That should be LE Anna. This time around, LE Anna is in the UPS system as weighing 4.9 lbs, and LE Elsa is listed at 5.0 lbs (but the brown shipper cartons both have the same kg weight listed). Based on what you've told us about your order, it sounds like there was a jumble at the DS warehouse and they never actually sent out your LE Elsa.I think that happened to DRJ1828's LE Elsa that was ordered online, too.
Seems like it. I have to wait for it to get here before I call DS.com to complain, just to make sure....probably, right? UGH...
Yeah. Fingers crossed that LE Anna gets to you safely!If it comes to having to complain to DS customer service, be very firm about not just accepting a refund or a gift card in the amount of the item plus tax. That's just no ok in my book, especially since the error is on their end and they cannot replace the item. They tried to hoist that onto me for my LE Anna that was delivered to another address (and not recovered), and I laid it out to them that what they were offering was not enough to make up for the fact that we took the time and effort to order the dolls within a very small time window before they sold out online only to be told weeks later that we would not be getting them. No way!
What ended up happening, if I may ask?
Wow Shiva that really sucks, I was crossing my fingers for you. What a horrible experience to go through. I would really like to understand why so many dolls were misplaced with this release? I know that unfortunately packages are constantly loss which is very scary, but so many at the same time involving the same items? That is just too bazaar. Im so sorry you had to go through this
Wow Shiva. I'm anxiously awaiting to find out what doll(s) is/are delivered but with one tracking number, it is not looking good.
NOTE: I bought Anna and Elsa in one order...
Thanks for the well-wishes, LittleMermaidAriel! I really appreciate it!This particular doll release seemed to be quite messed up for so many people. I wonder if it was the holiday seasonal hires, the fact that the deliveries were around Thanksgiving, the more limited quantities, or maybe all of the above? Limited dolls being lost in transit is the worst thing that can happen, because they are seldom replaceable. I was lucky that I had ordered a second LE Anna for a friend whose internet went out just before midnight on 11/20, but luckily, she was able to get one in-store later that day, so it worked out alright in the end as my other dolls did arrive safely. But what frustrated me the most was that I contacted UPS as soon as I got that delivery e-mail (which was 30 minutes after the box was supposedly dropped off), and the service call center had absolutely no way of getting in contact with the driver that was responsible for the parcel. It seems to me that it would be better for recipients in this sort of situation for someone to immediately get into contact with the specific driver in question to fix whatever mistake they just made as opposed to the red-tape roundabout investigations that they do, which can take up to 5 business days. Who would remember where they dropped off a package a week later, and goodness knows what has happened to the package since? If the driver dropped the box off at a wrong doorstep, there is a better chance that they could retrieve it if they were called out within the hour of incorrectly delivering it. Just saying, the current system is not very efficient. With the electronic tracking systems, why can't they identify and contact the specific driver or truck that was assigned to deliver a particular parcel? It makes no sense.
Quick question, has anyone seen the sticker packets being sold individually in the UK? I'd love too pick up a few packets, and to put a few into my cards for the holiday card exchange. If you don't know what sticker book I'm on about, it's this one;
I'm not 100% sure if you can purchase the sticker album by itself. My mum managed to find it in a magazine set, but the magazine was more like a comic. The artwork was alot better than I had expected, and it is a nice little read to flick through. It also comes with a little necklace, while it's not the best quality. It is adorable, and I'll wear it on Saturday when I go [well..hop] to the cinema to see Frozen.
Oooo I love a good sticker album! Might pick this up, do you know which magazine the album was from? Can you get the stickers from WH Smiths?
There's also a Starter pack (album + packs of stickers no mag) as well as the magazine + album pack I saw in my local newsagents (also a P.O.) they have a good distribution of mags etc so if you have one like that try there as they're more likely to sell the sticker packs or the high street; the larger supermarkets and those other branded shops like WHSmith, John Menzies etc as mentioned by others above.It was in a Frozen magazine, I believe you can't purchase the sticker book by itself, at least not yet. As for the stickers, a friend says she's only seen them being sold at WHSmiths but I imagine Asda and Tescos will be selling them soon.
I'll have a look this weekend.
Just had a Disney email the toddler dolls are £10 each for today only as part of the 12 days of Christmas build up. Gutted as I paid full price a couple of weeks ago so a bargain now!
I'll have a look this weekend.
Just had a Disney email the toddler dolls are £10 each for today only as part of the 12 days of Christmas build up. Gutted as I paid full price a couple of weeks ago so a bargain now!
Can you return the dolls you paid full price to at the store? If there is one local to you?
Looks like my Elsa that we got from eBay will be delivered today!!!!!! Am still sore about UPS losing my doll, but what are ya gonna do? I got a refund and as long as I still get one I'm happyI can't see her til Christmas but am really excited that she's nearly here! On the truck for delivery today with FedEx!
when I listen to Love is an Open Door, I just utterly love Hans. even knowing he's scum, I still heart him during the song. I know!!
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?