Pinopolis/ACME/HotArt Pin Updates....basically messages from them

Discussion in 'Disney Pin Discussion' started by Pinopolis Ambassador, Jun 3, 2018.

  1. starry_solo

    starry_solo Judge of the Dark Court Staff Member DPF Super Moderator

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    Right now, Pinopolis (at least on FB) is using their other employees (Desi is one) to sell their pins. They have a lot of FB live sales (at least two this week)...but no updates on Taste of Royalty.

    I just posted an inquiry on their main FB page:
    Pinopolis Pin Games

    So we will see if anyone responds.
     
    TheMickeyMouseRules likes this.
  2. dancecats

    dancecats Administrator Staff Member DPF Administrator

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    Is there an update on how @Pinopolis Ambassador is doing? I'm sending extra hugs, prayers, and pixie dust - but I haven't heard anything after the post that @pretty Omi shared with us and I'm hoping for some encouraging/positive news.
     
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  3. starry_solo

    starry_solo Judge of the Dark Court Staff Member DPF Super Moderator

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    I am seriously considering asking for a refund for the Taste of Royalty pins :p
     
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  4. chubs191

    chubs191 Beautiful Tomorrow Admirer

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    I would, but I have wanted that Amy Mebberson print to be turned into pins for about 3 or 4 years now. It's not like Disney is jumping at the opportunity...
     
  5. xdattax

    xdattax Well-Known Member

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    Maybe after this Disney will do the danged pins themselves and not outsource it.

    I’m waiting on my Taste of Royalty pin as well. I love the art, hence not wanting a refund but how much longer are we going to wait? It’s been almost a year since it was ordered.


    Sent from my iPhone using Tapatalk
     
  6. starry_solo

    starry_solo Judge of the Dark Court Staff Member DPF Super Moderator

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    It's been over a year since I ordered mine. My order (and payment) was Oct 27, 2017.
     
  7. chubs191

    chubs191 Beautiful Tomorrow Admirer

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    Same
    I mean, they would make a great boxed set for the food and wine, since the print is only sold during the food and wine.
     
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  8. 1313Harbor

    1313Harbor Member

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    I actually bought the Mulan Taste of Royalty last year intending to give it to a friend for Christmas 2017. I guess at this point I wouldn't be surprised if it doesn't even come in time for Christmas 2018!
     
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  9. bcol

    bcol "They call me Bruce" ....and mupins

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    @Pinopolis Ambassador - A lot of pins have been imagined, designed, fabricated, and released by Pinopolis/ACME/HotArt since these were ordered well over a year ago. I just don't get it. We have been extremely patient and I'll even say forgiving about the delay, and we keep buying the newer pins. This isn't directed at the messenger (Ambassador) , but at the message she is given to bring to us. PLEASE PASS THIS ON to whoever can actually do something to get this moving. If it were my company, I would send out the pins when they came in along with a refund as a gesture of goodwill. I know there is a bottom line in every sale, but if collectors lose faith, you lose future sales. Thanks for listening.
     
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  10. starry_solo

    starry_solo Judge of the Dark Court Staff Member DPF Super Moderator

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    OK, I scoped out the Pinopolis FB page and this is what was said (not in response to my post, but in response to a question asked in a thread about some new pin bags):

    "should be at our warehouse in a few days! It will take a bit longer due to holidays..."

    So I asked which warehouse, US or Asia?
     
    KT07 likes this.
  11. Pinopolis Ambassador

    Pinopolis Ambassador Active Member

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    So. As you all may or may not know I broke my back a month ago. I have been in and out of hospitals and rehab. I have tried to keep working but things have been dropped. Including my updates.

    We have taste of royalty in. In our hands. We are putting them on cards and packaging them. We will have them shipped as soon as we possibly can. If you would like a refund for the last classic cutout sets you can message me directly. We will always honor a refund.

    My personal opinion, as a company that is relying on others to produce a product we sell, We can not sit on pins we do not have and not make others. There were several different issues that occurred during the production of these sets. From personal changes to approval issues. To Chinese holiday to postal issues. Hindsight, yes we should have cancelled the series and refunded but we heard so much from everyone when we did that with the dreamers series and diva series that we chose to continue with production. We had NO doubt the pins would be made. So we stuck with it and worked with Acme to finish these 2 series. Could it have been handled better, ABSOLUTELY. Have we learned from the experience. YES. we will no longer do pre-sales and we will only sell what is in hand.

    That is my OPINION based on working for an amazing company that is truly striving to be better and stronger. We have an amazing team of people that are human and make mistakes. We are a strong family and really enjoy working with all of you.

    We at Pinopolis/PinPics want to wish you all a very blessed Thanksgiving and beginning to a beautiful holiday season!

    Kristi Sova

    Sent from my SM-G965U using Tapatalk
     
  12. Pinopolis Ambassador

    Pinopolis Ambassador Active Member

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    Thank you so much!!! I have Physical therapy 3 days a week and hoping I can make it to the event next weekend!!! Hugs for you as all the prayers and love has truly helped!!!!

    Sent from my SM-G965U using Tapatalk
     
    TheMickeyMouseRules likes this.
  13. slbrabham

    slbrabham Well-Known Member

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    Thanks for the update. Enjoy your holiday!
     
  14. TiggerSue

    TiggerSue Want TIGGER PINS!!! on PinPics - FLTiggerSue

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    @Pinopolis Ambassador
    Dear Kristi, Sooooooo Happy to hear you are recovering from your terrible accident and that your Physical Therapy is going well!!! :) :)

    Will continue to send Pixie Dust your way :tigger:

    P.S. sent U a pm about Cutout Series order.
     
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  15. TheMickeyMouseRules

    TheMickeyMouseRules Cat Expert Mouse Authority and Paperfolder

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    Thank you for the update on your health. I hope you are well enough to attend next weekends event. I would love to see you again.
     
  16. momin.ator

    momin.ator Well-Known Member

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    Glad you are feeling better. Happy Thanksgiving.
     
  17. starry_solo

    starry_solo Judge of the Dark Court Staff Member DPF Super Moderator

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    @bcol @chubs191

    From Pinopolis on FB!

    Look what’s shipping next week! Woohoo! A SUPER HUGE THANK YOU to everyone for all of your patience!

    [​IMG] [​IMG]

    [​IMG] [​IMG]


    [​IMG]


    And I agree @bcol , they should send us something extra for this wait! :D
     
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  18. chubs191

    chubs191 Beautiful Tomorrow Admirer

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    Yesssssss! Finally! I never got anything for the last two pins when extras were promised...

    Sent from my SAMSUNG-SGH-I337 using Tapatalk
     
  19. xdattax

    xdattax Well-Known Member

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    Neither did I. I’ll bet no one did.

    It’s about bleeding time on these though. I’ll be glad to get my Aurora.


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  20. dancecats

    dancecats Administrator Staff Member DPF Administrator

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    Thank you for the update on your health. It sounds like your physical therapy is helping and you're making progress. I'm sending you even more hugs, prayers, and pixie dust; you're absolutely going to get through this, stranger than you were before. Happy (belated) Thanksgiving and Holidays!
     
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  21. Ajk

    Ajk Not so new anymore.

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    Stronger too! :p
     
  22. dancecats

    dancecats Administrator Staff Member DPF Administrator

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    Fair point :oops::D. That's what I get for writing this at almost 1.30 am when I should have been asleep :p.
     
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  23. starry_solo

    starry_solo Judge of the Dark Court Staff Member DPF Super Moderator

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    For those of you going to next week's Pinopolis Event and ordered these pins, don't forget to send a PM (via FB) to @Pinopolis Ambassador to see if you can pick your pins up there. That is my plan! :D
     
  24. starry_solo

    starry_solo Judge of the Dark Court Staff Member DPF Super Moderator

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    FYI: Emails have gone out, inquiring whether those who bought the Taste of Royalty pins would like to pick them up in person at the Pinopolis Event on 12/1/18.

    Oh and the @Pinopolis Ambassador has these too:

    [​IMG]
     
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  25. Pinopolis Ambassador

    Pinopolis Ambassador Active Member

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    Thank you Starry.

    Sent from my SM-G965U using Tapatalk
     

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