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Oh great - bad news from DS UK!

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Oh great - bad news from DS UK!
sadly i got this too, Disney told me that everyone who placed an online will be affected, but they were sending out a mystery for each pin cancelled so I would get 3 pins, to replcace the 3 im not getting!! might call back tomorow to check this as everyone seems to have a differnt amount of replacement pins
 
Yep me too mine was 9.05 could not have been any earlier pins went on at about 9.03 and it takes 2 minutes to process it. I have sent vitriol back by email but they really dont care as it happens I dont collect only trade them so I will have two less traders I suppose but whena re they going to get this right I would go to a store and buy but of course dont have a local one which sells!! Also why I am restricted to buying only one uk flag vynal at a time? Nowhere I know of parks, resorts countries does this execpt disneystore uk!!

Jacqui
 
To be honest I'm really glad that I did not bother ordering this time round - after the recent Tangled mess it's lesson learnt! Nice to hear that you're receiving "free" pins from other peoples returns. If Disney cannot get the on-line ordering system right for ONE pin what chance do they have for 3 at the same time?? I sincerely hope that all of you affected are putting your complaints into writing & sending them en-mass to the Customer Services - pathetic on Disney's behalf!
 

lol Stitch on a bike - made me laugh!! Although, that pin is quite old now.

I wonder if it will be a core pin.

If they are sending emails to everyone who ordered on Friday, how can they have enough "Mystery pins" that have been returned for everyone? Bet it will be Aristocats or Nala core pins or the two older pins that are still on the DS UK Website!
 
Hi,
A mystery pin. Mickey sorcerer with a pin in his hand , a slider hiding pin quoting "now you see it now you don t" ??? lol
 
scrumpman said:
Hi,
A mystery pin. Mickey sorcerer with a pin in his hand , a slider hiding pin quoting "now you see it now you don t" ??? lol
Click to expand...

lol well one person said they would tell me the mystery pins, just got this 5mins ago


Dear Guest,

Thank you for your email.

Unfortunately, we cannot advise which other pins you will be receiving as they are mystery pins, please accept our most sincere apologies for this.

Should you require any further assistance please do not hesitate to contact us.

Kindest Regards,

Samantha
--

So it could well mean "now you see me now you dont pin" lol
 
I understand how frustrating this is, and I would be mad. But, they are still much kinder than the CMs here in US.

For one my recent orders, I ordered 4 pins. 2 came and 2 did not. I did not get a notification either. When I called customer service, here is what I was told by a very sassy CM who obviously had no interest in people's requests:

"We do not know if we have enough pins for evey order until we start filling the orders in person. If we run out of a pin, we notify the customer in the way that is most convenient to us. Either way, you do not get charged for pins that we do not have in stock."

That was it and I could not believe my ears. Then she had the nerve to wish me a magical day before she hung up :rofl:

In my case, the most convenient way for them was not to notify me at all and let me figure things out when my order came.
 
Last edited:
Hi

I'm fairly new to all this but had the same issue. I was ordering 2 of each pin (Tiana & Muppets) for my two DDs' collections and got the email the same as everyone else. I too was online bang on 9 am and ordered as soon as they came online which was about 9.03 am.

I haven't complained yet. I guess I will see what I get first. The money has been taken out of the bank but no sign of any refund yet (that would give me more idea what I will be getting).

It is really shocking to see how badly organised this is. I have just had issues booking our next Disneyland Resort Paris trip hotel after coming across two horrible CMs out of 4 calls I made (all were in the US call centre). I really didn't think Disney was that bad.... Chaotic and a shambles springs to mind....

I got the impression from my email that I was only getting one mystery pin (it will obviously be something they couldn't sell at the time!).

Time will tell....
 
Disneystore just refunded me £9 which I asssume means only one squirrels pin god forbid they should actually give out information. Its often the 150s which seem to be the worst of this but frankly I am giving up sitting at a computer at 9.00 .m. on a friday just to get messed with again!!! This time they didnt even reply to my email of complaint
Jacqui
 
I didnt get a second email from Disney as many of you seem to have, so I phoned them. I was told that I would get one of each pin. I finally got a second email from them, but all it said was that my refund had been processed and that my order would be with me in 5 working days.

Doesnt seem to be any clear system of notifying people.
 
cars


I guess that should be one of these ...

But not everyone is getting these, my mail of today told me I will receive the following:

[TABLE="class: emailTable"]


[TR]

[TD="width: 30, bgcolor: #f9f9f9"]1 [/TD]

[TD="width: 199"]411092516032 [/TD]

[TD="width: 400"]ROBIN HOOD Q112 [/TD]
[/TR]

[TR]

[TD="width: 30, bgcolor: #f9f9f9"]1 [/TD]

[TD="width: 199"]411092515790 [/TD]

[TD="width: 400"]BAMBI IN THE SNOW Q112
[/TD]
[/TR]

[TR]

[TD="width: 30, bgcolor: #f9f9f9"]1 [/TD]

[TD="width: 199"]411092515530 [/TD]

[TD="width: 400"]LION KING Q112 [/TD]
[/TR]

[TR]

[TD="width: 30, bgcolor: #f9f9f9"]1 [/TD]

[TD="width: 199"]411092712885 [/TD]

[TD="width: 400"]Tiana and Naveen Pin [/TD]
[/TR]

[TR]

[TD="width: 30, bgcolor: #f9f9f9"]1 [/TD]

[TD="width: 199"]411092683758 [/TD]

[TD="width: 400"]The Muppets Pin [/TD]
[/TR]

[TR]

[TD="width: 30, bgcolor: #f9f9f9"]1 [/TD]

[TD="width: 199"]411092714520 [/TD]

[TD="width: 400"]Sword in the Stone Squirrels
Pin
[/TD]
[/TR]

[/TABLE]
 
Last edited:
Ronald

I'm a bit confused by your post - which are the free pins you are getting? Did you order Bambi etc when released or is that one of your 'mystery' pins? I'd rather have that that a Cars pin - my girls really are NOT into Cars!!

I've heard nothing since the 'we can't fulfill your total order email' and still no refund in the bank - just the initial amount taken out?

Think I might need to email them - do you just reply to the original email or there an address I should be using?

Thanks for your help
 
I ordered 2 Tiana, 2 Muppets and 2 Sword in the stone-pins.
Because I only get 1 Tiana, 1 Muppets and 1 Sword in the stone-pin (one of each)
I will get 3 mystery(free) pins and those are for me: 1 Robin Hood, 1 Bambi and 1 Lion King.

I just replied to the original email to complain in the first place, got an answere wich didn't help me, a day later I got the mail to confirm they have sent the order and what I did actually was going to get.

So, for every Item you have ordered and they can't deliver your getting your money back and a mystery pin.

I also havent seen the money back, but last time my order was cancelled it took a few days too (this is my 3th time that this happened but never got mystery pins before)
 
Thanks for the explanation Ronald. I still haven't heard anything so hoping I get similar to you (and not Cars!). I only ordered Muppets & Tiana so will only get 2 mystery pins.

I'm hoping the next release they'll be sorted out but I doubt it if past experience is anything to go by....
 
Hi,
Its a mix of pins then well I d be happy with any as they would do to trade in park when I go.
I managed to bag two Tiana pins today in store woot they had a few left. That was good cos I only went to pick up a stitch vinylmation!!
Scrumpman
 
Are the pins they are sending to replace the ones you didnt get the same cost as the ones you tried ordering? I guess they figured that it would be easier sending replacement pins rather than refunding everyone's money. It will be interesting to see if they do that in the U.S. next time there's a pin everyone wants, whenever that may be, its been pretty slim pickings for us here lately! If anybody wants to trade their Bambi pin, I'd love to have one!
 

The pins they're giving out are free. I'm happy to trade the Bambi One.
 
Ryan-Pins said:
The pins they're giving out are free. I'm happy to trade the Bambi One.
Click to expand...

Glad I was sitting down when I read that Disney was actually giving them out for free! :shock: I'd love to trade for the Bambi pin! Is there anything of mine you'd like for it? If so, please PM me.
 
I'm beginning to worry - I haven't had a shipped email at all. I replied to the original 'sorry we messed up' email last night to ask what was happening. Is that the best email to use do you know?

I might have a spare Tiana IF my 1 x Tiana turns up as I have one in hand now.

I will be keeping my bambi & lion king (presuming that is what I get).....

Worried my order is going to be cancelled for some reason?
 
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