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DS.com shipped to wrong address & is refuses to refund me

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Unfortunately The Disney store doesn't know how to exceed guest expectations in so many ways lately. Sorry to say i am not surprised by their response.
 
I am having issues with DS.com with my order as well. I talked to them, they didn't do anything. I emailed them, they brushed it off two hours later saying a resolution has already been made (when it hasn't). What is going on with guest services lately?
 
You might still get your pack. What was the delivery date to CA? I had a problem with my September pin pack too. This was my second time ordering one, and I had a small problem last month as well. Last month they didn't send a shipping confirmation until several days after I'd received package, but no real complaint there, just poorly executed timing. This month they sent a tracking number to an item that was delivered in June to NJ. I live in FL. I wasn't upset about it at first, but their CS was so awful it's laughable. They told me they showed I was sent a tracking number for an item I ordered in June and they showed my pin park pack order had been cancelled. They billed me on 9/11 and sent tracking info on 9/11 that showed a June delivery to NJ. They sent new tracking info on 9/15, but tracking wasn't showing anything until 9/18. The tracking shows it wasn't shipped until 9/17. I got the package today. I was happy with the selection of pins (I wasn't last month), but sadly the backing came off the Chip and Dale pin causing the pin to shift around in the box. The card it was on is torn up and so was the one for the LE pin and the LE looks scratched as well.

I don't think I'll order another pack, but I'm not sure. I'm new to pin collecting and it's nice to get the LE pin, but it doesn't look like the LE pins are too hard or expensive to get on Ebay if I miss one I want. I love Beauty and the Beast, but I have to say, I find the quality of the pin a little disappointing. I didn't think that about the stitch pin last month.
 
I am so sorry for you troubles with DS.com. Wish there was something I could do or say to make it better.

I haven't done the eBay research myself, since there haven't been any Tigger or Cinderella pins released in the Park Packs, but, it seems (from others posting) that buying just the LE pin you WANT would be no more expensive than having to deal with "Mystery" releases and Disney online. You can order the Rack pins directly from the Parks and Trade for or buy the LE pins on eBay and get exactly what you want for your money.

And NOW, Disney wants you to sign up for a full year's worth of Park Packs in advance!! How badly could they mess that up??? I will never buy a Park Pack. :tigger: Sue
 
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At the Pin Talk on Friday at the GenEARation D Event, it was announced that there would be a "Subscription" for the Park Packs for 12 months. The discounted price - for paying up front for 12 Packs (with the LE pin being an edition size of 750 with the 4 variants) - would be $34.95 with the shipping still being free.

Any left (of the 3000 boxes) would be offered monthly as now.

Disney thought the Subscription Service would be offered later this year and would be announced on their website (ODPT.com or DisneyShopping.com or both??)
 
Aaryana said:
No, I started out just asking about the item since I did not receive it. The person looked into it confirmed that it had indeed been delivered to the wrong address and that I had entered the correct info. Then they apologized and started trying to hang up saying "is there anything else I can do for you?" That's when I said I needed my money back if they weren't planning to replace the item, and she said "I'm sorry it's a no refund item. I can offer you a $10 gift card for your inconvenience." And I pointed out the item cost more than that. And she put me on hold and said someone would have to call me back because they can't refund for the park packs.
Click to expand...

This is one of the most ridiculous customer service stories I've ever heard. They should be embarrassed for themselves.
 
After several more emails and phone calls, I am pleased to say that I finally got a person who wasn't an idiot, and they fixed everything for me! Yay!
 
Consumer affairs time? If you didn't receive what you paid for, not your problem!

Especially since they admitted it went to the wrong address
 
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