Here We Go Again: Frozen Doll Disaster, Round 2?
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I hope you get your dolls Lixxx
Elsa's home! But it wouldn't be a doll release without just a LITTLE bit of personal drama. UPS delivered Anna yesterday around 6:00PM. They knocked on the door, my Mom signed for her, she looked beautiful, all was well. Figuring Elsa would arrive around the same time today and wanting to be home to sign for her, my Mom went to run some errands this morning. She checked the mail and noticed a giant box in a flimsy trash bag sticking out of a snowbank sideways.
Elsa was jammed in a snowbank. Sideways.
The irony isn't lost on me.
Apparently UPS decided they didn't want to be troubled driving up our driveway to go through the motions they went through last night, lol. No signature. Nothing. Just a flimsy plastic bag and cardboard box protecting my girl from her snow. As it happens, the doll is fine (re: totally gorgeous and absolutely my favorite of the four) but yeah, delivery left so much to be desired. The icing on the cake is that the tracking number says "DELIVERED: Left at front door."
Had my wife go to the store yesterday, stand in line for a few minutes and then she walked out with our two sets of dolls.
This release was so smooth for me I didn't even have to stress at all.
I'm still waiting for good news. No tracking update on my original doll, and the replacement doll has yet to ship. I'll be calling DS tomorrow to make sure everything is still okay and that the plan is still to ship me a new doll.
BUT, my saga continues for the online release. I called DS.com today and they have officially declared Anna LOST! But, they tell me a replacement doll should be shipped out tomorrow and I will have a tracking # for her tomorrow....we will see, I guess.
I hope this is the case. Maybe they're planning on shipping my doll out tomorrow too. When I was on the phone with them yesterday, they told me 5-7 business days before they would ship Anna out. I thought that seemed rather long. Either way I plan on calling them tomorrow to make sure my replacement doll will be sent. I see more and more people on Facebook pages saying they're getting replacement dolls now too. So that worries me that they're going to run out of leftover dolls.
The gal told me today that I would RECEIVE the dolls within 5-7 days. But she kept on saying a no-cost refund and I was like WTF? Refund? And then she said I'd be getting a new doll, so I said a no-cost REPLACEMENT? And she apologized and said yes, replacement. But she kept on saying no-cost refund and I had to keep correcting her.
So, tomorrow I will call for a tracking number.
Maybe that's what the CS rep meant when she told me 5-7 days. Let me know what happens when you call tomorrow.
Had my wife go to the store yesterday, stand in line for a few minutes and then she walked out with our two sets of dolls.
This release was so smooth for me I didn't even have to stress at all.
Will do. Am calling same time (afternoon) that I usually do.
Same here! When they first released photos, the richer colors made these two dolls my favorites, with Elsa being my ultimate favorite. My Anna arrived today, but I have no idea where Elsa is.Ain't that always the way! I can't believe they left her in a snowbank. No, wait ... I think I can believe it. (Not just because I know you wouldn't lie about it.)
Congratulations on receiving your dolls! And I'm excited to hear that I'm not the only one who loves Coronation Elsa most of all! I hold the minority opinion that the two March dolls are even prettier than the two November dolls (with the proviso that ALL of them are beautiful). Maybe it's the rich colors, or the fact that their faces are just a little bit "sweeter."
Hope we get more good news in this thread!!!
Same here! When they first released photos, the richer colors made these two dolls my favorites, with Elsa being my ultimate favorite. My Anna arrived today, but I have no idea where Elsa is.I placed them in the same order, so they have the same tracking number. Fingers crossed she arrives tomorrow since many Elsas seem to be coming late.
Thanks! Only Anna was listed in the email, and then when I log into DS.com both dolls have the same tracking # listed. :-/Did you get one tracking # in your "blast off" emails, or do you see one tracking # when you logged into DS.com? Because my online account showed the same tracking # for both dolls, but this was not the case in reality; they each had their own. If you don't receive Elsa tomorrow, I would definitely call and check. Elsa (and WHY is it almost always Elsa???) seems to be arriving fashionably late for many people, but if you don't have a tracking # specific to her, it makes it harder to monitor the situation ... Good luck!!! She is beautiful and you will love her when she arrives!
Thanks! Only Anna was listed in the email, and then when I log into DS.com both dolls have the same tracking # listed. :-/
I hear all the stories about missing eyelashes, hand fell off, entire doll bobbling around the box.
Guys,
If Anna or Elsa have not moved from Label printing to In Transit then they are 90% lost. Call tomorrow as soon as you can to get replacements.
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