DisneyStore Limited Edition 17" Dolls Discussion
Finally, My Elsa arrived today. I love her very much!
I also noticed something on the outer box. As you could see, the original labels are being covered by 'reprinted' new labels. So, I suspect this may be related to the issues of receiving two Elsa.
Here it is. My Anna's outer box has no such label. If any one's Anna has such label, you could take a look to see if the carton ID is 003405276X while my Elsa's reprinted label is '0034046880'.That's interesting. Have you tried removing it to see the label underneath? Btw congrats on your Elsa!
Frustrated and headed to eBay.....the good news is she's not selling for over 200.00. And that's my
story!
Sooooo - here is how Disney handled my "missing Anna doll" - I wrote to them asking them if they could look into my order as it had not moved (I had tracking/ was billed). Disney responded "out of stock" and credited me. That then prompted me to make a phone call - "hey, I have a label number with a box weight...could there possibly be a box waiting to ship?" They said they would open and investigation and get back with me within 48 hours. No such thing happened - gave them 3 extra days. Called this morning to just follow up. I was fully prepared to hear "we could not locate the box" - but instead I was told the doll was out of stock and my order had been closed. I explained, I knew this - but I was calling in about my prior phone conversation and the so called investigation. I asked if there were notes, or if the warehouse was able to find anything out. Also told them I knew some customers were sending their doll back due to duplicates sent, and had asked if there was any way to have one of those shipped to me. I guess it's a hit or miss with Disney customer service because this one was too tired to hardly answer my 3 part question. So she just repeated that the doll was out of stock, and the order was closed. I said "so that's it? no real answer, no real investigation was done?" She said "i'm sorry ma'am" and that's how it ended. I think I must be too nice on the phone or something...I am trying to make their job so easy that they won't mind helping me out, but that did not work this time. My rep just wanted to read the order screen back to me until I hung up. Usually they offer you $5 bucks credit for the headache they caused, but that would have required some typing on a keyboard, and I think that was just too much for this rep, lol. Frustrated and headed to eBay.....the good news is she's not selling for over 200.00. And that's my story!
Sooooo - here is how Disney handled my "missing Anna doll" - I wrote to them asking them if they could look into my order as it had not moved (I had tracking/ was billed). Disney responded "out of stock" and credited me. That then prompted me to make a phone call - "hey, I have a label number with a box weight...could there possibly be a box waiting to ship?" They said they would open and investigation and get back with me within 48 hours. No such thing happened - gave them 3 extra days. Called this morning to just follow up. I was fully prepared to hear "we could not locate the box" - but instead I was told the doll was out of stock and my order had been closed. I explained, I knew this - but I was calling in about my prior phone conversation and the so called investigation. I asked if there were notes, or if the warehouse was able to find anything out. Also told them I knew some customers were sending their doll back due to duplicates sent, and had asked if there was any way to have one of those shipped to me. I guess it's a hit or miss with Disney customer service because this one was too tired to hardly answer my 3 part question. So she just repeated that the doll was out of stock, and the order was closed. I said "so that's it? no real answer, no real investigation was done?" She said "i'm sorry ma'am" and that's how it ended. I think I must be too nice on the phone or something...I am trying to make their job so easy that they won't mind helping me out, but that did not work this time. My rep just wanted to read the order screen back to me until I hung up. Usually they offer you $5 bucks credit for the headache they caused, but that would have required some typing on a keyboard, and I think that was just too much for this rep, lol. Frustrated and headed to eBay.....the good news is she's not selling for over 200.00. And that's my story!
Guys I need a little help! I've had some ups and downs trying to get hold of the latest Anna and Elsa dolls. I've just managed to secure Anna at £120 and the cheapest I can currently get Elsa is £140 (plus p&p). Do you guys think she's worth that much? I really wanted Anna and after some mishaps with my order not registering on release day, I'm glad to have got her reasonably cheap. After seeing all your pictures I decided I'd like to get Elsa too but what's the most you'd be willing to pay for her?
I did read, though, that some people that ended up with duplicate Annas (and were only charged for one doll that they ordered) were not returning them, but instead using them to trade or sellI'd link you to the post, but I think the original person deleted the thread.
Well, for each person who had a "yippee" day of getting two dolls, only paying for one, and kept the doll.... There will come a life situation one day of "crap, why is this happening to me?" - and they will have their two dolls to console them. That or the money. Anyone ever see a $200 doctor bill, lol.
They are probably equating it to a trip to McDonalds....if McD's put an extra big mac on your tray and you didn't order it, they let you keep it. You know, they can't sell it to the next person now...it will only go in the trash. Same thing with a doll right? Just keep it, it's trash otherwise. And I don't wish bad things to happen to anyone....but bad things will happen to us all eventually....it's called life. I just want them to think of their dolls to help their frowns tun upside down when the time comes.
Sooooo - here is how Disney handled my "missing Anna doll"...
I managed to place an order at 8.30 on release day, it seemed to go through with a 'thank you for your order' page coming up but I never received a confirmation email. I called Disney the next day to be told that due to a fault, an order had not been created even though my money was taken. And then the Disney site went down for maintenance a few days later. I suspect the UK Disney site was having some issues and maybe that's why people have got missing dolls or been sent duplications. I don't know if this may apply to the US site as well, but they really need to pull their socks up. For a company that is so strict about providing top notch customer service in its parks, it's shocking it has such appalling online help!
Thankfully my life does not revolve around dolls (though that is hard to prove at the moment....as,.... I am hanging out on a doll thread griping about a doll, lol). I just wanted to throw that story out as should anyone else ever have an order just sit and wait for UPS to pick up the package. Now you know you don't need to wait 7 days like I did. (actually I waited 5 and Disney told me to wait 2 more). Hey, it's bad...but it's not as bad as taking 500 bucks and mailing them luggage. They have to send back the luggage, and probably wait a week for a credit, AND get no doll. Where is this warehouse anyway...notice any wedding Cindy's on ebay coming out of that location? I would not be surprised.
ooooo that means the mistake was legit then. No conspiracies, no employee/ebay moguls [insert drama: clouds are parting and sunbeams are starting to shine down upon collectors once again]LOL, warehouse is in TN. But, the three people that got luggage have been told they are getting the dolls (yay!) and they have shipping confirmation.
LOL, warehouse is in TN. But, the three people that got luggage have been told they are getting the dolls (yay!) and they have shipping confirmation.
Haha, we got one!!!!
Persinette, you could make small framed pin set to display with the dolls you do get, that could be cute
post from disneydollscollectiblesandmore on tumblr. disney 12" doll made to look like the limited edition one. i want to do this!
post from disneydollscollectiblesandmore on tumblr. disney 12" doll made to look like the limited edition one. i want to do this!
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