I'm just sick
So I've placed several orders with the Disneystore.com recently (and many over the years). While I have had many issues with the website, most of my orders have been OK. Though I had to re-do one of the recent orders recently after getting an email a couple of days later that they could not fill it. There have been a couple of glitches with shipments but this one is a doozy.
I ordered a D23 train for myself in it's own order. I also ordered one as a trader as I have a friend who loves train sets and always comes up with good pins to trade with me. My first train arrived just fine. The second one came along with some other pins and I just opened it this morning in preparation to ship it off to my friend.
I open the box and all of my pins are there except...... No train set. I look again and realize there's one pin in a bag at the bottom of the box. It's the locomotive with Mickey from the D23 train set. That's the only one from the set. No others. No baggie which should have contained 5 baggies, each with card and pin. Just the lonely little locomotive on its card, with foam sleeve and in it's own baggie.
It's clear that this pin was returned. The foam liner they put around the card is torn so it's obvious this pin has been out of the package (plus the baggy was open). There's nothing wrong with the pin from what I can see, other than it's the only one for the five.
Well, this was pretty disappointing but calling DS.com guest services just sealed the deal.
I called and got through to someone who was having a conversation with someone there with them (or in a nearby cubicle). I tried several times to get there attention and finally whistled loudly. That was enough to get them on the phone. Ashley came on and asked how she could help me. I started to explain and she wanted my order number, host number, etc.
Once we got thru that I asked for a supervisor. It took a while to get one. Finally Shaveata came on the line and asked how she could help. I explained the situation and my disappointment. She told me that they were out of stock and would be happy to refund my purchase. I thought about it for a second (this is the second time this particular issue has happened to me). I shared my feelings that a refund is certainly in order but that I am now in a pickle as I had committed this set to a friend. A moment later I was disconnected. It's been about 20 minutes and no follow up from Disney.
So, I can tell my friend about the problem and ask for his understanding. We didn't have a firm deal but I don't feel good about bailing. Or.....
I can send him my set and either go without or purchased one for a ridiculous price.
Either way, I'm not very happy. And I am done with DS.com. I order a ton of stuff from Amazon.com. They totally rock. I suggested to DS.com after a recent order problem (yea, ain't it great) that they turn over they order fulfillment to Amazon. They said they would take it under consideration.
I ordered a D23 train for myself in it's own order. I also ordered one as a trader as I have a friend who loves train sets and always comes up with good pins to trade with me. My first train arrived just fine. The second one came along with some other pins and I just opened it this morning in preparation to ship it off to my friend.
I open the box and all of my pins are there except...... No train set. I look again and realize there's one pin in a bag at the bottom of the box. It's the locomotive with Mickey from the D23 train set. That's the only one from the set. No others. No baggie which should have contained 5 baggies, each with card and pin. Just the lonely little locomotive on its card, with foam sleeve and in it's own baggie.
It's clear that this pin was returned. The foam liner they put around the card is torn so it's obvious this pin has been out of the package (plus the baggy was open). There's nothing wrong with the pin from what I can see, other than it's the only one for the five.
Well, this was pretty disappointing but calling DS.com guest services just sealed the deal.
I called and got through to someone who was having a conversation with someone there with them (or in a nearby cubicle). I tried several times to get there attention and finally whistled loudly. That was enough to get them on the phone. Ashley came on and asked how she could help me. I started to explain and she wanted my order number, host number, etc.
Once we got thru that I asked for a supervisor. It took a while to get one. Finally Shaveata came on the line and asked how she could help. I explained the situation and my disappointment. She told me that they were out of stock and would be happy to refund my purchase. I thought about it for a second (this is the second time this particular issue has happened to me). I shared my feelings that a refund is certainly in order but that I am now in a pickle as I had committed this set to a friend. A moment later I was disconnected. It's been about 20 minutes and no follow up from Disney.
So, I can tell my friend about the problem and ask for his understanding. We didn't have a firm deal but I don't feel good about bailing. Or.....
I can send him my set and either go without or purchased one for a ridiculous price.
Either way, I'm not very happy. And I am done with DS.com. I order a ton of stuff from Amazon.com. They totally rock. I suggested to DS.com after a recent order problem (yea, ain't it great) that they turn over they order fulfillment to Amazon. They said they would take it under consideration.