How does it work?
Contact the seller first to see if they'll let you return and refund your money. If they say no or they don't respond, you then can open a case with ebay as stated above.
http://disneypinforum.com/showthread.php?41497-UPDATED-1-4-2014-Some-More-Pins-to-Be-Cautious-Of
Found it! You have to request it from crushedbubbles.