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Disney Princess Designer Collection DOLL Release Discussion v2.0

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ImNotBad said:
Disney Twitter:
DisneyStore Disney Store



All Designer Dolls have sold out. We understand the experience was poor for many, and we're sorry. Thank you for your patience and feedback.

Oh to imagine the "feedback" they are getting right now.
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All Designer Dolls have sold out. We understand the experience was poor for ALMOST EVERYONE, and we're sorry.

(ftfy - fixed that for you)
 
huertajv said:
What is happening with your beauties??????

Did they find them yet? What is happening?

Vicki
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Nothing...I was going to wait until tomorrow to call guest services back with the additional information I discovered this past weekend (like correct shipping address on the original sales slip and address where UPS said they left my package "at door" is a fenced in outdoor college? soccer field with no houses on the entire block). I did call on Saturday and the rep said she sent an urgent e-mail to D23, but I haven't heard back from them. I spoke with a D23 rep last Thursday and he said he would keep me informed about what was going on (HA!). I also spoke with our shipping dept about the UPS mess and got this comment "Typical UPS" :sigh:
 
I really don't know why Disney has so many problems with their store site. The other site I frequent (site for programmers) typically has 40,000+ on at any one time (and they say the site is powered by hamsters :lol: )
 
Oh my goodness. This is not a typical delivery snafu here. Those dolls are worth a few thousand dollars now. They need to make this right!!!

Steve, I think it is time for you to move. lololol Oh my goodness. I still wonder who got the original pins I sent you. I had traded for two with you, but had added another one, so there were three all together.

Makes me wonder what kind of people are in the world today.

I received a brand new LCD monitor at my door. It was not addressed to me and the address was a little off. I had to go and deliver it myself. It might have never gotten to it's correct owner, if the UPS guy had left it somewhere else.

I always figure, I would want someone to deliver something to me, so I would want to be honest and make sure to return something that belonged to someone else.

ooooh, the whole "What goes around, comes around" scares me like crazy! Good thing too, it at least keeps me honest. lolol

Let me know what happens.

Vicki

TheOtherSteve said:
Nothing...I was going to wait until tomorrow to call guest services back with the additional information I discovered this past weekend (like correct shipping address on the original sales slip and address where UPS said they left my package "at door" is a fenced in outdoor college? soccer field with no houses on the entire block). I did call on Saturday and the rep said she sent an urgent e-mail to D23, but I haven't heard back from them. I spoke with a D23 rep last Thursday and he said he would keep me informed about what was going on (HA!). I also spoke with our shipping dept about the UPS mess and got this comment "Typical UPS" :sigh:
Click to expand...
 
This was the WORST!! I do not even know what happened!! I was on line until 1pm trying to refresh the page to DS.... nothing!!! I am at work ( needless to say, I didn't do anything since 9am), my daughter was online at home, both of us could never get on the website. We tried multiple computers, windows, and a nook.... never could get on. My poor girl said she has now wasted 13 hours of her life waiting for these last 5 dolls. At least she did get Jasmine yesterday at the mall madness. Now, we will go meet some man this evening to give him $800 for the other 4 :eek2:.

I am glad it is over because I was so stressed because of this. It is making me physically ill.

I even made a purchase from DS before they shut down to make sure I remembered all my passwords and all the credit card info was correct. Never again.
By the way, congrats to everyone who was lucky enough to get their dolls :hsd:. My freind always says "better luck than money". Isn't that the truth.
 
scottydem said:
Here's an image to ease everyone's sorrows.

flvg2o.jpg
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Adorably cute!
 
Does anyone know if there is the same overselling glitch as last time? How long did it take them for the initial notification with Snow White?
 
Spent an absolutely miserable day trying to buy one, stinking lousy doll. Had it in my cart at 12:09 and never could check out. I'll never complain about pin again. This was a nightmare and I wasted three hours out of a perfectly good day. Disney, I've been a customer since 1988 and never again will I buy from you. That what my inside voice says. Of course, once they put up some Alice pins I'll be singing a different tune. (Heavy sigh) I just wish Disney really cared about their customers.
 
So my husband was kind enough to order them for me while I was at work. Thank goodness because I would've had a heart attack!! lol After multiple tries he was able to get 4 dolls and check out. I got an email with the invoice with price of $252. Well, when I checked the order status on disneystore.com it showed the invoice with all 4 dolls but the price had been adjusted to like.. $127 or so. I called them to see why the price difference and they told me 2 of the dolls were sold out and so I'd be getting only 2 dolls and NOT 4 as was in the original invoice. *sigh* it's alright though, at least I was able to get 2 and I know not everyone was as fortunate. Can't wait to get Jasmine and Pocahontas!!
 
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I have the same problem with my invoice... I wonder which doll I won't be getting? I really hate the disney store website. It'd be awesome if you could count on receiving items you'd ordered... :(
 
pmont said:
So my husband was kind enough to order them for me while I was at work. Thank goodness because I would've had a heart attack!! lol After multiple tries he was able to get 4 dolls and check out. I got an email with the invoice with price of $252. Well, when I checked the order status on disneystore.com it showed the invoice with all 4 dolls but the price had been adjusted to like.. $127 or so. I called them to see why the price difference and they told me 2 of the dolls were sold out and so I'd be getting only 2 dolls and NOT 4 as was in the original invoice. *sigh* it's alright though, at least I was able to get 2 and I know not everyone was as fortunate. Can't wait to get Jasmine and Pocahontas!!
Click to expand...

That's spooky! I guess this means that the reign of terror in the aftermath of Dollmagedon has begun. Congrats on getting Jasmine & Pocahontas, though! Good luck to everyone who did get orders in that they are not cancelled on you!
 
MegglesM- You should just call them. I called and was able to get through right away. At least you'll be able to ease your mind know which ones you're getting and not getting :)
 
Supposedly Jasmine is sold out, which is sad because she was my favorite of the three. But the person I spoke to told me it's possible I'll get all three... just not looking good at the moment. Sigh... I really cannot believe I bothered trying this again after my Snow White doll issues.
 
Yeah, on fb, people have been reporting the same problem. Others have mentioned that their orders have already received the dreaded "Closed" status without the item having shipped, which of course means that their order got cancelled. The website servers oversold yet again... Keep track of your orders, my dears!
 
I cannot believe how terrible this was. I'm just so disappointed in Disney. I'm still waiting for them to release the last pin in the 110th Legacy Collection. I'm just sick and tired of the lies, deception, and the we really don't care attitude. And the saddest part, no one seems to know anything. Maybe that's the problem, no one is in charge.
 
I was able to get all 5 dolls yesterday morning after camping out from 5p Sunday afternoon. Mall security kicked us out around 8p. Waited off mall property at a gas station with about 18 other people. Then another group of about 10 people wouldn't agree with the established honor system and actually tried to beat all 18 of us that had been waiting and had given them information. After heated arguments they lined up behind the original 18 people by 3:45a, before security came out. Fortunately, no one got in trouble, but security found 3 people already inside the mall in front of the Disney store and told them they had to join the rest of the people waiting outside. Thank goodness for sticking to the rules by the security team.

By 4a security guards escorted us all in, single file...in the order everyone arrived. I kept my #3 spot and got all 5 dolls after 10a. Whew...I didn't plan on going to the store and was just going to take a chance online. But after SW mess, I took a chance camping out. Unfortunately, didn't have anyone I know wait with me, but met some really nice people in the line.

The mall I went to had 27 sets of the last 5 dolls, so the people that almost caused trouble actually got all 5 dolls for themselves. I doubt anyone walked away empty handed anyway. I tried to go online this morning and couldn't even get through. So I am so glad that I camped out sunday to get them.

I just can't believe Disney store decided to release all 5 dolls worldwide at the same time.
 
how were the rest of you guys searching for the dolls when the website went live? Since the place pages showed up for each doll at about 10:30EST before the 45 min website shutdown I had each doll on a separate tab and never refreshed as it would have been lost to the static redirect page and then I had another tab open so I could tell when the site went live, then when it went live I went to my 5 tabs hit F5 and immediately had the 5 dolls in my cart but I wasn't able to complete checkout until 1:14 EST, my friend did the exact same procedure and she got her order to go through at 12:13 EST

This reminded me a lot of the DLR Haunted Mansion 40th event registration Disney just has a crappy website and they can never handle the volume. They need to look at and invest in something similar to what Amazon has that website can handle so many people and orders at once. I don't think Disney did one thing to even try to fix their website for today's fiasco. It was just luck of the draw whether you got routed on a server that wasn't overloaded with traffic. I think the way to have handled this would to have had all the dolls online (none in stores) and everyone sign up for what they want and Disney runs an RSP just like they do for the park events.
 
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