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RSP Help Needed!

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RSP Help Needed!

unibear

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So I was trying to submit my RSP today. The RSP for the pins went fine, but when I tried to enter my registration code, phone number, and e-mail address I got this message:

Please correct the following errors:
  • Your event package selections do not include access to this RSP.

I tried to call event services, but of course they are closed until Monday (the day AFTER the RSP is due). Any ideas about what I should do? Will they allow a "late" RSP if the problem was theirs? Any advice would be appreciated. Thanks.
 
If anyone is willing and able, could you request the Si/Am set for me? I need two sets (one for me and one for my sister).

If I can get this straightened out with Disney Services, you could cancel these items on your RSP if you do it before they charge your credit cards (Aug 21 or so). If Disney Services can't get this figured out, I will pay you via PayPal or with $$ at the event.

Thanks in advance for any assistance. Should you have questions, please feel free to PM me.
 
Have you tried sending an email to event services and explaining this situation to them? I know they won't get the email until after RSPs are due, but if they're made aware of the circumstances, they might be able to work with you (especially since the problem is their fault).

I would include your email address and a convenient call back number in the message. I also would follow up with event services within an hour or two of them opening on Monday morning - unless, of course, you were able to get your RSP to work?
 
Dancecats, thanks for the advice.

I submitted an e-mail Saturday explaining my issue, and I called this morning at about 9:15 am EST (the office opened at 9:00 am). They found the glitch, and manually entered my Vinylmation RSP and I got an e-mail confirmation, so I think (?!) all is good.

So, I think this thread can be closed. Thanks!
 
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