Disney Store Limited Edition 17" Dolls Discussion - 2016
There's no way I can have someone else pick up my preordered dolls for me, is there. My aunt is insisting we leave Saturday to go to Arizona to take care of my mom's stuff and I'm not going to be able to be there on the 20th. :/
There's no way I can have someone else pick up my preordered dolls for me, is there. My aunt is insisting we leave Saturday to go to Arizona to take care of my mom's stuff and I'm not going to be able to be there on the 20th. :/
Checked today, can't have someone pick them up for me, so I'll just have to take whatever's left over when I get back.
Well, I asked my store if someone could pick up my dolls for me because I had a family member who was DYING from cancer and I didn't know if I was going to be able to pick them up when the 20th came around --- and the store told me no, sorry. They also told me they only hold the dolls for a week (which didn't make sense to me because I had already paid for them) but that if I called about a week beforehand they would try to hold on to them a little longer.
My family member passed away earlier than expected so I can pick them up now, but I am still angry and disgusted at their complete lack of compassion and refusal to work with me on this.
Well, I asked my store if someone could pick up my dolls for me because I had a family member who was DYING from cancer and I didn't know if I was going to be able to pick them up when the 20th came around --- and the store told me no, sorry. They also told me they only hold the dolls for a week (which didn't make sense to me because I had already paid for them) but that if I called about a week beforehand they would try to hold on to them a little longer.
My family member passed away earlier than expected so I can pick them up now, but I am still angry and disgusted at their complete lack of compassion and refusal to work with me on this.
Well, I asked my store if someone could pick up my dolls for me because I had a family member who was DYING from cancer and I didn't know if I was going to be able to pick them up when the 20th came around --- and the store told me no, sorry. They also told me they only hold the dolls for a week (which didn't make sense to me because I had already paid for them) but that if I called about a week beforehand they would try to hold on to them a little longer.
My family member passed away earlier than expected so I can pick them up now, but I am still angry and disgusted at their complete lack of compassion and refusal to work with me on this.
Well, I asked my store if someone could pick up my dolls for me because I had a family member who was DYING from cancer and I didn't know if I was going to be able to pick them up when the 20th came around --- and the store told me no, sorry. They also told me they only hold the dolls for a week (which didn't make sense to me because I had already paid for them) but that if I called about a week beforehand they would try to hold on to them a little longer.
My family member passed away earlier than expected so I can pick them up now, but I am still angry and disgusted at their complete lack of compassion and refusal to work with me on this.[/QUOTE
I am so sorry to hear about your loss. It is never easy to lose someone close. With that being said if they still refuse to hold on to your doll until you get back I would call the Disney store number and make a complaint. These are special circumstances and I have never heard of a store only holding them for a week especially considering it's already paid for.
I called my store to make sure they were going to hold my dolls for more than a week as I can go pick them up on the day of and they assured me it was fine but to try to pick them up before Christmas...!!??
Ask to speak to the store manager even if you say you can pick them up on the 20th. I personally think it's pretty rude and they can't just go ahead and sell something you already paid for to someone else. Considering you cannot get a refund on a pre-order I think they are saying this as to make sure not to take extra room in their back room storage.
Well, I asked my store if someone could pick up my dolls for me because I had a family member who was DYING from cancer and I didn't know if I was going to be able to pick them up when the 20th came around --- and the store told me no, sorry. They also told me they only hold the dolls for a week (which didn't make sense to me because I had already paid for them) but that if I called about a week beforehand they would try to hold on to them a little longer.
My family member passed away earlier than expected so I can pick them up now, but I am still angry and disgusted at their complete lack of compassion and refusal to work with me on this.
Well, I asked my store if someone could pick up my dolls for me because I had a family member who was DYING from cancer and I didn't know if I was going to be able to pick them up when the 20th came around --- and the store told me no, sorry. They also told me they only hold the dolls for a week (which didn't make sense to me because I had already paid for them) but that if I called about a week beforehand they would try to hold on to them a little longer.
My family member passed away earlier than expected so I can pick them up now, but I am still angry and disgusted at their complete lack of compassion and refusal to work with me on this.
Thank you to everyone for the condolences.
On the day of purchase I explained the circumstances and asked if I could add someone's name to my order with their id info, etc. I was told they would have the manager call me about it later, but no one ever called. When I called a few days later, the sales associate asked the manager and that was when I was told no one but me could pick it up, and that they would hold the dolls up to a week. I kind of argued with her about the week hold, and that's when they said if I called closer to the time of the release they would "try" to hold on to it for longer.
I understand there are rules and policies in place and everyone down the line is just trying to do what they are told, but unfortunately this is the problem with huge companies like Disney - there is no room for common sense or flexibility. Anyway it is a non-issue now, as I will be back home in time to pick up the dolls on the 20th, but I was a little shocked at their response especially since I've been going to the same store for every doll release for three years now.
Thank you to everyone for the condolences.
On the day of purchase I explained the circumstances and asked if I could add someone's name to my order with their id info, etc. I was told they would have the manager call me about it later, but no one ever called. When I called a few days later, the sales associate asked the manager and that was when I was told no one but me could pick it up, and that they would hold the dolls up to a week. I kind of argued with her about the week hold, and that's when they said if I called closer to the time of the release they would "try" to hold on to it for longer.
I understand there are rules and policies in place and everyone down the line is just trying to do what they are told, but unfortunately this is the problem with huge companies like Disney - there is no room for common sense or flexibility. Anyway it is a non-issue now, as I will be back home in time to pick up the dolls on the 20th, but I was a little shocked at their response especially since I've been going to the same store for every doll release for three years now.
Wow, that's appalling. Like, it's literally right there - in bold - on the receipt: pick up between Sept 20th-Dec 20th. If that was coming from a manager, they seriously need to be set straight! Because there's probably going to be someone who decides to come later, only to end up empty handed. That must count as some kind of breech of contract.
(Also, I was in a very similar situation a few years ago and you have my deepest sympathies. My sincerest condolences to you and your family.)
Hey, if you don't mind me asking, which store was it? If I remember correctly, you're in Toronto, right? If it's the Eaton Centre store, I know they've recently hired practically a whole new roster of cast members so they don't really know much yet. New or not though, that's not an excuse to be uncompassionate. Nonetheless, you should call guest relations about it so it doesn't happen again to someone else in the future.
Last night my card got the pending charge for Belle.Yay! So hopefully she ships Thur. or Fri.
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