DisneyStore Limited Edition 17" Dolls Discussion
My Jafar has shipped too, although they charged me twice because I also ordered something else, they split up the order and shipped things separately. I called and it has not been finalized with the bank yet but it's supposed to be fixed when the transaction goes through, uug lol
They did basically the same thing with my last order. They charge the full amount to ensure you have the funds, and then are supposed to credit anything not shipped and just charge what they ship. They held the full amount from my account and then charged me again for what they shipped. It took several business day for the difference to be credited. I can understand somewhat why they do what they do, but the credit needs to come the same day so no more than the agreed amount is taken on any day. I complained because I didn't see how they could justify holding more than I agreed to pay. I know they were going to credit me, but it took several days. I'm sure that could cause some people a hardship or to overdraft. I continued to complain, but customer service was no help. They kept saying someone in billing would get back to me. They explained it, but I already told them I understood what they were doing and why they were doing it. My problem was they should not hold more funds than I agreed to pay. I got nowhere with them and gave up. It still ticks me off on principle, but they clearly don't care and think they can do whatever they want. Sadly it's true. I'm still spending a boatload of money with them.