The quest for a replacement Rapunzel Silhouette
I had no idea that was a thing, I had always heard that LE products don't get replacements and I had initially contacted support for just some small compensation.Whoa, she doesn't even have a face since it's a silhouette and they still managed to deface her!
Really sorry you're having to deal with this. I'd say it's a crapshoot and you won't know until you get (a) a shipping notification and (b) an actual delivery whether they have a replacement of this exact pin to send you. I know from the doll threads that a certain amount of the LE 17" dolls are held back in case replacement is needed. However, even those are finite and there's a point at which even if you receive a really busted-up doll, you will get a "Sorry, here's a refund" and that's about it.
It's possible they do this for pins as well--but again, you won't really know until they confirm they are shipping out a new pin. Even then, until you open the package and see a shiny new Rapunzel, I would be only cautiously optimistic. Disney often seems to mean well, but they could totally send you some other pin as a replacement, too. YOU NEVER KNOW.
Sending good wishes for a magical resolution, though!!!
I had no idea that was a thing, I had always heard that LE products don't get replacements and I had initially contacted support for just some small compensation.
Trying not to get too hopeful, and I would be completely baffled if they send me a completely different pin.
thanks so much for the response and info though.
Definitely a good idea! Thanks I will certainly wait to ship it out til I can confirm.Whatever you do don't send it back until you get the actual replacement...if they send the wrong pin you'd probably want to keep your damaged silhouette instead.
Guess who made it safely, no demon faces this time!!!!!
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