Has anyone ever gotten an email like this from DS.com?

[mom24k9s]

Dear Disney Guest,

Thank you for responding to our DisneyStore.com Guest Satisfaction
Survey.

I was very sorry to hear our service or merchandise did not meet your
expectations. I would appreciate the opportunity to talk with you about
your shopping experience. Our office hours are Monday through Friday,
8am ET to 9pm ET. Please reply to this email with your telephone number
and a convenient day and time for a callback. You may also contact us
at the following email address, presidential.service@disneystore.com.

All of us at DisneyStore.com pride ourselves in providing quality
merchandise and excellent Guest Service. We will continue to make every
effort towards achieving that goal. Your feedback will help us to
achieve this end. I look forward to speaking with you very soon.

Sincerely,


Presidential Support Team

I guess it's because I told them their website sucks, which it does. The pins are overpriced and not well designed lately and the website is a pain to navigate. Has anyone ever gotten one of these emails and did you follow up? I'd like to tell them what I think, but I don't want to waste my time.

 

[PudgeTheFish]

We all should send a complaint for the prices on there. Vinylmations for $75?! Pins for 20?! This is getting ridiculous. They should feel the anger of the disneypinforum!

 

[Melonballer]

I did and they called me the next day. I had a nice conversation with an employee who listened to my concerns.

 

[scottydem]

We all should send a complaint for the prices on there. Vinylmations for $75?! Pins for 20?! This is getting ridiculous. They should feel the anger of the disneypinforum!

Vinylmations @$75 are combos and some are well worth it (though most aren't). As long as a majority of blind boxes are $9.95, I'm a happy camper :}

 

[Story]

Yes, I get an email like that every time I fill out their survey- I never give them a good review :lol: I usually respond by email and reemphasize my concerns about the site, but I'm not sure if it really gets far. Figure it's worth a shot in case someone happens to listen one if these says

 

[Pin Pal]

No, but I would like one. I would definitely voice a concern or two about their poorly designed, unstable website.

 

[dvogtqb]

I've gotten one of those and was never called.

 

[Stitch2814]

In my opinion I dont think $20 a pin is that bad as if the designs were great and everyone loved them no one would be complaining about the price. If you want the pin then you pay the cost price. wouldnt you rather pay the cost price more than a resellers price if the pin you wanted eventually sold out and you missed it?? I know I would get it for cost. and the price increase is only by $5 so its not like its breaking the bank.

 

[swim2sea]

I did and they called me the next day. I had a nice conversation with an employee who listened to my concerns.

They listen, they apologize profusely, give you a gift card and then do ..... NOTHING!!! I've been dealing with this for months. I'm so sick of "We apologize for the inconvenience" that I could scream when they say that. Hope you get some resolution - I didn't.

As far as pricing - they raised the prices of the 110th Legacy pins right in the middle of the collection. So now it costs even more to get them. Yes, their pin prices went up, the quality went down and customer service is non-existent.

 

[prozac]

I got one once and replied with my phone and a good time to call and never got a call LOL!

 

[akaibara]

I got the email. Since I have phone phobia I'm not going to schedule a call otherwise I would.

 

[pauly88]

No as I never bother true the service sucks but they aint the only ones that do.. Think wal-mart

 

[tiggeriffic]

The prices have gone up too much, but I don't think the quality has gone down. The legacy pins were far better looking than a lot of the pins that came before them, however I do think the most recent Halloween pins are not to that standard.