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DisneyStore Limited Edition 17" Dolls Discussion

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DisneyStore Limited Edition 17" Dolls Discussion
I had the same status as a lot of you so I called and they told me that certain dolls won't be shipped till October 7th. So we might just be the late ones.
 
Omg, how can the Disney Store's online, warehouse and shipping departments be this ridiculously bad? We're talking about a major corporation.
 
PrincessAurora13 said:
The Fairytale Designer sets were ALWAYS due to ship out in late October - during the pre-order, they warned that they wouldn't shipped out until the week Briar Rose and Prince Phillip went on sale. Not sure why you're worried about that, as Disney pretty much told us that's what they were doing.

As for the 17" Sleeping Beauty dolls... well, I pre-ordered my pink Aurora in the store, so I don't know what the guarantee was for that.
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Well they sent me the wrong message as I was asking them about LE 17" Aurora. I have called them twice and no one can tell me whats going on or if my doll will ship out.
 
Hiii I'm still not sure in whether or not to get the blue Aurora instead of the pink! I rang my local store and they told me they weren't getting any blue Auroras! I'm in the UK
 
I'm in same situation but think going to get blue. That's odd that your store isn't getting any blue Auroras considering theirs 500 pink Auroras and 1000 blue. You would think the store would have more blue.
 
This might be a dumb question but am I allowed to use gift cards on the limited edition dolls? ...I've never used the Disney gift cards before and I was hoping to use one on Tuesday.
 
WaxWings said:
This might be a dumb question but am I allowed to use gift cards on the limited edition dolls? ...I've never used the Disney gift cards before and I was hoping to use one on Tuesday.
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I purchased my pink Aurora with a gift card at the store without any problems.
 
Polaris said:
Yes that is true however Disney stuffed up, they charged people instead and on top of that shipped the set out, had they not messed up then people would not have these issues. As a result of this several people have had orders cancelled and in some cases some received the dolls already. Also if you did order the set make sure disney reactivated your order because when an order is shipped it is closed so a lot of people had their orders closed and in some cases they were reopened but then told that their order was cancelled due to the item no longer being available.

So really it is not about that we want the dolls early it is more about the fact that they were sent early meaning that someone stuffed up big time and Disney is doing a poor job of reconciling their error and in fact causing more issues.
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I'm not saying Disney hasn't been screwing up lately, my dad's trouble with the company certainly attest to that. I was just pointing out that there's no need to panic that the set hasn't shipped out yet. But thanks for the advice, anyway. I HAVE been checking in often, for safety reasons, despite the fact that my order was never touched. My card wasn't charged and my order wasn't shipped pre-maturely.
 
Ugh the suspense is killing me! I am terrified I am gonna go to the store, get the doll in my hand, and then my debit card suddenly decides to not work on the scanner. My store only has six Maleficents, so I am also worried that I wont be able to get one even though I am going there an hour before they open. Ugh why is this hobby so stressful?
 
Gonna be so tense on Tuesday. :( have to leave for the train to class like about ten minutes after eight, so gonna be such a rush to get Aurora.
 
I really want it to be Tuesday morning right now, I will have to miss school since I don't trust my dad when it comes to choosing the best one with perfect hair and all that. And besides, I'd be too excited and hyper in school knowing that aurora will be home waiting for me. Oh well, it will be a fun experience to pick up aurora, and I would like to see blue aurora, maleficent, and Philip .
 
Sara12 said:
Manchester Arndale! I rang them again and I spoke to someone else who wouldn't tell me anything about the dolls guess I will just have to see on the day.
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Actually if you go to the Facebook page of the UK disney store, it'll tell you which stores are getting them. It should be under all the doll infos. From what i remember, only a handful of stores were getting them.
 
I am SO nervous right now! I had told myself I didn't want any of the Sleeping Beauty dolls, because they didn't have Briar Rose or her blue dress, and, of course, they come out with a surprise blue dress Aurora! So now I must get her. She's gorgeous. Anyway, I called my store earlier and they said they are definitely selling them, but they haven't even received the shipment yet! IDK what they're going to do if they don't have the actual dolls in hand. Anyone ever experienced this? Will they just give you a receipt and you come back to pick them up? I hope they get them in time for Tuesday. They don't even know how many they are getting, or which dolls, so I don't know how that will work :anxious:
I'll be there at 8am when the mall opens, so I'll have to camp out till the DS opens at 10. According to the CM I talked to, a couple other guests mentioned to her they'd be waiting outside at 8 as well... I'm really hoping I don't end up being to late. Trying to order online is terrifying because my internet has been very slow and buggy the past few days. Even if I can manage to get online, I'm so worried the site will crash with four (FOUR!! Whose brilliant idea was THAT?) releases on one night. So I am counting on my store to come through for me!
Fingers crossed for everyone!
 
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For the UK:
Selected store include Champs Elysees, Arndale, Oxford street, Glasgow, Metro, Birmingham, Cardiff, Lakeside and Harrods

Those are more than I thought lol.
 
Someone on DisneyStore's Facebook page said:
Can you please explain what is going on with the Designer Fairytale Doll sets that were preordered?I understand a hold was placed on the cards but then instead of releasing it there was a huge stuff up and orders were shipped doing so also resulted in people's orders being closed. However Disney decided that it would be a good idea to recall the dolls out of fear that it would be "too early" to release them but the main problem here is that those that had tracking details sent to them had their orders closed so how did the Disney Store keep a track of those orders.
This has resulted in a lot of distress to everyone that has ordered the set with people having to call in to check in on their orders and ensure they were still active and in some situations people have had their orders cancelled even though they have already been charged for shipping.
To make matters worse some orders that have been shipped overseas have not been able to be recalled and therefore have been delivered so recalling the dolls didn't stop anything as some people were still able to receive their dolls.
Personally for me I have had issues with my address being changed to my US address as opposed to my international one even though I have paid and already been charged for international shipping. On top of that it looks like I was sent another set of designer bags?
I am sorry but for a such a large retailer such as yourselves to make errors like this is just appalling and to be quite frank it is just unacceptable. The fact that no official apology or statement has been made is just wrong. If you really knew your market you would know people have been looking forward to these dolls for months and then to mess things up and then just tell people there is nothing you can do to rectify your mistakes is truly disappointing.
You keep telling people to have a magical day when in fact you are the ones that make our days less magical. Next time come up with a game plan on how to deal with situations like this and keep your staff information of major releases so as to avoid errors like this. Continuing to treat your customers in such a poor manner will only result in the demise of the company which is a shame since the Disney Store really has come a long way over the past few years.
So please get your act together and sort yourselves out, you already know people are willing to spend money on your products so stop making it hard for them to do so. Might I suggest that either you work on rectifying the mess you have made and acknowledge the error as opposed to having people contact you and then not being able to help them, either that or just send the dolls out since it wont make a difference and has result in unnecessary costs incurred by your company to recall the dolls.
Also one last tip, maybe try reading emails that customers send to you as opposed to skimming over it and then answering what you think was asked as opposed to what was actually asked and try helping them out when they call you, if they can take the time to call you i'm sure you can time to help resolve the issue. Again that is just poor customer service to do nothing, come up with a game plan for different scenarios because you guys just keep making the same mistakes as opposed to learning from them.
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To whoever wrote this, if you are in the forum, this is us thanking you:

tumblr_me9v7r31B51rm7a67o1_500.gif
 
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lordofanime said:
To whoever wrote this, if you are in the forum, this is us thanking you:
tumblr_me9v7r31B51rm7a67o1_500.gif
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That's awesome lol but sadly I doubt Disney will read it. Knowing them, they will make a generic comment and then say "have a magical day". I love Disney and the Disney Store, but they just sadden me these days because of stuff like that.
 
lordofanime said:
To whoever wrote this, if you are in the forum, this is us thanking you:
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This is surely what we all are thinking.

I wrote regarding Aurora and got the same answer as some other people - that she'll be shipped on the 7th. Totally ignoring the fact that most of the dolls were sent out last week. Kinda making me sound like the ignorant part of that conversation.
 
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