Should I complain or just get over it?

I bought the Three Caballeros pin from Disney UK a couple of months ago. When I got it, it was scratched and discolored. I emailed them and asked what I should do because it wasn't worth the cost of the pin to return it and I was worried that with it being an LE pin that they might be gone by the time they got it back and they wouldn't be able to replace it.

They were great. They were very friendly and sent me a second one!

I got the Pain and Panic pin today. The design around the edge is faded and there is a lump over Pain's ear.

I'm not happy with it, but I don't want to come across like I am begging and I really don't want to have to complain again to a company that have been nothing but good to me.

Should I email them or just accept it??

I agree - If you are unsatisfied with the pin, I would let them know. I think the fact that they were so helpful last time and replaced the pin, only shows that they will likely do it again. You should not feel guilty for wanting an undamaged product, you are paying for it. As dopeydoc3 said, offer to send them a picture of the pin, or just include it in the email. It is also highly likely that the complaint may be routed to someone entirely different then dealt with you last time and they will have no knowledge of the previous problem. Email them. (well, that's my vote haha)

Does this seem ok? I think I was trying way too hard to be like 'I love you, please realise that


To Whom It May Concern,

I hate to have to send this email. Disney has been a major influence on my life and your company have been nothing but good to me my whole life. I have Asperger's and Disney has helped me a lot with my social skills and I have made so many friends through Pin Trading and Walt Disney World. So, I really hate to have to send another complaint to you.


A few weeks ago, I ordered the Three Caballeros pin from your website and it arrived discolored and scratched. I sent a message about it and you sent out another one for me. I very much appreciate how helpful the staff were and getting a replacement.


I ordered several pins last week and I got them today. One of them is the Pain and Panic pin. As you can see from the attached photo, the design around the border is very faded and there is a lump over Pain's ear. As was the case with the Three Caballeros pin, I live in Dublin and it would cost me nearly as much of the cost of the pin to send it back and also, I would be worried with it being an LE pin that it may sell out before you receive the return and you won't be able to replace it for me.


My order reference number is (reference number).


I am sorry to have to complain again. I can be a bit OCD when it comes to my LE pins and am disappointed in the quality of this pin. If possible, would you be able to attach a note to my account to have all LE pins I order inspected before being sent out please to prevent this from happening again?


Also, I ordered the Dumbo The Flying Elephant pin with this order. I only ordered one, but two came in the order. I don't know if this was a mistake or a bit of 'extra magic', but incase it was a mistake, then I wanted to make you aware of it.


Thank you for your time.


Have a Very Merry Unbirthday,
Aisling

I wouldn't go into your health issues when explaining the issue with DS UK. Talk to disneyqueenuk (Yvonne). I think most UK'ers are well aware of the issues regarding the pin quality at DS UK (and I think DS UK is aware of it too). Just say that you received yet another defective pin, tell them what's wrong with it, etc.

id say something, ive had problems with disneystore loosing / damaging items and have had to contact them on 4 seperate occasions and they still dealt with me fairly the 4th time. its not your fault they messed up more than once .

I took that out and have sent it..

AgentofAnarchy, I'm loving the GIF