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PIN & POP Messaging, Offer Retractions and Multi-pin Trading

PIN & POP Messaging, Offer Retractions and Multi-pin Trading

hopemax

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hopemax
In the thread for Pin & Pop Announcements and Ideas, @Ajk brought over some of the commentary that made the discussion rounds on Facebook and in our GroupMe Trade Arcade chat this weekend. I was already thinking about creating a thread for these topics because not all DPF people who participate in Trade Arcades participates in either of those venues. These are big topics, that get to the core of how people like to pin trade and how they don't want to trade, and I wanted to provide an opportunity for more people to provide their feedback for Chris & Jenn to consider without overwhelming the Announcements & Ideas thread or needing Facebook. Even by people who may not yet use the Pin & Pop platform, but want to share about how these ideas color their pin trading experience in the places where they do trade (in-person, Pinpics, Facebook etc.).

The ideas raised were:

1. The ability to remove a pin from a table during Trade Arcade.
2. The ability to trade multiple of your pins for one of theirs.
3. The ability to message other people to work out trades. [the question was in regards to differences in how people value their pins]
4. The ability to retract offers during Trade Arcade.

Chris posted this as a response, so people can see the current position.

At this time, we most likely won't do #3 - just because it creates opportunity for more aggressive traders to pressure others to accept a trade request that they may not want to make. I understand that this decision does mean that many VIPs get A TON of lowball offers but I'd rather try to think through how to improve this issue specifically (better tools for new traders, a way to prevent certain pins from being offered to you, etc.). It's very important to us to allow traders to say "no" without guilt (as much as we can).

I know #2 is important for everyone and I'm still trying to figure out a good system that doesn't need the back n' forth or negotiation that you usually find with multiple pin trades.
#1 & #4 changes the dynamic of the Trade Arcade (either listings or offers disappearing) so it's something we're thinking through but we'll need to be strategic in how we implement it.

Thank you so much for the thoughtful feedback and keep it coming - it definitely will help us improve the Trade Arcades!


I'll be back to share my opinions, because I have a lot, lol. But also some alternative suggestions.
 
I agree with the anonymity piece of the puzzle for sure when it comes to #3. I don't have any sort of inclination either way for #1.

#2 is very interesting concept because I think there's a lot of ways to do it, but none of them super simple. I believe there is a need for this to be explored, especially because it can be very difficult for newer traders to get their foothold in the door of higher value pins without trying to match value with 2 or 3 pins. I don't think bulk trading makes much sense in this environment (ie 40 pins for 1, or whatever) and if advocate against any method that allows those types of trades.

#4 is something I feel pretty strongly about. I do think there should be an option to retract since we could be throwing out hundreds of offers - maybe you don't realize the pin is missing or it's traded in another way. There's also the idea of sending out some trade offers to reach a Trade Quest completion and ending up with more of a certain category then intended. I know this becomes the trader's responsibility in the long run and I accept that, but having a bit more flexibility in this area would create less confusion or cancelled trades down the line, in my estimation
 
I would love #1. I had a lot of pins with 0 offers that I would have loved to swap out after the first day. It would be nice if the table would show as not visited when updated or have a way to communicate that new pins are there,

I agree with @ohanagalaxy with #2. It is very hard for new traders without easy access to new LE pins to trade for those higher-value pins.

Perhaps the anonymity feature could be turned on or off by the trader. Some might want negotiation. Some not so much.

And I also strongly agree with #4. I had offers on multiples of the same pins because I wanted them enough to risk getting dupes. It really would be nice to be able to retract once an offer is accepted. Since many people don’t respond to their offers until the final day, doing one offer at a time really decreases chances of getting the pins.
 
I feel pretty strongly about #4 - the ability to retract an offer - as well.

As it stands right now, the system is “uneven.” If I make an offer, I am at the mercy of the table owners. They can hold my pin in limbo for nearly 3 days (longer during happy haunts) while they wait to see what else they can get. This becomes super frustrating if multiple people have the same pin and I want to try to secure it, or if someone offers me the pin elsewhere, or if I want to do any other trading (in person or online) over this 3 day period.

I understand that everyone trades differently and has different priorities and preferences, but the way it works now it’s incredibly unbalanced.

I don’t think you should be able to retract offers immediately, because that also makes the stakes “uneven.” It would be ideal if there was some sort of time period after which the option appeared. For example, 12 hours after I make an offer, if you haven’t responded, I should be able to retract it and search for your pin elsewhere. My offer shouldn’t automatically cancel, because maybe I want to wait it out and hope you accept. But at least I want the option.

I don’t feel super strongly about the other points. I get why people want the option to offer a multi-trade and I wouldn’t mind it. I don’t think it is going to work out for people the way they expect most of the time. Most people don’t want 20 $5 pins for their $100 pin. But someone might.
 
I feel pretty strongly about #4 - the ability to retract an offer - as well.

As it stands right now, the system is “uneven.” If I make an offer, I am at the mercy of the table owners. They can hold my pin in limbo for nearly 3 days (longer during happy haunts) while they wait to see what else they can get. This becomes super frustrating if multiple people have the same pin and I want to try to secure it, or if someone offers me the pin elsewhere, or if I want to do any other trading (in person or online) over this 3 day period.

I understand that everyone trades differently and has different priorities and preferences, but the way it works now it’s incredibly unbalanced.

I don’t think you should be able to retract offers immediately, because that also makes the stakes “uneven.” It would be ideal if there was some sort of time period after which the option appeared. For example, 12 hours after I make an offer, if you haven’t responded, I should be able to retract it and search for your pin elsewhere. My offer shouldn’t automatically cancel, because maybe I want to wait it out and hope you accept. But at least I want the option.

I don’t feel super strongly about the other points. I get why people want the option to offer a multi-trade and I wouldn’t mind it. I don’t think it is going to work out for people the way they expect most of the time. Most people don’t want 20 $5 pins for their $100 pin. But someone might.
I live by DLR and often pick up extra LE pins to trade. I’d be happy to entertain multiple OE ISOs in trade, but I’m sure others wouldn’t. Perhaps it could be an option for individual traders or we could state openness to it in our bios.
 
My thoughts on the four ideas for P&P updates:

1. The ability to remove a pin from a table during Trade Arcade.
Locking the tables just before the event begins forces traders to focus and plan (hopefully adding notes and values to each pin). I like the current setup where you can add more pins during the event if you leave a few open spots on your table in the beginning.

2. The ability to trade multiple of your pins for one of theirs.
I am okay with multi-pin offers of complete sets or series, and we already have that ability with the series/set entries in the P&P database. (I understand that these types of trades would require one token per pin.) All other types of multi-pin trades should be completed elsewhere, because those types of trades typically require a conversation. Which leads to the next idea...

3. The ability to message other people to work out trades. [the question was in regards to differences in how people value their pins]
Traders have the ability to insert their preferences, pin values, and pin flaws in their P&P profile. Therefore, a person-to-person interaction would be someone questioning my trade values (which is a red flag, IMO). P&P trade events allow me the time and space to independently think about a trade. It could take me a couple of hours, but the result is a decision based on my own research and preferences.

4. The ability to retract offers during Trade Arcade.
This is a good one! I like the idea of a timed offer that was presented by DPF member maiarebecca: after so many hours an offer could be retracted. I also think having a record of this would encourage people to stop holding trade decisions hostage. I agree that immediate retractions should not be allowed, but I understand the frustration of having a pin in limbo for 2-3 days or ending the event with duplicate trades. Just a thought: the ability to retract an offer could be tied to VIP membership.
 
1. The question was asked in regards to realizing you know longer have a pin after you put it on your table. For those unfamiliar with the process, you can add and remove pins up until a few hours before the Trade Arcade starts. But then the tables are locked, and you can't change out pins anymore.

In regards to this specific reasoning IMO, it is the trader's responsibility to verify they have a pin before putting it on their table or to consider alternatives if they trade it (obtaining one elsewhere), or just reject offers. Everyone is busy, everyone's pins are in various states of organization, we're all in the same boat, and many of us find a way to review our pins anyway.

In regards to Pidge's desire to swap out a dud pin. Sometimes we pick a good table, sometimes we don't. It's disappointing when a grail pin is listed and removed before TA starts, it would be annoying if it happened during, especially because I usually wait to send offers until Saturday evening, Sunday morning when I have seen how the rest of TA is going. If I was the only person who was super ISO that pin and didn't get around to making my offer quick enough, and then it's gone, I would be disappointed.

2. This is one of the very big deals for me. The argument against usually involves the practicality and logistics of how it would work. What if one of the pins involved in the trade turns out to be a fake, or has a serious flaw and is rejected? How does P&P get properly compensated given the inspection and verification process is long enough as it is? Other questions of this nature.

But for me, my reasoning is something else entirely. IMO, Trade Arcades work so well is because they give people an opportunity to make the successful trades they can't do otherwise. Which I think are the smaller value trades. The ones people won't make via mail because postage costs are so high or you are worried about trading for a fake. The ones people don't make in person because "they left that pin at home." Or their table is occupied with other people and you didn't want to wait. Or you missed it while scanning a book. Or you can just tell, they aren't interested in your little stuff at the moment and politely or not-politely reject. Or a dozen other reasons. In the context of the TA, people are more willing to make these little trades, you get to interact with more people simultaneously, than you ever could in real life, etc. The volume of accepted trades that don't happen, except to the more extroverted traders with lots of opportunities for in person trading, is what powers people's excitement, anticipation and participation in future TAs. IMO, these are the trades that "prime the pump." Disrupting this flow will lead to unintended consequences that will go unforeseen by most people.

It's easy to say, "I'll gladly give these 2-3 pins for that one," but what about the rest of the process? People hate that people sit on offers. Do you think that's going to get better or worse when people don't want to accept any of their 1-for-1s offers on a pin, because they included it in a multi-trade offer to someone else? Is the pin you want to offer 2 pins for, even available or does *that* person want to bundle it on an even higher value pin. People with $200 pins will want to trade for $500 pins, people with $100 pins will want to trade for $200 pins, people with $50 pins will want to trade for $100 pin, people with Hidden Disney chasers will want to bundle them for WDI pins, people with hidden Disney pins will want to bundle them for LE pins, etc. People don't like the "spray and pray" offers, what kind of offer would you expect if people can bundle? 100 pins for your 1? The line, trading will back up until a clog somewhere along the way is cleared. But with 400 participants, there are already a lot of clogs waiting on acceptances. It's a way to introduce a lot of paralysis; everyone waiting because something else needs a resolution first, even if you aren't the one making or receiving the multi-trade offer. I expect the result is the opposite of what people imagine the benefit is... more trades for better pins And simply many pins will be tied up at the expense of successful 1-for-1 trades.

While people who successfully make a multi-trade for a bigger pin would probably sacrifice smaller trades, their theoretical 1-for-1 trade partners may end up losing the only trades they make. Or lose out on a pin that was a grail, since I expect successful multi-trades will include wanted pins, not someone's pins with zero offers. More rejections, fewer trades and those negative emotions are the ones that keep people from participating. You can see it in some of the messages here, when people don't make a lot of trades or trade too much for refreshing traders not ISOs. All the other trading opportunities in-person, Pinpics, Facebook, Reddit, Instagram provide an opportunity for multi-trades. This forum used to be one of those places too, and could be again if people simply started trade threads, listing the pins they would want to receive multi-trade offers for, and do a "regular" by mail trade. There are other ways to accomplish that goal.

I do not want to ruin the magic sauce of what makes Trade Arcades work.

3. I am a strong introvert, and most negotiations trigger my anxiety. If it's not an easy offer like swapping pins between the same or similar mystery set or series pin, I have a hard time. So I don't do it. I love the anonymous nature of the offer system. I trust that the process works, so questions about authenticity will be resolved by the inspection. I use my logbook to mark cards and condition. I wished more people trusted the process instead of trying to turn P&P into the same as other trading venues. Pin & Pop is different for a reason. Let it be different. I know your pin being tied up for a month for an unsuccessful trade is an issue, however. I list my name in my table name, and don't mind that they know who I am when they make an offer, as it might relieve questions about authenticity or encourage them to find a comparable pin if they have an ISO of mine. But that is my choice, and one others may not make. A friend just shared that they were contacted on Pinpics about a pin they had listed on Pin & Pop as an example of how uncomfortable and far other people will take it to try and get your pin. And for years people will ask if they can buy your keepers. Just because what you want to convey is innocuous, doesn't mean other people wouldn't use it to be aggressive.

4. Offer retractions. This is another area where I think people are so focused in on their POV, that they miss that their expectations and other people's expectations are going to be in direct opposition with each other. There is no winning answer, just determining who loses. I get "you" doesn't want to lose. Not everyone has the same schedule, some people want to see multiple offers before deciding, some people just need "to sleep on it." These should all be okay; allow people to trade at the speed they are most comfortable. If you have real life commitments and the only time you can look is Sunday morning, you know pins offered may be greyed out, but you're not going to remain an active participant if the bulk of your offers get pulled because the other trader got tired of waiting.

I do agree there is an issue with duplicate trades, and can envision a system that upon acceptance of a pin, causes all your outstanding offers for that pin to pop up and confirm you want to keep or cancel that offer. Like the flip side of greyed out pins when a pin is no longer available. You may lose out on a trade because you waited too long to accept either because the person traded away the pin they offered you OR they traded *for* the pin they offered on.

****
My expanded commentary is that the suggestions people make hint at real issues, but in a way that doesn't really solve what the core issue is, IMO. So what are those core issues?

1. Valuations and bad offers. Traders have been complaining about unfair pin offers for 25 years. Newbies get the bulk of the blame. I don't think it's the newbies that are the problem. You can tell the true newbie unfair offers. They often don't have a lot of traders so they offer you only a handful in their offer. Sometimes only one pin in an offer. Those don't seem to get people riled up. Easy click and move on. Same as you can tell when someone is offering their best pins on a valuable pin but still coming up short, but they shot their shot. It's the offers with many pins, often duplicated, hinting at an extensive trader list, made on multiple of your pins, yet never equal value. Those are the ones that drive people up a wall. I've actually been surprised in a good way, that when I list my best pins or pins that I have left a comment that I'm looking for X in trade, I don't really get that many offers and most of them are within a realm of possibility depending on differences in values / interests. Most people seem conscientious. But then there is the 47 pin offer of commons with a few discount store LEs thrown in.

Suggestion: Allow people to block people from sending you additional requests for the rest of the Trade Arcade, and hide any other sent offers. I'm sure some would want to permanently block these people permanently, but I don't think Jenn & Chris would go that far (not even as far as my suggestion). Maybe after a few unsuccessful TAs they would change their offer strategy, so I don't want to jump to permablock. But unless the offerer experiences negative consequences, I don't expect changes because this strategy *has* been successful for them, which is why they do it.

Suggestion 2: Fix the offer system, so that duplicates are not selected by default and need to be individually selected. Not only would it make these offer lists visibly shorter, it would also allow a way for people to submit an offer with a pin that they have on their table but also have a duplicate, and not have the person pick the one on the table (there would also need to be a label to identify which pin is listed) by offering the non-table version only.

2. The Wild Wild West nature of other parts of the pin community. Fake pins, scammers, ghosting. Pin & Pop's verification and authentication process (and single package shipping) is such a benefit I can see why people want to use it for all their online trades. Especially, multi-pin, high value trades. But if Pin & Pop becomes "Just like everywhere else, but cheaper and with less risk!" then it won't have the same appeal to people who didn't like the other places for reasons outside of cost / risk (negotiations, complexities of multi-trades, etc. )

Suggestion: Leave Trade Arcade 1-for-1 but outside of Trade Arcade weekends, offer a service to VIP members where they can pay an additional fee to have non-Trade Arcade arranged multi-pin trades go through the process. This is an expansion of an old process where Pinpics or Forum moderators (like Dizpins or here) would assist in making big trades, in both parties would ship to a moderator and then when both ends were received, the pins forwarded on. This gave people the security to know that they wouldn't be scammed out of their pins for the price of extra shipping. It could encourage paying for an annual VIP membership. Trades could be shipped (clearly marked as being special trades) with Trade Arcade pins and returned with TA pins, so it wouldn't cost anymore in shipping, and nominal extra time in wrapping and unwrapping pins. The fee would be to make sure P&P is compensated for the additional work and people limited themselves to important multi-trade opportunites. There will still be things to work out if one of the pins turns out to be fake or rejected for issues.

3. No good status for "trades in process." I sort of already covered this in my response about #4, the possibility of ending up with duplicate trades because of outstanding offers is something that should be improved upon. Along the same lines... pins you accepted in the current or previous TA, but still are listed as an ISO. I feel sad when people offer me a pin, especially when I've marked it a grail, that I am waiting to receive, because I'm sure they are hopeful I will accept. I don't remove pins as ISOs until the pin status changes to Next to Ship, not before. I watched The West Wing, I know what happens when you tempt "The wrath from high atop the thing."

Suggestion: Add another status like Owned, ISO, Grail called Pending. When people are selecting their pins to offer these pins show up on a new tab called Pending, not the ISO, Interest or Owned tab, and they can see that you are already getting that particular pin.

4. I think I had more, but this is gotten pretty long. I may be back later.
 
1. The ability to remove a pin from a table during Trade Arcade.
2. The ability to trade multiple of your pins for one of theirs.
3. The ability to message other people to work out trades. [the question was in regards to differences in how people value their pins]
4. The ability to retract offers during Trade Arcade

1. Perhaps we could see how many people have “starred” the pin before the event. It would give us an opportunity to remove or reduce the ones that are not wanted
2. I don’t mind if others do it, but I would rather not receive a bunch of random pins for my le 50s
3. I would rather people not be able to offer more than one rarity level below the table pin. (I have seen similar pins marked as common and uncommon) I know there are exceptions but I don’t want to hear that this particular pin is really rare because of xyz.
4. As someone who is on the search to complete various mystery sets, I am not as worried about this, especially since I read somewhere, probably Facebook, that there may be a board where duplicates can be traded to/from.
 
1. The ability to remove a pin from a table during Trade Arcade.
2. The ability to trade multiple of your pins for one of theirs.
3. The ability to message other people to work out trades. [the question was in regards to differences in how people value their pins]
4. The ability to retract offers during Trade Arcade

1. Perhaps we could see how many people have “starred” the pin before the event. It would give us an opportunity to remove or reduce the ones that are not wanted
2. I don’t mind if others do it, but I would rather not receive a bunch of random pins for my le 50s
3. I would rather people not be able to offer more than one rarity level below the table pin. (I have seen similar pins marked as common and uncommon) I know there are exceptions but I don’t want to hear that this particular pin is really rare because of xyz.
4. As someone who is on the search to complete various mystery sets, I am not as worried about this, especially since I read somewhere, probably Facebook, that there may be a board where duplicates can be traded to/from.
I'm not sure the rarity level makes sense considering it doesn't always relate to pin value.

The Cinderella Supporting Cast is selling for $150 but it's listed as 'Common'.

There are always 'Epic' pins that are LE but show up at the cast store for super cheap and dont hold any value.

I understand what you're trying to accomplish with that idea but rarity is a directional tag and doesn't tell the whole story
 

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I'm not sure the rarity level makes sense considering it doesn't always relate to pin value.

The Cinderella Supporting Cast is selling for $150 but it's listed as 'Common'.

There are always 'Epic' pins that are LE but show up at the cast store for super cheap and dont hold any value.

I understand what you're trying to accomplish with that idea but rarity is a directional tag and doesn't tell the whole story
That is very true, it does not always relate to pin value, but it is a good starting point for new traders. Perhaps users could have a tag based on their trading experience or years trading?

I remember a gwp? pin (le 1000) going for $85, about 5 years ago. (It was a Scrooge McDuck carrying Vista bags, I think it was from joining the Vista Credit Union).

I am tired of being offered pins that are worth 1% or less (my opinion and some buyers on eBay) of the pins on my table. Perhaps if there was a value range?

I know when I sent out a swap box one of the rules was to trade within $10 of the value of the pin for lower le pins. All the rules for the swap box (at least the first one) are here: https://disneypinforum.com/threads/swap-box-around-the-usa.76203/
 
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