LE Cinderella's "Glass Slippers"
ElysionsPrincess
Love Thaws a Frozen Heart!
- Messages
- 3,183
- Location
- Michigan, USA
Lucky you! I tried 4 times and I was offered to return it once and offered to replace it 3 times…..most recent as of today. I would prefer the gift card. This last email they told me they "located" me another doll and they want to pick mine up and then send me the new one! haha…no way! I'll keep trying and see what they say. Congrats to those who got the gift card
I would do this if the singing doll's slippers were as pretty as the LE onesSo........guys, use that $25 gift card to buy the singing Cinderella doll and get replacement slippers that way!...
Maybe there were only a few left over from production, I dunno. Now I have to find a use for the stained ones, Singing Ariel and Rapunzel can fight over them, lol.Congrats! However did you manage that? I just e-mailed guest services about my slipper. I will let you know what they say... I specifically said that I did not want a replacement doll. Let's hope they offer me new slippers. :x:
Did you say specifically you didn't want a new doll? And mention a gift card? That's what I said. I told them I did not want to risk my doll with an exchange because it seems it's sold out everywhere and rather have send new shoes or a gift card and they gave me a gift card
Maybe there were only a few left over from production, I dunno. Now I have to find a use for the stained ones, Singing Ariel and Rapunzel can fight over them, lol.
Thanks, it was a surprise to me! From what I read so far everyone in US has been kindly offered a gift card, I'm in the UK. I don't know where the point of origin is for production of the Limited Edition dolls or if it is split between countries, I'm guessing UK is the base for European stores? Also we don't always get the same products as you guys. It may be they had a couple of dolls on display in the head office which had not been tied to the stands so weren't affected.Congratulations on getting replacement shoes! Honestly, it should not be that hard for Disney to issue more. They make hundreds of these at a time in the factory, I'm sure!This really shows how all over the map the company is with handling this same complaint. Notice how almost no one received the same compensation? Why are some people getting $10 gift certificates, while others get $20 or $25, especially since they apparently do have spare shoes on hand?!? I don't get it.
Hmm, they offered to replace the whole doll, which I definitely don't want. I wish they would just give everyone the same thing :/
I emailed them when I received my dolls (I always check them straight away) the staining was atrocious.I'm in the UK and I just got offered a 10% refund.... :|
Did you ask for replacement shoes? They were going to give me a discount but gave me shoes instead when I asked for them.I'm in the UK and I just got offered a 10% refund.... :|
Did you tell them you didn't want a replacement? I did and asked if I could get new shoes or a gift card and they offered me a $25 gift card
I did tell them that, the response I got was that replacing the doll was my only option.
Congratulations on getting replacement shoes! Honestly, it should not be that hard for Disney to issue more. They make hundreds of these at a time in the factory, I'm sure!This really shows how all over the map the company is with handling this same complaint. Notice how almost no one received the same compensation? Why are some people getting $10 gift certificates, while others get $20 or $25, especially since they apparently do have spare shoes on hand?!? I don't get it.
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