Try emailing pinpics and telling them the username you are trying to recover. They maybe able to help.I logged on but my whole collection and traders are gone and I logged in with my email and my username won’t come up
It sounds like they're not re-implementing the 'Grail' crown feature, or something like it? That makes me sad
That seems to re-enforce the idea that PTDB and other sites are making them up their game as other competitors already have that feature.The Grail option is being added back in. They are actually workiing on the icon that will allow three levels of ISO/Grail markings.
Must keep pushing. I added 12 pins to ptdb already today.That seems to re-enforce the idea that PTDB and other sites are making them up their game as other competitors already have that feature.
That seems to re-enforce the idea that PTDB and other sites are making them up their game as other competitors already have that feature.
But patience is so hard LOLActually, they were working on the grail feature even when it was released. I think patience is something that just needs to be given during the next couple of weeks while they've said they are working!
I haven't received any trade requests, but I'm having a hard time reading replies to mine. When I hover over the "eye" icon, it only shows me the first line of the message, and I can't figure out how to see more.I'm having a hard time replying to trade requests, anyone else?
Have you clicked on the eye? I had one message (now gone... don't know why) and a pop up box came up when I clicked on the eye.I haven't received any trade requests, but I'm having a hard time reading replies to mine. When I hover over the "eye" icon, it only shows me the first line of the message, and I can't figure out how to see more.
Yeah, tried clicking the eye, still only see the first line of the message. :'(Have you clicked on the eye? I had one message (now gone... don't know why) and a pop up box came up when I clicked on the eye.
There was indeed an apostrophe. What a strange glitch.If you click the eye you should see the full message. But if the person put an apostrophe in it, it will cut off after that.
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| Thank you for your patience with us. Know that when you give us the feedback we take it very seriously. Especially the ads……look for changes here by the end of the day. 1. If you are receiving an error - Email molly@pinpics.com or info@pinpics.com and add the screenshot of the error you are receiving. 2. There is a post on PinPics facebook page where you can reach us. I will PM you and get your info and any screenshots to send to our programmers. We have helped many this way and that is what we want to do….help you! 3. There is a post on the PinPics Instagram Page as well we will be checking. 4. You can PM me directly through facebook with messenger. Molly Anne Ludwig |
This was my issue too… I accidentally used one email to create two users names. Before it wasn’t a problem because I’d sign in with my username but now they are making you sign in with your email address. After much troubleshooting I figured it out! First I had to figure out which email address I used multiple times since I have a few. Once I figured it out, the account Pinpics kept logging me into was the one I didn’t want. It didn’t have any of my wants or traders. I went into that profile and changed the email address to something different.I very strongly suspect you have multiple accounts. It may be something you have forgotten.
For 20 years, Pinpics logins were username + password. This has changed. It is now email + password. They did set it up so that you can use username + password as an alias to login, but as far as the backend is concerned it is email + password. So you may think you are logging into the fuzzybunny account, but I suspect you are not actually doing that.
I can see an account called fuzzybunny that contains 1044 Wants, 563 Trades, 3656 Owns. I also see an account called fuzzybunny1 that has 1 want, 0 trade, 0 own. If that is what you see, you are logged into the fuzzybunny1 account and not the fuzzybunny account. If you truly see 0,0,0 then I would guess you are logged into a third account.
Go to the Edit Profile screen, which is found in the dropdown for Dashboard or by clicking on the blue & white button that is on the far right. The first field in the 2nd row is "Username." What does it say there?
I told Bruce that Pinpics admins would have to fix this. But then I thought there might be a way for users to fix it directly. But you need to have another valid email address you can put in the email field. For example, if you have a Gmail email and an ancient Yahoo email, then change the email of the Pinpics account you *can* log into to the Yahoo email and save. Then, go back to the "Change Password" page and request a new password for a 2nd time of the email you *want* to use. Hopefully, then it will no longer see the fuzzybunny1 account but the fuzzybunny account. Go back to the Edit Profile page and check the username to make sure it's the right one. If it shows another account, then repeat the process with another alternate email.
If that sounds too complicated, then you will have to notify Pinpics and tell them you believe you have multiple accounts, but you don't know what they are, but the fuzzybunny account, and no other account needs to be the email you use.
Your computer and tablet have absolutely nothing to do with anything. It's all an issue with Pinpics server's database.
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