have this problem? What do I do to fix it?
I sent a message to the website 'contact us' box.

Thanks

 

[starry_solo]

No idea, I've been getting all mine. Have you asked the sender to resend?

 

[AvatarAng1]

I've been told that my Pms don't go through all the time. :/

Sent from my SAMSUNG-SM-J320A using Tapatalk

 

[TonkaToy]

No idea, I've been getting all mine. Have you asked the sender to resend?

Yes, the sender is aware. 😉 We are going to try another route to communicate.
I have received messages from some people, but not all. So maybe it is me...or maybe it is them.

Thanks

 

[Ksnuggles]

I don't seem to have that problem that I am aware of. Maybe your inbox is nearing capacity?

 

[dancecats]

This is the first I'm hearing of this, with the possible exception of inbox capacity (as Ksnuggles suggested). Is it possible that either your intended recipient's inbox or your inbox (if you intended to save a copy in your sent messages folder) or both is nearing/at capacity? If so, I'm not sure, but I think messages might be rejected as there is no place for them to go.

 

[TonkaToy]

I only have 2 messages in my box and 5 saved.
Maybe the other person is at capacity?

 

[Ksnuggles]

what about your sent mail? if you send a message it is in your sent box and does count towards your capacity.

 

[TonkaToy]

I have 5 messages. 2 in my in box and three in my sent. So I don't think that is the cause, at least not in my end.

 

[starry_solo]

I sent a message to Cicada on FB so will see if he can respond.

In the meantime, ask the person to check their "sent messages" to see if they actually did send it to the correct person.

If capacity is reached, the message will not send and the sender will actually get a message from DPF saying that the message cannot be sent because the recipient has reached full capacity.

 

[TonkaToy]

Thank you. I'll try that. 🙂

 

[jadeites-lady]

Did it work?

 

[TonkaToy]

I haven't heard.