Pinopolis/ACME/HotArt Pin Updates....basically messages from them

Discussion in 'Disney Pin Discussion' started by Pinopolis Ambassador, Jun 3, 2018.

  1. disneykins

    disneykins DPF Charter Member DPF Charter Member

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    Nothing yet here. Ughhhhh...
     
  2. TheMickeyMouseRules

    TheMickeyMouseRules Cat Expert Mouse Authority and Paperfolder

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    I have also not received the cut-outs reported to be shipping in February. Followed-up with the company by sending an email. No response to date.
     
  3. TiggerSue

    TiggerSue Want TIGGER PINS!!! on PinPics - FLTiggerSue

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    @TheMickeyMouseRules
    Please let us know if you get a reply. I am waiting on a pin too. :(

    Can they EVER keep their promises? Glad this is my LAST transaction with them.

    I guess I'll give them until Saturday the 9th before I start emailing them. That would give them until the weekend AFTER the end of February to get to the Post Office.
     
    Last edited: Mar 6, 2019
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  4. TheMickeyMouseRules

    TheMickeyMouseRules Cat Expert Mouse Authority and Paperfolder

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    No response to my email request for an update. I am sending another request for update again today.
     
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  5. slbrabham

    slbrabham Well-Known Member

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    I'm still waiting for the cutouts they said would ship in February, too.
     
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  6. mattyL

    mattyL New Member

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    Received my Family Portraits pins today. Very happy with them and the variations between gold, silver, rose gold.
     
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  7. TheMickeyMouseRules

    TheMickeyMouseRules Cat Expert Mouse Authority and Paperfolder

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    Received a response from the company yesterday... was hoping for something in the neighborhood of: yours pins will ship on xx/xx/xxxx.
    ***hahaha*** (laugh's on me... again.)
    Instead here is the content of the message received:
    "The Stitch and Ariel pins should be all finished and on their way soon. I think there was an extended delay because the factory was closed for Chinese New Year."
     
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  8. Disneychildwithin

    Disneychildwithin No Disney Character Left Behind Proclaimer

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    So where's the update? Lol

    Sent from my XT1650 using Tapatalk
     
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  9. TheMickeyMouseRules

    TheMickeyMouseRules Cat Expert Mouse Authority and Paperfolder

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    The first email said they ready to ship in February... now they don't have them yet? Seems like things are going the wrong way.
     
    Last edited: Mar 10, 2019
  10. clarkc

    clarkc DPF Charter Member DPF Charter Member

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    Did anyone order from the last Pins@cost (last month), and if so, did you receive them?
     
  11. Disneychildwithin

    Disneychildwithin No Disney Character Left Behind Proclaimer

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    Yes, I received them.

    Sent from my XT1650 using Tapatalk
     
  12. mattyL

    mattyL New Member

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    Yes, I received them a few days ago
     
  13. clarkc

    clarkc DPF Charter Member DPF Charter Member

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    Okay thanks (here we go again....)
     
  14. momin.ator

    momin.ator Well-Known Member

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  15. clarkc

    clarkc DPF Charter Member DPF Charter Member

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    Thank you! I'll give it a shot!
     
  16. slbrabham

    slbrabham Well-Known Member

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    Is anyone else still missing some cutouts? When they canceled and refunded the Mrs. Potts and Chip pin, they still were producing a few. A post said they would ship in March. I'm missing them. Did anyone get them?
     
  17. *Firefly*

    *Firefly* Well-Known Member

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    I'm still waiting on a couple.
     
  18. TiggerSue

    TiggerSue Want TIGGER PINS!!! on PinPics - FLTiggerSue

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    I'm still missing the Ariel Cutout #2.

    No reply to my email to them. :(
     
  19. slbrabham

    slbrabham Well-Known Member

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    I was just checking to see if anyone has any info?
     
  20. disneykins

    disneykins DPF Charter Member DPF Charter Member

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    I haven't gotten any of the c/outs yet!!
     
  21. TheMickeyMouseRules

    TheMickeyMouseRules Cat Expert Mouse Authority and Paperfolder

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    No new info from this quarter. No pins received either.
     
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  22. disneykins

    disneykins DPF Charter Member DPF Charter Member

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    What of the new c/outs did anyone receive? I know they ended up producing three of them and the rest were cancelled. Anyone have pics?
     
  23. TheMickeyMouseRules

    TheMickeyMouseRules Cat Expert Mouse Authority and Paperfolder

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    I don't think any of the cut outs have shipped to anyone. I have not heard anything official about them from anyone except the February notice and offer to sell us more pins.

    Note: biting tongue.
     
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  24. slbrabham

    slbrabham Well-Known Member

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    I'm not liking that you don't have your pins. I'm liking the post because I am missing my last few pins from them, as well.
     
  25. starry_solo

    starry_solo Judge of the Dark Court Staff Member DPF Super Moderator

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    Not an official update, per se....but someone posted on FB, asking about ACME pins. I described the issues that many of us have had.

    I posted this:
    ACME is a company that makes pins. For a while, they were affiliated with PinPics and HotArt.

    Originally, they sold to non US. Then they started selling subscriptions where you had to buy all the pins released. Then you had to wait months and sometimes years to get the pins (1.5 years). Sometimes pins' releases were cancelled because the final product wasnt approved.

    Then they opened a store in Shanghai to sell the same LE100s that they sold previously in a subscription but the backs were different colored metal. So if they sold LE100 gold metal in the subscription, they sold LE100 silver metal in the store. People were in an uproar.

    They took orders and money and then took a long time to deliver or refund your purchase. They did not keep good records of purchases. There are still a lot of complaints.

    Then they decided to cancel subscriptions and you could order what you wanted to.

    Some pins were marketed as exclusive to events but were eventually sold after the events.

    Then they sold pins that were in hand only....but people were still waiting for their pins that they had previously ordered when they sold them pre-release.

    Now they've gone back to a subscription based service. No idea if they will make people buy all the pins released or not.

    For the most part, you can wait til after they are released and get them to close to cost. PinPics may still offer them in ther quarterly Pins@Cost....or via FB live sales (through another affiliated company Pinopolis).

    Someone (not me) posted this:

    They are actually San Diego based and moving to Las Vegas and totally revamping how they do things. They are now going to sell directly to consumers versus to distributors and yes I’ve been told it will be a subscription based plan they are also dropping some of their prices. I picked up a few pins from them as im local while they were packing up their storage. It’s amazing the designs and quality of their pins. Really neat. I think we will see a lot of positive changes in the future as they ramp up their new offices.
     
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