Trouble from the Memphis Distribution center!!!

So, I got a box today from Disney store that should have held my D23 train set but...there was only one pin! It was Stitch if you are wondering. How dissapointing is that. I guess the new location won't be any more accurate than the old. Sheesh!! So I have to wait for them to receive the return and send the correct pins. It will be a while before I get this set. If it sells out before I get it I won't be happy! Not to mention that a couple of the pins have been co-oped. What a mess!

Do they INSIST they must have single pin back before they'll ship the set? Once yrs ago, they did a similar thing to me. They shipped the set right away & sent me a "post paid" shipping label for the return. Of course, that WAS a while ago.

Happened to me too (last year actually) and I didn't have to return the pin, they did the "donate it to charity" routine. My replacement was mailed out right away.

Good question Suzanne. I was so stymied that I didn't think to ask that. I'm taking it to the UPS store tomorrow. I will call back and see what they say. Again Sheesh!!

Vala said:

Happened to me too (last year actually) and I didn't have to return the pin, they did the "donate it to charity" routine. My replacement was mailed out right away.

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Man, sounds like customer service has gone down hill, but I have heard that from other DPF members.

This has happened to me before too. They would usually ship another one out right away and say to donate. However a couple of times when I had to return the item because of their $ limit threshold they told me they put one on hold for me so that when they got the return there was no worry of it being sold out. I could see the item being held when I would look up my order history and it would just show not shipped until they got the return back and then they shipped it out.

Seriously....it takes them well over a week to ship out anything and they can't get the order right.....uggghhh! I'm still waiting for my train set(s) as well, plus now two other outstanding orders.....

We have 4 outstanding orders. I spent 30 minutes on the phone last night (after I read this post) with a call center manger. Interesting fact I learned last night: Since they moved the warehouse call center
managers can no longer call the fullfilment center directly all they can do is send an email.
Today I will be contacting the Disney Presidental Customer Support Services.

Got some good news tonight. I missed the UPS guy who was supposed to pick up the pin for return. I called DS and asked if I would need to pay for the return shipping if I dropped the pin off at the UPS store. The customer service rep India said that they would issue an "no cost replacement" for me and I would not have to return the single pin I received. So, I WILL get the set. Now its just a matter of waiting for it to arrive. YAY!!!:hsd::hsd::hsd:

Now one thing thats strange India said that standard shipping is now 10-12 business days. That is omething I had never heard before. Maybe Memphis will be slower? Or is it a way to save money on their end? Not sure...still glad that it will be resolved.

I spoke to them earlier this week and they told me that the 10-12 day standard shipping is temporary while they transition and then they should go back to the previous 5-7 days. However, I ordered pins on Monday the 25th...and they are still in a holding pattern.....so they aren't even meeting the 10-12 day turn around. I'm seriously disappointed in them at the moment. I don't know how they will have the semi-annual pin sale, when it takes two weeks to ship things out now. I'm sure glad I didn't order anything for a gift. At this rate it will take a month from the order date for the pins to arrive.