Bought pins on Ebay, pictures and description don't match...*updated with new info*

Hi everyone,

I recently bought a bunch of pins from an Ebay seller. The pictures that the seller posted show them on card (pictures are not from pinpics, so I thought they were the pictures of the actual pins). I got a bit too excited and bid on them right away without reading the descriptions. I received them today and none of them are on card. I went back to the listings descriptions and realized that the seller clearly stated that the pins did not come with their backer cards. If I had known that they didn't come with the backer cards, I wouldn't have bid as high as I did. I find it misleading that the pictures were not representative of the pins. I know I should've read the descriptions, but I was wondering if something can be done, like asking the seller for a partial refund or is it my fault for not reading the description and I should just let it go?

ETA:
Merryweather PMed me some info about this particular seller and it seems like he may be selling scrappers. She told me that he lists the same LE 100 over and over again (something that I failed to notice because he put pins up for sale only once a month!). And he is from Hong Kong, I know that him being from Hong Kong doesn't necessarily means that he sells scrappers, but given the context, it does seem extremely suspicious. The pins that I bought from him are Disneystore.com LE 250. I wasn't aware that they made scrappers of these... Anyone can chime in about this?

The pins that I bought are 77429, 72458, 78022, 77179.


Thank you for your input!

I understand your disappointment but I think it is your fault. Was it very clearly stated in the description? Or was it hidden in paragraph 4 sub-bullet 6? If it was buried way down maybe you could ask for a refund. If it was clearly stated I think you were wrong. In no case do I think the seller owes you a partial refund. Either send it all back and everyone gets a do-over, or live with it. Unfortunately eBay will always side with the buyer so if you file a complaint and say it wasn't as you thought they will give you your money back. And eBay may even be willing to pay return shipping. The seller gets their listing fees back but has to relist and has to wait for you to return item.

Im sorry you made that mistake I personally wouldnt contact the seller as you yourself may get bad feedback as it was your fault. Its very annoying when the picture doesnt show what your actually getting.

Im sorry to hear this. I ran into something like this too but I read it carefully before I bid, it was that four pack of Alice in Wonderland Pins that have the little film reel in the corners. The picture was correct and even the title listing. The description however was for a completely different set that wasnt alice at all. I contacted the seller and asked them, turns out he put the wrong description up. So maybe if you contact the seller he may see your point. it's a 50/50 really.

Unfortunately I just had this happen to me. the pic had the card but the description said it wasn't on card and I totally overlooked it. I kept it anyway. Now I try to be more diligent in reading the description.

Unfortunately there's not much you can do if the seller did state it clearly in the description. Take it as a lesson learned and remember to always read all descriptions before placing your bid in the future!!

...it's a 50/50 really.

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No...no it's not. Seller stated that the cards weren't included. It's not his/her fault that the description wasn't read. There wasn't anything else the seller could do to notify the buyer.

I agree with most everyone here, unfortunately, you didn't read the description, so it's on you...but, as stated above, lesson learned! At least if the pins are what you wanted and they are in the (good) condition you expected, that's a *good* thing.

I'm not going to say it's your fault. That sounds bad. But you should definitely always read the description.
Many times I have "jumped the gun" and bid on a pin before reading the description. I've just been lucky that what I receive always matches the picture in the listing.
As far as getting a refund. Some sellers won't give refunds unless they grossly misrepresented the item in the description. If they stated the pins were not on their cards, then they are not obligated to give you a refund.
You can file a complaint with ebay, and there is a chance you will get your money back, but you can probably also count on getting negative feedback from the seller.
I say, as long as the pins are in good condition and not scrappers, keep them!!!

Ebay policy clearly states that the pictures must accurately represent the item being auctioned. As long as the pins in the pictures are the pins the seller sent, you have no recourse. BUT, you might be able to get the seller to refund you if you talk to them about the picture not being accurate. (IE, the cards in the picture were not sent) Personally, unless its a PODM, or a pin commonly counterfieted, I am unconcerned about backer cards. And even then, the PODM's I only want the backer card because soooo many PODM collectors insist on them.

on a side note some state that you can leave negative feed back. the only feedback a seller can leave is positive. they can not leave a negative to a buyer, they can only make a comment below the feedback and that can be challanged as it wont match the positive left.

Now, if the pins are however NOT authentic...

I'd ask the seller for a modest partial refund...yes, it was clear in the description BUT the picture is misleading...you don't lose anything by asking. Also, was the pin listed as NEW or USED?

Isn't that like showing a picture of a brand new, with the wedding dress....and then saying in the description "worn once." and then you get the dang thing and there are pit stains under the arms and grass stains along the bottom? I agree, the description should have been read but eBay is specific that the pictures need to be reflective of the item being sold. Sounds like a bait and switch. I would definitely contact the seller. I'm not saying treated feedback extortion or anything, but let them know the situation. I JUST bought a tinker bell costume for my daughter that was in "very good" condition, and the pic was from far away laying down and one sided...when it came, the BACK side that you didn't see in the pic had holes in it, and there were pins folding the tulle around the tu tu. that's not "very good" condition. I sent a nice message to the seller and before I thought they would even have a chance to read it, they refunded my money. I was going to sendit back but they said to not bother with it. It's worth a shot to at least try.

Some sellers will just take it back minus the cost of shipping as a courtesy. Something similar happened to me and luckily the guy was understanding and gave me a full refund.

If the photos are eBay's own 'stock photos', then it might be more 'your fault'.

But since eBay doesn't (to my knowledge) have stock photos of Disney Pins, the picture uploaded by the seller has to represent the actual pins being sold. If the photo shows one thing, the description is not supposed to state something different (yeah, people do this all the time though). You'd be able to file a claim with PayPal stating you didn't receive everything in the photo, and they'd let you return them for a full refund. It's considered deceptive advertising. Especially in the world of Disney Pins, if you aren't using a PinPics image, it's practically assumed the picture is of the actual item...

I'm not sure if the policy is in effect yet, but soon eBay is going to stop allowing 'stock photos' of items as the primary photo, and items with additional text added to them. What this means for us is that images taken from PinPics will no longer be allowed... (Of course, it'll be interesting to see how well this is _enforced_, but that will be the new rule... Especially since PinPics puts their name in most of the images on the site now.) And there will be a size requirement which I don't think any PinPics image will pass...

It'll be a nice change though, it gets kind of old looking for pins on eBay and seeing 50 of the exact same pin forsale because everyone is using the same image. Although I bet people just start stealing images from other auctions instead...

I know that when we sell on the Bay we use pictures of the exact pin! If the pin is on card it will show in the picture, if not it won't. I do think it is a little misleading but if he states the pin is not on card he has covered himself. I agree it doesn't hurt to try as far as a refund goes but don't be surprised if they don't agree because thy did say they didn't come on card

I think at the very least you can talk to the seller about it, because the picture did misrepresent the item being bought. If I only saw the item twenty seconds before it was ending, and only had the photo to rely on, then it is the job of the seller to accurately portray the item being sold. As previously mentioned, ebay clearly states that the picture should be of the actual item being sold.

Thank you all for your input! I do acknowledge that it is my fault for not reading the description. Lesson learned for the next time. However, Merryweather PMed me some info about this particular seller and it seems like he may be selling scrappers. She told me that he lists the same LE 100 over and over again (something that I failed to notice because he put pins up for sale only once a month!). And he is from Hong Kong, I know that him being from Hong Kong doesn't necessarily means that he sells scrappers, but given the context, it does seem extremely suspicious. The pins that I bought from him are Disneystore.com LE 250. I wasn't aware that they made scrappers of these... Anyone can chime in about this?

would need to see the pins to tell you. But i do know there are DS.com counterfiets. a friend has one.

I have been watching this particular seller you have bought from for over 1 yr on Ebay now. I actually shared the same info recently with starry_solo.

This seller got my attention because I noticed that (s)he sold (not listed but actually SOLD) pins from
Pin 77652: DisneyStore.com - Disney Car Parade Set several times.

The same seller also sold

, ,

,

many times over the time I have been watching.

I understand that people might buy multiples of these disneyshopping.com LE pins. But, if one's intention is to re-sell them, why would they not keep these pins on their card and preferably also in the plastic baggies they come in ??

And for those of you who bought or traded for the Happily Ever After pins from second parties: Check the back of your pins. There should be a 14 digit number printed on the back of the pin in black ink/paint. I bought my Ariel, SB & SW directly from DS.com and mine have those 14 digits.

I have not followed the pins Boule bought on Ebay, simply because I am a princess collector. But, I also noticed the same seller has been selling Monument Series, Bath Time Fun Series, Midsummer's Nap Series repeatedly.

Boule, you might not be able to get your $$ back based on the description and for the lack of the cards, but you might be able to get a refund if you bring up the subject of "scarppers". I am 99% sure that this seller might be familiar with that word

Merryweather said:

Boule, you might not be able to get your $$ back based on the description and for the lack of the cards, but you might be able to get a refund if you bring up the subject of "scarppers". I am 99% sure that this seller might be familiar with that word

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Well, if it was purchased on eBay with PayPal, you can _always_ get your money back... Just file a claim with PayPal stating the pins were 'not as described', send them back with a tracking number, and PayPal will refund your entire purchase price...

You don't need to justify it, just state that they aren't as described. There's nothing a seller can do to stop the return process if a buyer changes their mind about something (or has a legitimate complaint).