how many frozen dolls where lost?
My Elsa shipping ever updated. I got Anna in 3 days. I emailed Disney on Thursday and they are sending me a replacement. Fingers crossed.
too many dolls lost...when they get found, what will DS.com do? Look through the orders of people who ordered them and got refunded, contact them to see if they still want them? Or just toss it on DS.com?
I really grilled the DS reps about this question... and unfortunately, if any dolls are recovered and sent back to the warehouse, they are re-entered into the stock system and supposedly get put back up on the website (if a caller does not snatch them up in between the item being re-entered in the system and midnight PST when the website refreshes). That does explain how certain limited items in the past that were "sold out" have magically shown up again and again for very brief periods of time. They do not keep a waiting list or check through orders that had to be cancelled or refunded. Once an order is closed out (either by the item marked as shipped, cancelled, or refunded), it drops off their radar in their system unless you call in to specifically inquire about that order.
Hmm....maybe some calls are in order at whatever time they open, lol
hahahahaha... for sure! I am sure that there are some people out there who do do that and probably with success! These dolls have to be going somewhere, and even in this day and age, I still like to think that if a random non-Disney fan suddenly were to receive a package with a different person's name and address on it that some of them would actually try to make an effort to either return the item to the sender (DS.com) or to actually get the item to the recipient.
In my experience, it was not so much bad customer service, per se, as the reps were trying their hardest with the systems and information at their disposal (which were very limited and gave the same information that we can already obtain via online tracking methods). I feel that the huge fault lies in that their systems do not connect very well (neither at DS nor at UPS), so that they cannot provide us with any insight with what is going on, because their own systems do not provide it to them.
Mine had two labels on it but when I peeled the top label off, the bottom revealed a UPS label from UPS (return address) to Disney Store in TN
Wow, they haven't found a spare Anna for my friend's damaged doll yet.
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