Wow, would they do that??
She was so rude and pointed to my youngest and verbilized that she "didn't count" because she was too young, and then looked at my son and said "he can't do it either. No kids!"
I'm sorry. First of all, to POINT to my child and say that they don't count...I do not even know how to respond to that. I will let you respond for me, because honestly....I am still so upset by it I have already considered with my husband about not renewing our passes when they expire in March because it has left such a negative impression I don't know if I will ever forget it. Secondly, my son is 9. He is an avid pin collector. He "works" around our neighborhood and earns money to buy his own pins. If he is old enough to be charged to visit Disney World, then he has EVERY RIGHT to purchase whatever he pleases. You have no idea how devistated he was to not be able to purchase the pins that we woke up early and drove the distance that we did for. I do regret that I was not able to retain the name of the woman who treated us with such distaste, but my memory has suppressed it because it was truly an aweful experience.
I asked for a manager, and spoke to one. But it was explained to me that it's a "global rule" about only allowing ADULTS to purchase pins and limiting the amount per adult to 2. Honestly at that point, I couldn't get away fast enough. My son was already in tears and I was about to be.
So I took three steps back and then three steps forward. Ok I'm back.
Nekov said:@Echo ^ That right there is why I'd punch the CM in the face, not WILL, "I'd" which = I would. Will I ever? No, as that leads to lawsuits etc and no matter how mad I was that's not a good example for my child. But any parent would "feel" that way if an employee was rude and devastated the kid.
The way you took it was personal and not understanding that I meant it towards the situation as an emotion towards the RUDE employee not CMs following the rules in general. I don't care if you or any CM for that matter is following the rules, if a manager says "you cant sell pins to kids let them know that" don't just be like "he can't do it either. No kids!" and do all sorts of other really rude things as mylittletyguy as said. There is no excuse for a CM to be rude, even with that "rule" they had NO reason to be rude, it's Disneyland for crying out loud, the CM should have been like "I'm so sorry I was told we could not sell to kids for this pin, let me get a manager for you to see if there anything they can do." Even if the manager can't do anything at least the CM isn't being a complete jerk in front of a kid and ruining their experience as this one CM has done.
I am curious why after driving all the way to Orlando, that you would not go into one of the parks to get the PODM Lonesome Ghost pins. I know that you were upset with the situation at DTD, but, the ability to get the pins you wanted would have at least make the drive time and distance that you had already done, worthwhile. I think that at least MK and EPCOT still had PODMs on Friday.
@Echo ^ That right there is why I'd punch the CM in the face, not WILL, "I'd" which = I would.
I would quite simply means you will. I have to agree with Echo. saying you "would" punch them, means that if the situation occurs, you will. It was not a comment that could be misconstrued. She had every right to be concerned.
cant wait for the update on this one!!!
I showed up to DLR PIn traders yesterday at 10:30am and they tried to tell me that they were all out of wristbands and that I would have to wait til 1pm. I told them that there was no way that they could possibly be out of wristbands and that there must be some sort of mix-up or miscommunication. They insisted that all had been handed out and that they had already had sooo many people buy pins there. I asked to speak with a lead since - they still had plenty of pins of the shelf and NO ONE in line. They called and said someone will be right with u.
I waited like 10 minutes then MAGICALLY they said - oh Alan said he is coming with wristbands so I can show u some. So she puts down 5 almost identical scenes. I asked to see more and she says - No I can only show you 5 and you have a three minute time limit. I said - ok but also I can refuse these - get back in line and see 5 more. So I took three steps back and then three steps forward. Ok I'm back. Then she gave a big rude sigh - then said this is the last 5 I can show u. Luckly there were better options in the second bunch. But I just don't understand when there is NO ONE there - why I was given such a hard time.
As much as I understand the frustration, as a cast member I really dont appreciate reading about how someone would punch me in the face if I was told by my lead or manager that I wasn't allowed to sell pins to a child under a certain age. =\
My 6 yr old has to pay the same price for his AP as an adult does,
so I would be all kinds of pissy if he was denied the ability to
purchase anything at WDW. The rude behavior is unacceptable,
unnecessary and I'd make sure to let someone know. Sorry you
had such a negative experience.
When I arrived at the store in the morning I was greeted by a woman and when I asked if any of the Lonesome Ghost pins were still available she directed me to a different counter and register. There was a young man there by the name of Brandon. He was very nice and while he was getting the pins out for me the woman who greeted me came back over and abruptly took over the transaction explaining that I HAD to pick the ONE pin out that I wanted of the few that was already set out. When I asked about purchasing 2 per person and I intended to purchase at least that since I am trying to collect all the piece of Disney movie pins set for myself and one for each of my children. She was so rude and pointed to my youngest and verbilized that she "didn't count" because she was too young, and then looked at my son and said "he can't do it either. No kids!"
I actually wittnessed a CM manager go hunting for an LE pin for a very upset person once.... Other store in the park had called the emporium and the CM at the emporium said yeah, in stock will hold 2 for her.... But didnt. When she got there, apparently they had not held the last couple for her as promised....The manager came back with the PP version in hand.
Yep, they do things like this. THIS is what Disney magic is all about. And these cast members should be commended just like we condemn the bad ones at City Hall. PLEASE remember, if you have an especially good experience with a cast member, please go make a report of that as well... it goes a long way to keeping them acting the right way if one out of the 100 people they likely help go out of their way to make sure they are recognized for it.
do u think that city hall always gives the posative report to CMs?? Do you work at CH or know anyone that dose?? I used to think that the posative feed back thing was good. not sure now a days.
*** back to thread.... I hope we get a update soon. cant wait to see how this ends.
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