2013 Fairytale Designer Collection
Oh, I totally forgot to say that it's a good thing I asked to inspect my set before purchasing. Snow White's hand was ripped right out of its socket on the one they were going to sell me. LOL, it was stuck to that weird plastic insert at the front of the box.
I'm sure it would be an easy fix, but imagine spending $150 on a pair of dolls to see THAT?
Wish me luck! Dollmagedon in t-Minus 22 minutes... My store has 38 dolls though!
Are you at FL mall? If so, me tooooo!!
I'm near livid right now. I had no issues with the actual experience and getting the doll, however as most of you know you're only allowed to pick from two dolls. In the dim lighting of the store I didn't notice this:
https://www.dropbox.com/s/kw52mo8lwz1bfxw/2013-08-20 14.25.34.jpg
I'm calling guest services to see what I can get done about it because I didn't pay $140 to have a doll with a half smudged cheek.
Thats terrible! I would be so Upset! Before they put them up for sale the cast members really should inspect them for defects. Its not fair to you to have to go through the trouble of fixing this. I pray mine arrives decent.I'm near livid right now. I had no issues with the actual experience and getting the doll, however as most of you know you're only allowed to pick from two dolls. In the dim lighting of the store I didn't notice this:
https://www.dropbox.com/s/kw52mo8lwz1bfxw/2013-08-20 14.25.34.jpg
I'm calling guest services to see what I can get done about it because I didn't pay $140 to have a doll with a half smudged cheek.
I'm near livid right now. I had no issues with the actual experience and getting the doll, however as most of you know you're only allowed to pick from two dolls. In the dim lighting of the store I didn't notice this:
https://www.dropbox.com/s/kw52mo8lwz1bfxw/2013-08-20 14.25.34.jpg
I'm calling guest services to see what I can get done about it because I didn't pay $140 to have a doll with a half smudged cheek.
Guest services said I had to send an e-mail in order to speak with someone. That doesn't leave me very optimistic as I'd much rather speak to an actual person in real time. I've sent the e-mail though, so we'll just see what happens. Thanks for the support all
Selithiel, I would call back and get someone else. It's usually a crapshoot anytime you call customer service anywhere, so you def got a bad apple. That's one of the most extreme defects you can have on a doll. It looks like dye from her top. You can always escalate it to a supervisor / manager like I had to do with my defective limited Lightning McQueen a couple years back. They sent me another one for free and told me to keep my defective one as an apology. As for Rapunzel's head, they won't all look like that. The one in my store was gorgeous.
Good God! What did they do to her head?!:lol:
Good God! What did they do to her head?!:lol:
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?