Get Pepared, Designer Villains!!!!!
Shivatopia
Aeon of Macalania
- Messages
- 1,650
- Location
- SF Bay Area
Thanks for posting that
I'm just frustrated because this is from the first email:
"I'm so sorry for any inconvenience but we are unable to change or cancel an order once it has been submitted. We have upgraded our system, which allows a "faster method" for processing your order."
This is from the second email:
"Upon reviewing your concern, unfortunately, we are unable to cancel an order once it is in processing. Your order is currently in processing to be shipped out."
From the third email:
" Your order is in processing, and there is no shipping date available at this time."
I feel a Maleficent quote coming on: "Oh dear! What an awkwad situation..."
Seriously, there does seem to be a disconnect from their call center/CS department and the distribution warehouse. None of us in the US have received any notion other than pending charges on our credit cards that the doll sets are anywhere near being shipped, so I don't see why your order cannot be cancelled. They have to share some sort of database that can connect and track this order and any potential shipping labels that may have been made for it. Until an item actually ships, there is no logical reason that the order cannot be cancelled. I hope it works out for you!
I'm still trying to get some sort of resoultion for my LE Cinderella box and her messed up stained shoes.
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