Disney Princess Designer Collection DOLL Release Discussion v2.0
Wow, that is so unfair. I placed my order at 12:22 AM (PDT), thanks to karkura's link, like you. I got my shipping notice two days latter, on Wednesday. I thought that everyone that placed an order before 12:30 AM would get the doll, but it seems not the case. The Disney Stores ordering and shipping practices for high demand items is all messed up. I sure hope they spend their full effort into trying to fix the problems in time for the Oct 18th online release....
We are sorry to inform you that the Snow White Designer Doll was not available at the time your order was to be filled.
Un.Freaking.Acceptable.
That is complete ******* - my order was placed at 12:12...people placing their orders around 1am get theirs? How is that ethical?
Thanks, I think so too!WOW Dr your snow white is just amazing
Thanks, she's the fairest of them all.Your Designer Snow White is gorgeous! I got #0330, and her hair on her left side (our right) is a bit lop-sided looking and there are some stray hairs coming out of the hair net. I am afraid to try to fix it. I may make it worse. Still, I love my Designer Snow White and until I get a place to display these dolls, she will be the only one not resting in her brown shipper box. Speaking of which, obviously distribution of the edition numbers are totally random, and the first 500 numbered dolls are not being reserved for the pre-orders at the D23 Expo. Out of curiosity, what is the number closest to #0001 that any of you have received from your dolls so far?
I honestly think that those of us who have been dealing with Disney for years, and have had problems before, as well as you new folks who are just now experiencing how duplicitous Disney can be when they screw up should contact a law firm and file a class action lawsuit against Disney for their unfair and occasionally illegal business practices. It would cost any of us anything and while you may not get any money out of it, with class actions you rarely ever do, at least Disney would be held accountable and forced to change how the do business. Lying to your customers just because you either don't know the correct information or don't want to admit to screwing up is completely unethical. If they don't know what's going on, Disney should have a canned statement that CMs give to customers when they call in, instead of allowing them to make things up, giving the customer false hope and false information.
My Snow White order was placed before 12:30, so I know that there are a LOT of people who got their dolls who placed their order after me. I am also at risk of not getting my 110th Rapunzel pin because of this mess and she didn't sell out for at least another day or two. I'm not sure how Walt ran things when he was alive, but I'm pretty sure Disney's new practices have him turning in his grave.
I think I'll be researching law firms this week. I've been dealing with a lawsuit against another theme park company and the only thing that these companies care about is money, so if we can all ban together to affect their bottom line, than they will consider fixing the problem, but as individuals I guarantee they will do nothing.
Im sorry but these people that are selling there dolls because they are scared they will not get the rest is just strange I may not get all but i love the ones i have and will be keepign them for a very long time not sellign them because i just have to have the whole set So that brings me to a question wo0uld you keep your dolls if you miss out??
I think im lucky to have gotten any of them all my numbers are really really high lol
Belle # 7635/8000
Cinderella # 7978/8000
Snow White # 5841/6000 ROFL
Ariels number i dont know yet
OMG i just heard that the uk will only be getting 5% of the dolls to selli really hope thats not true
I am sorry, how is this a lawsuit? You have offered up money in return of goods. Disney therefore accepts your money and will send you the doll. If Disney decides to cancel your order for whatever reason, they legally can as long as they refund your money. You have not lost anything. You are left whole. Just as you were before the contract for purchase.
Bad customer service and confused agents does not make a lawsuit.
Yeah, I agree with you. Even if I was after the entire set, and I missed some, I'd keep the ones I got. Who knows, later on down the line you could come across the ones you were missing. I guess some people have the have the *entire* set or they're not satisfied. But I don't really understand that. I'd be happy with what I did get. Disappointed if I missed the ones I wanted? Sure, but not enough to get rid of the others.
If you think that Disney's practices are merely "bad customer" service than I guess you haven't experienced the worst of what Disney is capable of. And I personally don't think lying to your customers about the status of their order only to tell them after nearly 2 weeks and an item selling out that they won't be getting an item despite having ordered before others who did, is just bad customer service. I believe in holding people and businesses accountable for their actions. Disney is not going to change their poor business practices just because a handful of people complain. A class action lawsuit isn't about money, nor is it about one bad experience it's about holding businesses accountable for ongoing practices of fraudulent and unethical behavior.
It's been agreed upon by most people in this forum that line cutting is cheating and unfair to those people that did wait patiently, so how is what Disney doing any differently. They are processing orders at random instead of when the order was placed, which by all standards is the most fair and ethical way of doing so. And withholding people's refunds when they clearly cannot fill their order is considered fraud and that is a crime. Selling defective merchandise just to make a buck, is unethical and those are things that Disney should be held accountable for, but that's just my opinion. I believe if you don't stand for something, you'll fall for anything.
Is a class action the way to go, I don't know. Is a total ban on Disney merchandise a better idea, possibly, but unfortunately that will never happen. People will complain and threaten to stop buying from Disney, but the truth is that most people can't seem to stop. People want that pin or this doll too much to stand up to Disney and say enough.
I'm very much on the fence about this topic, because I originally wanted about 4-5 of the series only, of which 3 have been released so far. I changed gears to attempt trying to get a complete set, so if that does not happen, I will be disappointed. That said, I don't know if I would try to trade/sell the two I'm not so bonkers about to obtain the two that I really do want from the remaining five. At this point, I am not inclined to, but it's a toughie. Worst case scenario, of course, there's always eBay to fillin the gaps, but that is an absolute last resort because of the wonky prices for which the dolls currently are selling. Sure, a few years down the line, these dolls will probably lose some of their "must have" status and the prices may lower to a more moderate level, but we'll have to see what happens. I have a ton of other dolls (both Disney and others) that are lingering in storage, so at some point, I will have to take stock and prioritize what I really want to keep. Designer Snow White is definitely a keeper for me.
Oh, and to round out my doll edition numbers so far:
Cinderella: #3834
Ariel: #1473
Belle: #2967
Mulan: #3586
Snow White: #0330 (I am most happy with this, because I love the number 3 and it is a good symmetrical number on the CoA.)
Gee, you have a lot of questions in such a small post! LOL. I will attempt to answer your questions:OK, any word on how they are going to handle this online? I am thinking of going to the store on the 17th but if I don't get it, stay up to try to get them online. Is anyone going to buy each doll individually and check out with separate order #s? How much is shipping for the doll? Can you get the Disney Visa 10% off? Free shipping over $75?
All we have officially from Disney so far on the online release is what was announced on the Disney Store Blog last Friday, September 23, and posted at the beginning of this thread. There was also an email sent out the following day, and the Disney Store website was updated, with the same announcement with slightly different wording.OK, any word on how they are going to handle this online? <snip>
Lisa
Finally connected with Disney. They are giving me a gift card and replacing the name plates. There are no replacement dolls, which I knew, and did not expect. The gift card was nice just stinks that some of the dolls were such a mess. Cristina you were lucky. She also told me they are not staggering the on line sale on the 18th. All five dolls released at the same time.
on Thursday
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?